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Kernel Power Error, PC Won't boot with GPU in and drivers installed


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#1 LuigiBro124

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Posted 11 March 2018 - 09:11 PM

See My next post (the third post down) for details

 

Edited for clarity


Edited by LuigiBro124, 11 March 2018 - 11:25 PM.


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#2 HyperHenry

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Posted 11 March 2018 - 09:18 PM

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



#3 LuigiBro124

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Posted 11 March 2018 - 09:51 PM

Before any issues started occurring with my machine, the computer worked as intended for six months. My computer stopped working around the same time I moved into a new place, but I'm unsure if those two things are related.

 

I unfortunately have run into some issues with my computer, and it has been about 2 months since my computer started having issues. Currently, my computer works as intended (without errors) when there is no GPU in it. I can game (albeit not well, as the on-board graphics aren’t great), run MATLAB, browse the internet, etc. When I put in my video card after using DDU to get rid of the drivers, the computer boots into windows. Once I attempt to install the video card drivers, however, and the machine restarts to apply the driver changes, the computer will never boot back into windows. When the computer restarts, it gets stuck in a loop of restarting itself about once every 15 seconds or so. The only way to get out of this loop is to manually shut the computer off, take out the video card, and boot up again. After I take out the video card, the computer works as intended like before, except obviously there is no video card. In the event viewer, this always leads to an Event 41, Kernel-Power Error (I will paste the error at the end of the post).

I have tried numerous fixes:

  • I RMA’d my motherboard
  • I RMA’d my video card (they sent me a new one and told me the one I sent in passed all of their tests and was fine)
  • I Bought a new power supply
  • I performed a clean install of windows
  • I updated the motherboard’s bios
  • I have tried numerous different versions of the NVIDIA drivers for my card
  • I have tried numerous different installation options for said NVIDIA drivers
  • I have run windows memory diagnostic tests, showing no errors
  • I have run Memtest86 for an extensive period of time
  • I have updated my motherboard’s Realtek audio drivers
  • I have tested with fast startup turned on and off
  • Numerous other fixes that I can’t recall at the moment

 

At this point, I am not sure what there is left to try. If I had to guess what I believe the problem is now, I would guess that there is a communication issue between the processor and the motherboard concerning the PCIe slots.  Any help would be appreciated, as I am not sure where to turn to now. Thank you all in advance.

 

Speccy: 

 

http://speccy.piriform.com/results/eCUlUn5M7cGYieILhJDjF1c

 

PC Peripherals:

 

Mouse – Razer Naga Molten Edition

 

Headset – Hyper X Cloud

 

Keyboard – CORSAIR STRAFE Mechanical Gaming Keyboard

 

Speakers – Generic Dell Speakers

 

Microphone – Blue Yeti USB Microphone

 

 

PASTED ERROR LOG FROM EVENT VIEWER:

 

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          3/11/2018 8:37:31 PM

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (70368744177664),(2)

User:          SYSTEM

Computer:      DESKTOP-V24U4LS

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>41</EventID>

    <Version>6</Version>

    <Level>1</Level>

    <Task>63</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000400000000002</Keywords>

    <TimeCreated SystemTime="2018-03-12T00:37:31.002036400Z" />

    <EventRecordID>3109</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="8" />

    <Channel>System</Channel>

    <Computer>DESKTOP-V24U4LS</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="BugcheckCode">0</Data>

    <Data Name="BugcheckParameter1">0x0</Data>

    <Data Name="BugcheckParameter2">0x0</Data>

    <Data Name="BugcheckParameter3">0x0</Data>

    <Data Name="BugcheckParameter4">0x0</Data>

    <Data Name="SleepInProgress">0</Data>

    <Data Name="PowerButtonTimestamp">131652883750928322</Data>

    <Data Name="BootAppStatus">0</Data>

    <Data Name="Checkpoint">0</Data>

    <Data Name="ConnectedStandbyInProgress">false</Data>

    <Data Name="SystemSleepTransitionsToOn">0</Data>

    <Data Name="CsEntryScenarioInstanceId">0</Data>

    <Data Name="BugcheckInfoFromEFI">true</Data>

    <Data Name="CheckpointStatus">0</Data>

  </EventData>

</Event>

Attached Files


Edited by Orange Blossom, 11 March 2018 - 10:50 PM.
Merged topics. ~ OB


#4 bwv848

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Posted 12 March 2018 - 10:07 PM

Wow! Looks like you've done quite a bit already. As a last ditch attempt, have you tried installing Windows "clean" with no third-party software and all Windows updates?


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#5 LuigiBro124

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Posted 12 March 2018 - 10:56 PM

I have clean installed windows with a USB flash drive while formatting the two hard drives in my computer and then checked for windows updates if that is what you mean. If that isn't what you mean, let me know explicitly how to do what you are talking about.

 

Thank you.



#6 bwv848

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Posted 12 March 2018 - 11:29 PM

With not a trace of third-party software? Have you tried another wall outlet for your power cable?


Edited by bwv848, 12 March 2018 - 11:29 PM.

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#7 LuigiBro124

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Posted 12 March 2018 - 11:45 PM

No third-party software when I tested it the first time after the clean install and got the same errors I had been getting. Now, I have third-party software on my machine as it is my only computer and I need to be able to use it for daily activities.

As far as the wall outlet, yes I have used multiple wall outlets, and I have even tested them with a Multimeter to see if they are giving the correct amount of power within tolerance for United States households, which they were. For what it's worth, I also tested all of the power supply cables with the multimeter, and they were all within the manufacturer's tolerance as described in their manual (you would expect this from a new Power Supply though, so I'm not really sure that information is worth much).

Edited by LuigiBro124, 12 March 2018 - 11:46 PM.





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