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Windows 10 random reboot issue


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#1 batfan

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Posted 13 March 2018 - 12:31 PM

For the past 3 months, my machine has been randomly rebooting. There's no BSOD, it just switches to a black screen and then shows the Windows 10 loading icon. It will happen at different times of day but, has never happened more than once in a day. It doesn't seem to be related to the load as I can be doing anything from editing a TXT file or running a game.
 
Windows / system drivers / BIOS are all up to date. Ran a memory test a few times and had no issues. Bought/installed a new power supply (Seasonic FOCUS Gold - 750w). I'm not seeing anything relevant in the Event Viewer. Power scheme is at 'High Performance'.
 
Specs:
Windows 10 Home 64-bit
CPU - AMD A10-6700
Motherboard - MSI 2AE0
Graphics - NVIDIA GeForce GTX 780
RAM - 10.0GB Dual-Channel DDR3
-- Patriot Memory DDR3 1024 MBytes (x2)
-- Micron Technology DDR3 4096 MBytes (x2)
 
 
I've has this RAM setup for the last 3+ years. The issue didn't turn up until a few months ago. That said, I've been playing with some different RAM configurations and I'm still having issues. With only the 2 Patriot sticks installed, my computer would turn on but, my monitor wouldn't get any signal. Double checked the monitor connection, graphics card and even held down the power button for 30 seconds. 
 
So I took out one of the Patriot sticks and added a Micron stick. This was okay about a day, before it rebooted unexpectedly, again.
 
Then, I took the other Patriot stick out and put both Micron sticks in there. I thought it was resolved at this point because I went through about 3 days of heavy use with no reboots. Until this morning. Shortly after I turned my machine on and signed in, I opened a few tabs in Chrome and boom, reboot.
 
I'm at a loss. I've run a few memory tests and no problems were found.

 



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#2 mightywiz

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Posted 13 March 2018 - 12:41 PM

I would pull all cards, ram and cpu and reseat them all.  I've had systems and re seating the cpu fixed the issue.  also verify all fans are spinning.



#3 mikey11

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Posted 13 March 2018 - 12:42 PM

possible overheating........

 

download and run speccy....check the CPU temps.....or post your speccy log here



#4 batfan

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Posted 13 March 2018 - 12:54 PM

I would pull all cards, ram and cpu and reseat them all.  I've had systems and re seating the cpu fixed the issue.  also verify all fans are spinning.

 

Seems odd that this issue would've just appeared a few months ago, since the machine has been in the exact same spot for a couple years. But might we worth a try.

 

All fans (motherboard, graphics card, case and power supply) are spinning.

 

 

possible overheating........

 

download and run speccy....check the CPU temps.....or post your speccy log here

 

Speccy info below:

 

Summary
Operating System
Windows 10 Home 64-bit
CPU
AMD A10-6700 170 °F
Richland 32nm Technology
RAM
8.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28)
Motherboard
MSI 2AE0 (P0) 101 °F
Graphics
HP w2338h (1920x1080@60Hz)
3071MB NVIDIA GeForce GTX 780 (Gigabyte) 105 °F
Storage
931GB Western Digital WDC WD10 EZEX-60ZF5A0 SATA Disk Device (SATA) 97 °F
232GB Seagate FreeAgentDesktop USB Device (USB (SATA)) 97 °F
Optical Drives
hp DVD A DH16ACSHR SATA CdRom Device
Audio
IDT High Definition Audio CODEC
 
CPU
AMD A10-6700
Cores 4
Threads 4
Name AMD A10-6700
Code Name Richland
Package Socket FM2 (904)
Technology 32nm
Specification AMD A10-6700 APU with Radeon HD Graphics
Family F
Extended Family 15
Model 3
Extended Model 13
Stepping 1
Revision RL-A1
Instructions MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AMD 64, NX, VMX, AES, AVX, FMA3, FMA4
Virtualization Supported, Disabled
Hyperthreading Not supported
Fan Speed 2471 RPM
Bus Speed 99.8 MHz
Stock Core Speed 3700 MHz
Stock Bus Speed 100 MHz
Average Temperature 170 °F
Caches
L1 Data Cache Size 4 x 16 KBytes
L1 Instructions Cache Size 2 x 64 KBytes
L2 Unified Cache Size 2 x 2048 KBytes
Cores
Core 0
Core Speed 4191.5 MHz
Multiplier x 42.0
Bus Speed 99.8 MHz
Temperature 170 °F
Threads APIC ID: 0
Core 1
Core Speed 4191.5 MHz
Multiplier x 42.0
Bus Speed 99.8 MHz
Temperature 170 °F
Threads APIC ID: 1
Core 2
Core Speed 4191.5 MHz
Multiplier x 42.0
Bus Speed 99.8 MHz
Temperature 170 °F
Threads APIC ID: 2
Core 3
Core Speed 4191.5 MHz
Multiplier x 42.0
Bus Speed 99.8 MHz
Temperature 170 °F
Threads APIC ID: 3
 
