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Trojan Infection - Bt848rom.dll


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#1 scottie11

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Posted 03 October 2006 - 01:43 PM

Hi, Hope you can help as I'm a bit of an amateur on the computer front. I've been trying to find out why itunes music store and internet explorer keep crashing out - after checking a number of internet sites my mate managed to identify the above as the root cause.

I've run spybot - that didnt kill it.

I've also run adaware. However when I run adaware (even in safe mode) it crashes the computer, causing it to restart, whereupon I get a winlogon error message - which seems consistent with what I read about it.

Can anyone guide me how to get this virus off? Have looked at haxfix but am really wary of running anything that may delete important stuff - like I say I'm a proper amateur and wary of causing even more damage blundering about.

Hope someone can help!

Cheers,

Scott

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#2 boopme

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Posted 03 October 2006 - 02:49 PM

Hello scottie11 Welcome
Take a look at these instructions and you should be OK

http://www.bleepingcomputer.com/startups/bt848rom-15103.html
ost back and let us know how you did.

Edited by boopme, 03 October 2006 - 02:49 PM.

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#3 scottie11

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Posted 04 October 2006 - 04:10 AM

I didn't get anywhere with haxfix, but my mate recommened the avast scanner and firewall, which identified it and seems to have killed it. Music store is now working, so fingers crossed it seems to have worked.

Shows how rubbish Norton and Microsoft protection is...

Thanks,

Scott

#4 quietman7

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Posted 04 October 2006 - 07:13 AM

If your running Win XP/2000, download and scan with AVG Anti-Spyware 7.5 in "SAFE MODE".
(This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware). Be sure to print out the AVG Anti-Spyware Install-Scan Instructions.
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