Posted 03 October 2006 - 01:43 PM
Hi, Hope you can help as I'm a bit of an amateur on the computer front. I've been trying to find out why itunes music store and internet explorer keep crashing out - after checking a number of internet sites my mate managed to identify the above as the root cause.
I've run spybot - that didnt kill it.
I've also run adaware. However when I run adaware (even in safe mode) it crashes the computer, causing it to restart, whereupon I get a winlogon error message - which seems consistent with what I read about it.
Can anyone guide me how to get this virus off? Have looked at haxfix but am really wary of running anything that may delete important stuff - like I say I'm a proper amateur and wary of causing even more damage blundering about.
Hope someone can help!