I am working on my daughter's inspiron 15-3521. Her son was doing a report in Word and saved it and shut it down..It has not booted since.
specs = originally Win 8 updated to 10 home, 6 gb ram, i5 processor, 500 gb hd,
When it sits idle unplugged overnight and you turn it on it just is unresponsive. It will go into bios and stays on for at least 30 minutes. If I re-boot, I am getting a fairly loud click followed by 3 slightly subdued clicks. The pattern continues.
What I have done:
I suspected the HD so I removed it and tried to boot...same clicking, removed the optical drive...same results. I can't tell where the clicking is coming from.
I tried the F12 when booting and ran the diagnostics. It passed everything until the stress test and then it went dead again during that test.
I don't think anyone has changed any bios settings. I set it to default values. It is UEFI boot, secure boot enabled
I wanted to set it to boot first to optical drive so I could see if it would load my Windows dvd, but I don't see that option. I would appreciate any help.