RAM
Memory slots
Total memory slots 4
Used memory slots 2
Free memory slots 2
Memory
Type DDR3
Size 8192 MBytes
Channels # Single
DRAM Frequency 798.4 MHz
CAS# Latency (CL) 11 clocks
RAS# to CAS# Delay (tRCD) 11 clocks
RAS# Precharge (tRP) 12 clocks
Cycle Time (tRAS) 28 clocks
Bank Cycle Time (tRC) 39 clocks
Physical Memory
Memory Usage 59 %
Total Physical 7.94 GB
Available Physical 3.20 GB
Total Virtual 9.69 GB
Available Virtual 3.34 GB
SPD
Number Of SPD Modules 2
Slot #1
Type DDR3
Size 4096 MBytes
Manufacturer Micron Technology
Max Bandwidth PC3-12800 (800 MHz)
Part Number 8JTF51264AZ-1G6E1
Serial Number 930751714
Week/year 32 / 13
Timing table
JEDEC #1
Frequency 381.0 MHz
CAS# Latency 5.0
RAS# To CAS# 5
RAS# Precharge 5
tRAS 14
tRC 19
Voltage 1.500 V
JEDEC #2
Frequency 457.1 MHz
CAS# Latency 6.0
RAS# To CAS# 6
RAS# Precharge 6
tRAS 16
tRC 22
Voltage 1.500 V
JEDEC #3
Frequency 533.3 MHz
CAS# Latency 7.0
RAS# To CAS# 7
RAS# Precharge 7
tRAS 19
tRC 26
Voltage 1.500 V
JEDEC #4
Frequency 609.5 MHz
CAS# Latency 8.0
RAS# To CAS# 8
RAS# Precharge 8
tRAS 22
tRC 30
Voltage 1.500 V
JEDEC #5
Frequency 685.7 MHz
CAS# Latency 9.0
RAS# To CAS# 9
RAS# Precharge 9
tRAS 24
tRC 33
Voltage 1.500 V
JEDEC #6
Frequency 761.9 MHz
CAS# Latency 10.0
RAS# To CAS# 10
RAS# Precharge 10
tRAS 27
tRC 37
Voltage 1.500 V
JEDEC #7
Frequency 800.0 MHz
CAS# Latency 11.0
RAS# To CAS# 11
RAS# Precharge 11
tRAS 28
tRC 39
Voltage 1.500 V
Slot #2
Type DDR3
Size 4096 MBytes
Manufacturer Micron Technology
Max Bandwidth PC3-12800 (800 MHz)
Part Number 8JTF51264AZ-1G6E1
Serial Number 930751715
Week/year 32 / 13
Timing table
JEDEC #1
Frequency 381.0 MHz
CAS# Latency 5.0
RAS# To CAS# 5
RAS# Precharge 5
tRAS 14
tRC 19
Voltage 1.500 V
JEDEC #2
Frequency 457.1 MHz
CAS# Latency 6.0
RAS# To CAS# 6
RAS# Precharge 6
tRAS 16
tRC 22
Voltage 1.500 V
JEDEC #3
Frequency 533.3 MHz
CAS# Latency 7.0
RAS# To CAS# 7
RAS# Precharge 7
tRAS 19
tRC 26
Voltage 1.500 V
JEDEC #4
Frequency 609.5 MHz
CAS# Latency 8.0
RAS# To CAS# 8
RAS# Precharge 8
tRAS 22
tRC 30
Voltage 1.500 V
JEDEC #5
Frequency 685.7 MHz
CAS# Latency 9.0
RAS# To CAS# 9
RAS# Precharge 9
tRAS 24
tRC 33
Voltage 1.500 V
JEDEC #6
Frequency 761.9 MHz
CAS# Latency 10.0
RAS# To CAS# 10
RAS# Precharge 10
tRAS 27
tRC 37
Voltage 1.500 V
JEDEC #7
Frequency 800.0 MHz
CAS# Latency 11.0
RAS# To CAS# 11
RAS# Precharge 11
tRAS 28
tRC 39
Voltage 1.500 V
 
