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Computer runs slow


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106 replies to this topic

#1 nonnox15

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Posted 13 March 2018 - 02:40 PM

I have a HP2000 Notebook PC.

AMD 300 APU 1.3 GHZ

8.00 GB installed RAM

64 Bit Operating System

Windows 10

 

I have had it for 3 1/2 years but haven't used it much.  Got it for work and then got laid off.  I have been using my Dell but it is close to dying.

 

This computer came with Windows 8 but I was able to upgrade it to Windows 10.

I don't know why it is running slow.

I have Norton's Anti-virus which is provided by my internet provider.

I run Malwarebytes anti malware and Superantispyware frequently.

I also run CCleaner.

Any suggestions on diagnosis of any problems that are lurking in my PC?



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#2 zbuster225

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Posted 13 March 2018 - 04:05 PM

When you CTRL-Alt-Del is anything using excessive RAM or CPU?



#3 nonnox15

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Posted 13 March 2018 - 05:09 PM

I did that just now and it is running from 40 to 65%.

Nothing using a high amount right now.

I haven't been on the computer for over half an hour.



#4 nonnox15

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Posted 13 March 2018 - 05:44 PM

I logged in to two browsers: Edge and Opera.  

CPU use jumps up to almost 100%

When working on the browser CPU jumps to close to 100%

When not working on the browser CPU falls to close to 50%



#5 IttechGyan

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Posted 14 March 2018 - 06:17 AM

This question is way too broad. There are huge number of variations on the question: what do you really mean by slow. There are different variations of answers depending on the environment: laptop? server? supercomputer? And there are a host of reasons.

But at stratospheric level consider the following:

The computer is actually running slow! For example, if the heat sink is not attached right, the CPU will overheat and the chip will slow itself down to avoid damage.
The particular program is limited by something:
CPU limited - this is pretty rare these days
Memory limited - there is not enough RAM, either because some of it is broken or it is cluttered up with other stuff
I/O limited - the disk is flakey or slow, the network is backed up
The computer is fine, but it is busy running other software, like backups, or software updates, or creepy spyware reporting everything you do to the government, or ransomware busily encrypting all your files, or an accumulation of 14 adware toolbars to your browser, or…
As for what to do when you think your computer is slow, here are some suggestions:

Test the disk, see if it is slow or flakey. In the old days, “compacting” the disk could help performance. I don’t know if that is still true.
Test the network, see if you are getting the bandwidth you should (SpeedTest or the like)
Check the system information to see if all the RAM you should have is actually working
Run the Task Manager (Windows) or Activity Monitor (Mac) to see what is actually running and whether the CPU and Memory are fully busy
Run some virus checkers and malware tools to see if you are infected by a botnet or whatever.
It could also be that your computer is “slower” merely because new software releases are bloated and slow. That is unfortunately very common. If you want to upgrade, the best and easiest things to do are to get an SSD (solid state disk) and to add more RAM. It is rare that a faster CPU or Graphics card are really needed.



#6 nonnox15

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Posted 14 March 2018 - 09:13 AM

Thank you for this information to consider.

As I said, I have Norton's and run a full scan daily.

I run Malwarebytes antimalware usually daily.

I run SuperAntiSpyware usually daily.

I run CCleaner occasionally.  

I have 8 GB of RAM.  So I think that is good.

Internet speed is a problem since I live in the country and my Internet comes through my telephone provider..

Thanks you.



#7 travolta133

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Posted 16 March 2018 - 09:53 AM

Also perform one little thing:

Press ALT+CTRL+DEL

See which program is consuming up most of the memory as well as CPU usage.

Try optimizing that program.

Such thing also happened with me and I found it was Mozilla Firefox, I began using Chrome since then.



#8 richcbro

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Posted 16 March 2018 - 10:00 AM

You have to be more specific about your question.

 

Just saying your PC is slow does not tell us anything for us to help you.

