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Chrome and Windows Explorer consuming 100% CPU


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11 replies to this topic

#1 rpm4178

rpm4178

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Posted 10 March 2018 - 01:47 PM

**This topic was originally posted this morning in Windows 10 Support but it was suggested that I post it here.

 

 

HP Envy x360 m5 laptop

 

Windows 10 Home

Ver 1709

Build 16299.248

 

Chrome Version 65.0.3325.146 (Official Build) (64-bit)

 

Anti-virus Webroot Anywhere ver 9.0.19.43

 

 

Hello,

 

Occasionally my PC becomes unresponsive and unusable.  When I am able to start up Task Manager, it shows that Chrome is consuming about 70% of CPU resources, Windows Explorer 25% CPU, and Task Manager 5%.   These numbers vary but are in this ballpark.

 

In Task Manager, under Chrome, it lists 20 or more instances of Chrome when I have 3 or 4 tabs open.  Usually 3 of those instances are consuming 20%+ CPU resources.  If I use Task Manager to end those tasks, they immediately reappear.  One of those instances sometimes intermittently displays the message “GPU 0 - 3D” off to the right of the task listing.

 

I also recently noticed that after I managed to shut down Chrome, there were 3 instances of a process called software_reporter_tool.exe, one of which was consuming about 20% CPU.

 

Also, I noted that even when I am not experiencing this Chrome related issue, Windows Explorer routinely consumes 20-25% CPU so I suspect that I have two separate issues.

 

I have run scans with Webroot and Malwarebytes and come up empty.   SuperAntiSpyware turns up the usual Adware junk but nothing else.  Ran a Quick Scan with MS Malicious Software Removal Tool, but it did not detect any infections.

 

Does this sound familiar to anyone out there?

 

Thanks, Bob



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#2 Broni

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Posted 10 March 2018 - 05:24 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.
  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 rpm4178

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Posted 11 March 2018 - 01:15 PM

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Webroot SecureAnywhere   
Windows Defender         
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Adobe Flash Player 28.0.0.161  
 Google Chrome (65.0.3325.146) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamtray.exe  
 Bitdefender Agent ProductAgentService.exe   
 Windows Defender MSASCuiL.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
 
 
Farbar Service Scanner Version: 27-01-2016
Ran by Bob (administrator) on 11-03-2018 at 10:17:04
Running from "C:\Users\Bob\Documents\Utilities\Bleeping Computer"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Bob (administrator) on 11-03-2018 at 10:23:05
Running from "C:\Users\Bob\Documents\Utilities\Bleeping Computer"
Microsoft Windows 10 Home  (X64)
Model: HP ENVY x360 m6 Convertible Manufacturer: HP
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Intel® Dual Band Wireless-AC 7265 = Wi-Fi (Connected)
TAP-Windows Adapter V9 = PIA (Media disconnected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="PIA" forwarding=enabled advertise=enabled metric=1 nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : DESKTOP-NAE5VQN
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : attlocal.net
 
Ethernet adapter PIA:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-CE-A3-32-8C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : DC-4A-3E-A7-62-03
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 18-5E-0F-2A-BB-52
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 7265
   Physical Address. . . . . . . . . : 8A-3C-C6-3F-C6-E2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2600:1700:c120:b370::19(Preferred) 
   Lease Obtained. . . . . . . . . . : Sunday, March 11, 2018 6:59:32 AM
   Lease Expires . . . . . . . . . . : Sunday, March 25, 2018 6:59:32 AM
   IPv6 Address. . . . . . . . . . . : 2600:1700:c120:b370:1d5d:bfa:e890:d2b2(Preferred) 
   Temporary IPv6 Address. . . . . . : 2600:1700:c120:b370:a459:3223:1dc3:c7fe(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1d5d:bfa:e890:d2b2%5(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, March 11, 2018 6:59:32 AM
   Lease Expires . . . . . . . . . . : Monday, March 12, 2018 6:59:30 AM
   Default Gateway . . . . . . . . . : fe80::3edf:a9ff:fed0:fe50%5
                                       192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 92945606
   DHCPv6 Client DUID. . . . . . . . : 00-03-00-01-8A-3C-C6-3F-C6-E2
   DNS Servers . . . . . . . . . . . : 2600:1700:c120:b370::1
                                       192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       attlocal.net
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dsldevice6.attlocal.net
Address:  2600:1700:c120:b370::1
 
Name:    google.com
Addresses:  2607:f8b0:4009:806::200e
  172.217.4.206
 
 
Pinging google.com [2607:f8b0:4009:806::200e] with 32 bytes of data:
Reply from 2607:f8b0:4009:806::200e: time=71ms 
Reply from 2607:f8b0:4009:806::200e: time=70ms 
 
Ping statistics for 2607:f8b0:4009:806::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 70ms, Maximum = 71ms, Average = 70ms
Server:  dsldevice6.attlocal.net
Address:  2600:1700:c120:b370::1
 
Name:    yahoo.com
Addresses:  2001:4998:58:2201::73
  2001:4998:c:e33::53
  98.139.180.180
  206.190.39.42
 
 
Pinging yahoo.com [2001:4998:c:e33::53] with 32 bytes of data:
Reply from 2001:4998:c:e33::53: time=47ms 
Reply from 2001:4998:c:e33::53: time=46ms 
 