Motherboard
Manufacturer MSI
Model 2AE0 (P0)
Version 1.0
Chipset Vendor AMD
Chipset Model K15 IMC
Chipset Revision 00
Southbridge Vendor AMD
Southbridge Model A75 FCH
Southbridge Revision 2.4
System Temperature 101 °F
BIOS
Brand AMI
Version 80.35
Date 7/10/2013
Voltage
+3.3V 3.328 V
VIN2 0.016 V
VIN3 0.012 V
VSB3V 3.312 V
CMOS BATTERY 3.360 V
PCI Data
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x16
Slot Designation PCIE x16
Characteristics 3.3V, Shared, PME
Slot Number 0
Slot PCI-E
Slot Type PCI-E
Slot Usage Available
Data lanes x1
Slot Designation PCIE x1
Characteristics 3.3V, Shared, PME
Slot Number 1
Slot PCI-E
Slot Type PCI-E
Slot Usage Available
Data lanes x1
Slot Designation PCIE x1
Characteristics 3.3V, Shared, PME
Slot Number 2
Slot PCI-E
Slot Type PCI-E
Slot Usage Available
Data lanes x1
Slot Designation PCIE x1
Characteristics 3.3V, Shared, PME
Slot Number 3
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x1
Slot Designation Mini Card
Characteristics 3.3V, Shared, PME
Slot Number 4
 
Graphics
Monitor
Name HP w2338h on NVIDIA GeForce GTX 780
Current Resolution 1920x1080 pixels
Work Resolution 1920x1040 pixels
State Enabled, Primary
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
NVIDIA GeForce GTX 780
Manufacturer NVIDIA
Model GeForce GTX 780
Device ID 10DE-1004
Revision A2
Subvendor Gigabyte (1458)
Current Performance Level Level 0
Current GPU Clock 324 MHz
Current Memory Clock 324 MHz
Current Shader Clock 324 MHz
Voltage 0.862 V
Technology 28 nm
Bus Interface PCI Express x16
Temperature 105 °F
Driver version 23.21.13.9101
BIOS Version 80.80.31.00.11
Physical Memory 3071 MB
Virtual Memory 3072 MB
Count of performance levels : 1
Level 1 - "Perf Level 0"
GPU Clock 324 MHz
Shader Clock 324 MHz


#5 mikey11

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Posted 13 March 2018 - 01:07 PM

your CPU is running hot at 170F

 

i would start by removing your CPU fan and heat sink.....clean all the dust off of them

 

apply new thermal paste before reinstalling



#6 batfan

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Posted 13 March 2018 - 01:14 PM

your CPU is running hot at 170F

 

i would start by removing your CPU fan and heat sink.....clean all the dust off of them

 

apply new thermal paste before reinstalling

 

 

I've never done that but, I can look into adding thermal paste. I dust regularly.

 

I had ran AMD Overdrive and my thermal margins have looked fine. Also, if it is an overheating issue, why has it never happened more than once, in a day?

 

And, if it is a temperature issue, wouldn't there be some type of thermal event in the logs (Event Viewer)? I'm not seeing that.


Edited by batfan, 13 March 2018 - 01:35 PM.


#7 batfan

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Posted 22 March 2018 - 02:14 PM

So, last Sunday, I removed the heatsink, dusted / cleaned off the old thermal paste and applied some new thermal paste (Noctua NT-H1). Every thing had been fine until this afternoon, when I had another random reboot.

 

I think the CPU temp being reported by Speccy is incorrect. When I logged back on, Speccy was showing a CPU temp of 192F. But both SpeedFan & Open Hardware Monitor were showing a CPU temp of 102F. I even checked the temp with a laser thermometer, aimed at the base of the heatsink and it was reading about the same (103F).

 

Also, if it is temp related, why has it never happened more than once in a day? Seems like it would reboot every time it got too hot.

 

Any other suggestions on what to check?






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