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Computer fails to boot


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#1 drj3122

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Posted 11 March 2018 - 11:42 AM

My computer starting freezing (showing 100% disk usage for the boot drive) so I tried restarting. Now it won't get past the motherboard flash screen. If I wait there, it eventually goes to a screen with just a blinking underscore. Going into the UEFI Setup Utility, the drive is listed as SATA3__0. I'm not really sure how to continue here.

Hardware
Boot drive: Samsung 840 Pro ssd. Boot drive is around 5 years old.
I have 3 other storage drives (2 hdd and 1 ssd) connected.
Motherboard is an ASRock Z87 Extreme 4.
Windows 10 64 bit, retail version. Around 5 years old. Windows 7 upgraded to 8, upgraded to 10 as it is currently.

 

When booting up with Tails OS on a flash drive, the disks utility shows the 2 ssds, but only one of the HDDs. I'm not sure if that's related.

 

Unplugging all but the boot drive results in getting the message "Reboot and Select proper boot device or Insert Boot Media in selected boot device and press a key


Edited by drj3122, 11 March 2018 - 02:11 PM.


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#2 HyperHenry

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Posted 11 March 2018 - 02:06 PM

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



#3 drj3122

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Posted 11 March 2018 - 02:09 PM

 

Those directions refer to BSOD issues. I'm not getting BSOD since I can't even boot. Do those directions still apply to my issue?



#4 Mason21

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Posted 11 March 2018 - 02:24 PM

Are you running a desktop or laptop?



#5 drj3122

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Posted 11 March 2018 - 02:28 PM

Are you running a desktop or laptop?

Desktop.

CPU: i5-4670K

GPU: GTX 770

Power supply: EVGA NEX650G 650W

 

The computer was running fine for several months in this configuration



#6 HyperHenry

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Posted 11 March 2018 - 03:32 PM

Did the computer come with a recovery disk?



#7 Drj312

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Posted 11 March 2018 - 03:41 PM

Did the computer come with a recovery disk?

No I don't think I ever made one. I have a macrium backup though

Edit: whoops I guess I had an old account on this phone

Edited by Drj312, 11 March 2018 - 03:42 PM.


#8 Mason21

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Posted 11 March 2018 - 03:42 PM

What motherboard are you using?


What motherboard are you using?



#9 Mason21

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Posted 11 March 2018 - 03:44 PM

Your motherboard indeed does have a CMOS button (to clear CMOS) . I would try clearing the CMOS. Turn the computer off. Remove the power plug. Open your case and locate the CMOS button. Hold it in for 10 seconds. Try and reboot.



#10 Drj312

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Posted 11 March 2018 - 03:45 PM

What motherboard are you using?
What motherboard are you using?


ASRock Z87 Extreme 4

#11 Mason21

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Posted 11 March 2018 - 03:45 PM

Your motherboard indeed does have a CMOS button (to clear CMOS) . I would try clearing the CMOS. Turn the computer off. Remove the power plug. Open your case and locate the CMOS button. Hold it in for 10 seconds. Try and reboot.



#12 drj3122

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Posted 11 March 2018 - 05:08 PM

Your motherboard indeed does have a CMOS button (to clear CMOS) . I would try clearing the CMOS. Turn the computer off. Remove the power plug. Open your case and locate the CMOS button. Hold it in for 10 seconds. Try and reboot.

 

Tried it. Splash screen confirmed CMOS was cleared. I hit F1 to continue but I still got Reboot and Select proper boot device or Insert Boot Media in selected boot device and press a key



#13 Mason21

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Posted 11 March 2018 - 05:28 PM

Do you know if you are using MBR partitioning or GPT?  What size hard drive do you have?



#14 drj3122

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Posted 11 March 2018 - 05:29 PM

Do you know if you are using MBR partitioning or GPT?  What size hard drive do you have?

 

Tails Disk utility said MBR. It's 120 GB or 128. Last I checked recently, I had about 10-20GB free.



#15 Mason21

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Posted 11 March 2018 - 05:39 PM

ok...try going into the command prompt (run as administrator) type:

bootrec /FixMbr
bootrec /FixBoot
bootrec /ScanOs
bootrec /RebuildBcd

type "exit" 

reboot






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