 

What problems are you having? When you experience slowness? What tasks you do on your PC when it becomes slow?

 

Also upload a picture of task manager to give me a better understanding of your condition.


CPU: Intel i7-8700K 5.3 GHz ------ RAM: 32GB TridentZ 3600 MHz CL16 ----- Motherboard: Asus ROG Maximus X Formula ----- GPU: Zotac GTX 1080 Ti Amp! Extreme ----- Storage: Samsung 960 Pro 1TB -- Samsung 850 Pro 2TB x4


#9 dmccoyks

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Posted 16 March 2018 - 10:47 AM

The following may be the cause of your issues. Are you using the full version of MBAM. If so, It is not recommend using MBAM version 3 with any antivirus program. MBAM is trying to be a full featured anti-virus/anti-malware tool program. Even though It is a very good program, it can interfere with other installed anitviurs programs and cause issues. Also Norton is often times considered to slow your system down. 

 

I recommed disabling one of both and see how much it helps. If that doesn't work then perform the steps below for more information

 

As I said, I have Norton's and run a full scan daily.

I run Malwarebytes antimalware usually daily.

 

 

Step 1:
Speccy
http://filehippo.com/download_speccy
1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator
Copy and Paste the commands into the command console
1. sfc /scannow
2. dism /online /cleanup-image /restorehealth
When these have completed.
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply

If any Errors:
Type the following command, and then press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
Upload sfcdetails.txt

Step 3:
Download Process Explorer
https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

1. Save it to your desktop then run it. Right Click and Select Run As Administrator
2. Select View Menu Click Select Columns
3. In the Select Columns Window Check Verified Signer and Click OK
4. Select Options Menu and Check Verify Image Signatures
5. Double Click o the CPU Column to sort by highest CPU usage.
(System Idle Process should be at the top once sorted properly)
6. Wait approximately a minute
7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
8. Upload the file to your Reply

Step 4:
Please download and Run the Event Viewer Tool by Vino Rosso
http://images.malwareremoval.com/vino/VEW.exe

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on umber of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run these steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply

 



#10 jenae

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Posted 16 March 2018 - 08:36 PM

Hi dmccoyks, probably just courtesy, you have copied a signature fix from Dckeks (tech support guy), I think we should acknowledge our source, if possible.



#11 dmccoyks

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Posted 17 March 2018 - 11:27 AM

This is me Jenae, difrent name. Sorry for the confusion

Edited by dmccoyks, 17 March 2018 - 11:29 AM.


#12 nonnox15

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Posted 17 March 2018 - 04:53 PM

My MBAM is the free version.

http://speccy.piriform.com/results/8cTtl13VeLKFHzJN6FOfmDy

Microsoft Windows [Version 10.0.16299.309]
© 2017 Microsoft Corporation. All rights reserved.
 
C:\WINDOWS\system32>sfc /scannow
 
Beginning system scan.  This process will take some time.
 
Beginning verification phase of system scan.
Verification 100% complete.
 
Windows Resource Protection did not find any integrity violations.
 
C:\WINDOWS\system32>
C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthdism /online /cleanup-image /restorehealth dism /online /cleanup-image /restorehealth
 
Error: 87
 
The Online option has been duplicated on the command-line.
Remove the duplicate option and try the command again.
 
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
 
Deployment Image Servicing and Management tool
Version: 10.0.16299.15
 
Image Version: 10.0.16299.309
 
No errors found in step 2
 
 

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#13 nonnox15

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Posted 17 March 2018 - 05:05 PM

Here are the other two uploads as requested.

I hope I accomplish all the steps correctly.

 

Attached Files



#14 dmccoyks

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Posted 17 March 2018 - 08:05 PM

I dont see the process explorer log from Step 3. I will go over these tom and respond

#15 nonnox15

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Posted 17 March 2018 - 09:06 PM

I'm sorry.  I thought it was included.

Here it is.

Thank you.

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