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After virus infection can't download files


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#1 Ritoaniajin

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Posted 12 March 2018 - 11:07 AM

Hi,

 

As I stated in the title my PC got infected with some sort of virus that does not let me download any files neither from the net nor my google drive (there are some execptions). If I try to download a file I imediatelly get redirected to some other page (looks like some sort of cloud...) and I am asked if I want to download a file which is named (usually the begining is the same as the file I want) ***7a-11c.rar Inside that rar is a file the with the same name only it is an exe file (I did not unrar or install this file, only opened the rar).

I also saw in my antivirus (kaspersky free) logs that it had quarantened a trojan which had the 7a-11c in it's name

(C:\Users\akoso\AppData\Local\Temp\Rar$DIa0.339\readerdc_uk_xa_cra_install-7a-11c.exe   Object name: UDS:Trojan.Win32.Loskad.a).

But the virus was deleted (at least the Kaspersky antivirus said so)

I tried some other free antivirus programs and many malware removal tools to clean my windows but nothing helped...

 

Also I believe that during the same virus infection my Windows Defender (WD) got infected too because in the exclusion section of WD the appeared 7-9 exclusions that I could not remove. I could only remove them by doing it from: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender\Exclusions\Paths

 

I don't know if it is connected or not...

 

Could you please help me?


Edited by Ritoaniajin, 12 March 2018 - 11:10 AM.


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#2 xrobwx

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Posted 12 March 2018 - 11:38 AM

A moderator will probably move this to the proper topic, if not, post your issue here: https://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/



#3 buddy215

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Posted 12 March 2018 - 01:30 PM

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#4 Ritoaniajin

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Posted 12 March 2018 - 02:11 PM

Sorry about that. Link to new topic
https://www.bleepingcomputer.com/forums/t/673015/after-virus-infection-cant-download-files-from-web/



#5 buddy215

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Posted 12 March 2018 - 04:14 PM

Link to Ritoaniajin's new topic: (the one he  posted is wrong. )

After virus infection can't download files from web - Virus, Trojan, Spyware, and Malware Removal Logs


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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