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AMD USB driver install problem with my Toshiba L850 latptop


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15 replies to this topic

#1 jjj333

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Posted 12 March 2018 - 06:32 AM

My Toshiba Laptops' Specs:
 
 
Problem: I bought this laptop on eBay and noticed that the 2 USB ports aren't working. They either have a hardware fault or lack the right driver. I tried to d/l drivers on the Toshiba page, but cannot find the right driver for it. Maybe it's my age 76... ??  What to do? 
How can I find out which driver is the right one and where to d/l t?    Thanks in advance for your expert help, Joh from Townsville/ Qld


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#2 JohnC_21

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Posted 12 March 2018 - 08:43 AM

According to the specs you have 3 USB ports, two which are USB 3.0 marked blue. Are these the ones that do not work?

 

Open Device Manager. Look for any devices with a yellow exclamation mark. Right click the device, select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and Paste the first line into your next post. 

 

The L850D should have a number like this PSKE8C-00V001

 

Please provide that number in your next post. It could be on the back or in the battery compartment if it has one.

 

If you downloaded and installed the AMD USB 3 driver you should also download and install the below driver too.

 

AMD xHC driver

 



#3 jjj333

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Posted 12 March 2018 - 09:26 PM

Hi johnC_21,

 

It's a : PSKECA-01N002 model.

That's why I added the Spec link in my mail. Please click the TOSHIBA link to see all the Specs of my laptop. Thank you, Joh


Edited by jjj333, 12 March 2018 - 09:31 PM.


#4 JohnC_21

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Posted 12 March 2018 - 09:35 PM

Sorry, I completely missed that. I can't find the support site showing the drivers on the Australian site.

 

Did you download the and install these two drivers?

 

AMD USB and AMD xHC?



#5 jjj333

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Posted 13 March 2018 - 03:30 AM

Here's the Toshiba support page for my model with Win7/ 32-bit:

 

http://www.mytoshiba.com.au/support/computers/satellite/l850/pskeca-01n002/download?os=24

 

I downloaded these drivers from this support page:  

AMD xHC Driver and  AMD USB Filter Driver

 

..then ran/ installed them and restarted the PC. Result: both right hand USB ports are still dead!

Universal Serial Bus Controllers are all fine i.e. no yellow markings.

Other Devices have 3 yellow makings at Unknown device

I did: Action > Scan for hardware changes to no avail!

Only the left USB port (next to the Pwr plug) is working, showing my Corsair MemStick under Disk Drives.

What now? Maybe it's a hardware damage?


Edited by jjj333, 13 March 2018 - 03:45 AM.


#6 JohnC_21

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Posted 13 March 2018 - 07:27 AM

Other Devices have 3 yellow makings at Unknown device

 

Open Device Manager. For any devices with a yellow exclamation mark. Right click the device, select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and Paste the first line into your next post. 

 

image86_114505d2.png



#7 jjj333

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Posted 14 March 2018 - 08:00 PM

Greetings!  I tried my best to follow your instructions... but failed! Please use > to indicate each step. Here's a Pic of my devises page when I lug in the Corsair MemStick into any of the right side USB ports:

 

Attached Files

  • Attached File  1.JPG   42.7KB   0 downloads


#8 JohnC_21

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Posted 14 March 2018 - 09:28 PM

Right click each Unknown Device. Select Properties. Under the Details tab there is a Property dropdown box. Select Hardware Ids. Copy and Paste the first line of each device as shown in the image I posted.



#9 jjj333

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Posted 14 March 2018 - 11:32 PM

Unknown device > Properties > Hardware ID > (First Entrance) COPY > ...but then I didn't know where to Paste it to? 
 
Should I insert the MemStick into the working USB Port and then do the copy/paste?
I tried that too, but it only allows me to Copy... not to paste.


#10 JohnC_21

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Posted 15 March 2018 - 06:51 AM

I'm assuming you have internet access on the computer with the three Unknown devices, correct? Copy the first line and then Paste it into your next post on BC. If the computer does not have internet access create a text file on the USB key. Copy the first line of each device and Paste into the text file. Save the text file on the USB key. Attach the USB key to a computer with internet access. Open the text file on the key. Copy and past the first line of each device into you next post.



#11 jjj333

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Posted 16 March 2018 - 05:25 AM

Yes, I have internet access.

