Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 10 crash - now exe files, start button not working. Suggestions?


  • Please log in to reply
9 replies to this topic

#1 pathogan2008

pathogan2008

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:03 AM

Posted 10 March 2018 - 06:22 PM

A few weeks ago my Windows 10 PC crashed. BSOD. and hasn't been the same since.

An error appears just after Windows loads: "C:\Windows\System32\Windows.System.Diagnostics.PlatformTelemetryClient.dll is
either not designed to run on windows or it contains an error etc...."
(see 1ps.jpg attached)

Also, weirdly, when you press the windows button on the screen or keyboard, no programs are shown
(see 5ps.jpg)

I can't run programs like Word, or most of the other programs I've installed. VLC and Firefox still work oddly.

I can't install or run Windows defender or CC Cleaner or simlar programs
I don't think it' a physical hard disk problem. I don't think it's necessarily a virus or malware problem.
I think the registry has corrupted itself.

 

I successfully cloned the drive to another physically "known good" drive, so I can mess with the software on this clone without worrying.

I can get the PC to go into safe mode by holding down left shift key, right clicking start button (as left clicking Start doesn't work!!!) -> Shut down or restart -> restart

”System Restore” - no restore points have been created on your computer’s system drive.
“System image image recovery” - Windows cannot find a system image on this computer.
“Startup Repair” - Startup repair couldn’t repair your pc.

I got to the command prompt
"sfc /scannow" completes with no errors reported

I tried to create a different user account, but get the error
"the user was successfully created but could not be added to the USERS local group

I ran regedit and saw something weird.
The program files directories are shown as the X:\ drive
Sure enough, so is command prompt X:\Windows\System32

see attached photo.

Like most people - this should be my C:\ drive.
I have no idea how this happened. Malware perhaps - or just Something that Windows 10 has done to itself.

Either way, has anyone experienced this or know of a way to fix it?

 

Thanks!

 

Attached Files



BC AdBot (Login to Remove)

 


#2 pathogan2008

pathogan2008
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:03 AM

Posted 11 March 2018 - 06:17 PM

anyone?



#3 RokTV

RokTV

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:03 AM

Posted 11 March 2018 - 07:34 PM

Open an admin command prompt, type in chkdsk, press enter

 

When it has finished, does it show?: Windows has scanned the file system and found no problems.

No further action is required.


#4 yankeelady2015

yankeelady2015

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:03:03 AM

Posted 12 March 2018 - 12:12 AM

What kind of antivirus do you use?

 

You also posted this same question in the windows 10 forum ~  5 hours ago?  And you posted this same question on the Windows Ten Forum ~ 1 day ago?


Edited by yankeelady2015, 12 March 2018 - 12:23 AM.


#5 pathogan2008

pathogan2008
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:03 AM

Posted 12 March 2018 - 05:04 AM

What kind of antivirus do you use?

 

You also posted this same question in the windows 10 forum ~  5 hours ago?  And you posted this same question on the Windows Ten Forum ~ 1 day ago?

Windows Defender.

And yes, I posted to the other forums - and got no replies - so maybe this isn't a common problem.



#6 dmccoy

dmccoy

  • BSOD Kernel Dump Expert
  • 1,195 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:03 AM

Posted 17 March 2018 - 11:58 AM

Do you see your c:\ drive under file explorer, disk management, etc. Have you ran Chkdsk as mention or any other disk diagnostics on the drive.

Also please delete your other post to prevent confusion.

Step 1:
Speccy
http://filehippo.com/download_speccy

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator
Copy and Paste the commands into the command window
sfc /scannow (best to run 2-3 times)
(Windows 8 or higher)
dism /online /cleanup-image /restorehealth
(Windows 7 or lower)
dism /Online /Cleanup-Image /RestoreHealth /Source:C:\Windows /LimitAccess
(Change C:\Windows to correct path of source)

 
When these have completed.
Right click on the top bar command window
Left click on Edit then Select Alloesnt
Right click on the top bar again
Left click on edit then copy
paste into your reply

If any Errors:
Type the following command, and then press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
Upload sfcdetails.txt

Step 3.
Please download and Run the Event Viewer Tool by Vino Rosso
http://images.malwareremoval.com/vino/VEW.exe

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on umber of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run these steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply

Next Steps if Needed

We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#7 pathogan2008

pathogan2008
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:03 AM

Posted 20 March 2018 - 08:35 AM

Thanks dmccoyks.

Yes I can see the C:\ drive in file explorer.
I've tried a few things.

I downloaded speccy (since Firefox works and connects to the internet).
However, unfortunately when I try to run the spsetup131.exe , I get " The request is not supported"
Same thing happens if I try to install CC Cleaner or MS Malicious Software removal tool.

Next, I tried to run sfc /SCANNNOW in power shell (Admin)
It begins, but then stops after 4%, complaining that:
"Windows Resource Protection could not perform the requested operation"
(see attached screenshot screen 1)

I got chkdsk to run.
Looks like some errors were found.
see attached screenshot screen 2 + 3

Using power shell (Admin), I created a new user account, made it administrator and logged into that account instead.
It suffers from the some of the same problems - I cannot run windows defender, CC Cleaner, Speccy or MS Malicious Software removal tool

Anything else to try?

Attached Files



#8 dmccoy

dmccoy

  • BSOD Kernel Dump Expert
  • 1,195 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:03 AM

Posted 20 March 2018 - 09:31 AM

Were you not able to run dism /online /cleanup-image /restorehealth in Step 2. or perform Step 3?

 

I am having a hard time reading your chkdsk screens.

 

Please follow the steps below:

 

Step 1:

ListChkdskResult.png Scan with ListChkDskResult

Please download ListChkDskResult by SleepyDude and save it to your desktop.

  • Right-click on ListChkdskResult.png icon and select Run as Administrator to start the tool.
  • A message about checking Windows Event Log will pop-up. Click OK.
  • Wait patiently until a notepad window will open. This won't take long.
  • The displayed logfile will be also saved to your desktop as ListChkDskResult.txt.

Please include the content of this file in your next reply.

 

Step 2.

 

System Info file and Msinfo32 and Event.log Files

  1. Click on Start menu
  2. Type in command to start searching the menu
  3. Right click on Command Prompt in list and select Run as Administrator
  4. Copy and Paste the command into the command console

 

systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"

 

  1. Compress files into a .zip file such as Systemdiag.zip
  2. Upload the Systemdiag.zip file from your desktop to your reply

We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#9 pathogan2008

pathogan2008
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:03 AM

Posted 20 March 2018 - 10:50 AM

Yes, I tried to run DISM, but I got the error shown in the attached - "cleanup-image option unknown". Thoughts?

Attached Files



#10 dmccoy

dmccoy

  • BSOD Kernel Dump Expert
  • 1,195 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:03 AM

Posted 20 March 2018 - 01:57 PM

Okay, I suggest we try the following to see if we can get Windows working again and then we can check for other issues etc.


Windows All in One Repair Tool
https://www.bleepingcomputer.com/download/windows-repair-all-in-one/
Download either the portable or install program

1. Start computer in Safe Mode
2. Disable any Anti-Virus programs
3. Start the program
4. When program first starts it will run quick file check
5. Click on the X button after the scan shows Done!
6. Click on Settings tab and Select Check for Updates
7. Click on Pre-Repair Steps Tab and Run All 4 Steps
8. Select both Registry Backup and Create System Restore
9. Click Presets: All Repairs
10. Click Start Repairs

Or

Repair Install Windows 10 with an In-place Upgrade
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users