Here's the copy of the first Unknown device: ACPI\TOS6205

Here's the copy of the second Unknown device: AMDUSB30\ROOT_HUB30&VID_1022&PID_7812&REV_0003&SID_FB371179
Here's the copy of the third Unknown device: AMDUSB30\ROOT_HUB30&VID_1022&PID_7812&REV_0003&SID_FB371179

Edited by jjj333, 16 March 2018 - 05:26 AM.


#12 JohnC_21

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Posted 16 March 2018 - 08:09 AM

ACPI\TOS6205  is your Bluetooth device

 

Realtek Bluetooth Filter Driver Package Driver 2.3.9.0211.2012 Windows 7 32-bit 24.76 MB

 

AMDUSB30\ROOT_HUB30&VID_1022&PID_7812&REV_0003&SID_FB371179    Are you USB 3.0 ports.

 

I am having a hard time finding the correct driver for USB 3.0 For some reason your Toshiba specific drivers are not working.

 

Download the file from the below link and do the install.

 

http://www.helpjet.net/Fs-75646306-89055134-24329423.html

 

Right click the exe and select Run as Administrator.

 

 

Edit: Before downloading the above file download this file from your support site.

 

Toshiba HW Setup Utility Utility 2.0.19 Windows 7 32-bit 6.82 MB

 

After installing the HW Setup Utility reboot the computer. After booting run the utility and make sure USB 3.0 is enabled under the USB tab.

 

https://support.toshiba.com/support/viewContentDetail?contentId=4009366

 

large.jpg

 

 

 

 

 

 


Edited by JohnC_21, 16 March 2018 - 08:20 AM.


#13 jjj333

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Posted 17 March 2018 - 01:37 AM

Attached File  555.JPG   54.9KB   1 downloadsThe good news: both right side USB ports are now working!!
After install I just made the Device manager search for it in C:\ and it installed itself.
 
The Bluetooth driver for ACPI\TOS6205  failed install.
 
The Standard VGA Adapter appears twice with the same ID:   PCI\VEN_1002&DEV_6742&SUBSYS_FB3B1179&REV_00
I uninstalled the yellow marked one, but it keeps showing up yellow marked.
 

Edited by jjj333, 17 March 2018 - 02:00 AM.


#14 JohnC_21

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Posted 17 March 2018 - 07:17 AM

Does the Bluetooth still fail after downloading the Bluetooth Monitor?

 

Bluetooth Monitor Driver 4.08 Windows 7 32-bit 5.27 MB

 

Edit: If the Realtek Bluetooth Driver fails again then download from the below link. After install download and install the Bluetooth Stack. Even though the below link is not for your computer the driver version is the same.

 

http://toshibadriversdownload.com/satellite-c650-st6nx3-windows-7-32bit-drivers/?id=903

 

Bluetooth Stack.

 

http://support1.toshiba-tro.de/tools/bluetooth/BT-stack-toshiba.zip?Submit=Download

 

Note: See Post in this thread.

 

Usually you need to install the 
1) Toshiba BT filter driver package and then 
2) Toshiba BT stack for Win 7
You should also ensure that BT has been enabled properly using the FN keys. On my notebook (running Win 7) I can enable the WLan and BT separately.

 

 

For your VGA download the Catalyst Driver in the below link, not the Crimson which is beta

 

https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2032

Bluetooth Monitor Driver 4.08 Windows 7 32-bit 5.27 MB


Edited by JohnC_21, 17 March 2018 - 08:29 AM.


#15 jjj333

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Posted 18 March 2018 - 04:49 AM

Thx to your help now all yellow marked drivers have been fixed and everything seems to be as it should be! That VGA driver was a colossus!  - It took ages to install and still today I get some moments in which the system paralyzes for a few seconds. I guess it still does some minor post-operational correction. 

So now it's time to thank you for your great help and the best way is by sharing our talents...

I happen to have been lucky, having developed my musical heritage: that of whistling emotionally creative to good music. Chances are that you might like what you hear, but your picture tells me that you must be still very young and thus, having grown up in a totally different musical epoch to mine. Then at least your parents might enjoy the fruits of my efforts. Here are some of my better recordings of my creative whistling to good music:

 

https://app.box.com/s/u68q3fn26jtwb9673xbfc751mef4wq6e

 

Enjoy, Joh 

 jdrinda.tripod.com

Attached Files

  • Attached File  9.JPG   37.29KB   0 downloads

Edited by jjj333, 18 March 2018 - 04:58 AM.





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