Ping statistics for 2001:4998:c:e33::53:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 46ms, Maximum = 47ms, Average = 46ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...00 ff ce a3 32 8c ......TAP-Windows Adapter V9
  4...dc 4a 3e a7 62 03 ......Realtek PCIe GBE Family Controller
  2...18 5e 0f 2a bb 52 ......Microsoft Wi-Fi Direct Virtual Adapter
  5...8a 3c c6 3f c6 e2 ......Intel® Dual Band Wireless-AC 7265
  1...........................Software Loopback Interface 1
  8...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254    192.168.1.107     35
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link     192.168.1.107    291
    192.168.1.107  255.255.255.255         On-link     192.168.1.107    291
    192.168.1.255  255.255.255.255         On-link     192.168.1.107    291
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link     192.168.1.107    291
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link     192.168.1.107    291
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  5    291 ::/0                     fe80::3edf:a9ff:fed0:fe50
  1    331 ::1/128                  On-link
  5     51 2600:1700:c120:b370::/60 fe80::3edf:a9ff:fed0:fe50
  5    291 2600:1700:c120:b370::/64 On-link
  5    291 2600:1700:c120:b370::19/128
                                    On-link
  5    291 2600:1700:c120:b370:1d5d:bfa:e890:d2b2/128
                                    On-link
  5    291 2600:1700:c120:b370:a459:3223:1dc3:c7fe/128
                                    On-link
  5    291 fe80::/64                On-link
  5    291 fe80::1d5d:bfa:e890:d2b2/128
                                    On-link
  1    331 ff00::/8                 On-link
  5    291 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/11/2018 06:59:17 AM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
Error: (03/10/2018 10:54:02 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
Error: (03/10/2018 07:22:22 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname DESKTOP-NAE5VQN.local already in use; will try DESKTOP-NAE5VQN-2.local instead
 
Error: (03/10/2018 07:22:22 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 0; will deregister   16 DESKTOP-NAE5VQN.local. AAAA 2600:1700:C120:B370:0996:011C:FCA8:888C
 
Error: (03/10/2018 07:22:22 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from FE80:0000:0000:0000:0996:011C:FCA8:888C:5353   16 DESKTOP-NAE5VQN.local. AAAA 2600:1700:C120:B370:0000:0000:0000:0018
 
Error: (03/10/2018 07:22:10 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
Error: (03/10/2018 04:21:05 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
Error: (03/10/2018 03:02:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: HPWMISVC.exe, version: 1.3.4.0, time stamp: 0x54e2a903
Faulting module name: OLEAUT32.dll, version: 10.0.16299.15, time stamp: 0xa2f491b8
Exception code: 0xc0000005
Fault offset: 0x0001a884
Faulting process id: 0x1f74
Faulting application start time: 0xHPWMISVC.exe0
Faulting application path: HPWMISVC.exe1
Faulting module path: HPWMISVC.exe2
Report Id: HPWMISVC.exe3
Faulting package full name: HPWMISVC.exe4
Faulting package-relative application ID: HPWMISVC.exe5
 
Error: (03/10/2018 03:02:27 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
Error: (03/10/2018 02:42:02 PM) (Source: DPTF) (User: )
Description: Intel® Dynamic Platform and Thermal Framework : ESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
 
System errors:
=============
Error: (03/11/2018 09:53:42 AM) (Source: DCOM) (User: DESKTOP-NAE5VQN)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-NAE5VQNBobS-1-5-21-3771988080-3016190582-6190279-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/11/2018 07:02:19 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/10/2018 03:02:33 PM) (Source: Service Control Manager) (User: )
Description: The HPWMISVC service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (03/10/2018 09:36:14 AM) (Source: DCOM) (User: DESKTOP-NAE5VQN)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-NAE5VQNBobS-1-5-21-3771988080-3016190582-6190279-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/10/2018 09:35:42 AM) (Source: DCOM) (User: DESKTOP-NAE5VQN)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-NAE5VQNBobS-1-5-21-3771988080-3016190582-6190279-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/10/2018 08:25:12 AM) (Source: DCOM) (User: DESKTOP-NAE5VQN)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-NAE5VQNBobS-1-5-21-3771988080-3016190582-6190279-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/10/2018 08:20:45 AM) (Source: DCOM) (User: DESKTOP-NAE5VQN)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-NAE5VQNBobS-1-5-21-3771988080-3016190582-6190279-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/10/2018 08:06:29 AM) (Source: DCOM) (User: DESKTOP-NAE5VQN)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-NAE5VQNBobS-1-5-21-3771988080-3016190582-6190279-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/10/2018 07:57:05 AM) (Source: DCOM) (User: DESKTOP-NAE5VQN)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-NAE5VQNBobS-1-5-21-3771988080-3016190582-6190279-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/10/2018 07:50:58 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (03/11/2018 06:59:17 AM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
Error: (03/10/2018 10:54:02 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
Error: (03/10/2018 07:22:22 PM) (Source: Bonjour Service)(User: )
Description: Local Hostname DESKTOP-NAE5VQN.local already in use; will try DESKTOP-NAE5VQN-2.local instead
 
Error: (03/10/2018 07:22:22 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 0; will deregister   16 DESKTOP-NAE5VQN.local. AAAA 2600:1700:C120:B370:0996:011C:FCA8:888C
 
Error: (03/10/2018 07:22:22 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from FE80:0000:0000:0000:0996:011C:FCA8:888C:5353   16 DESKTOP-NAE5VQN.local. AAAA 2600:1700:C120:B370:0000:0000:0000:0018
 
Error: (03/10/2018 07:22:10 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
Error: (03/10/2018 04:21:05 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
Error: (03/10/2018 03:02:31 PM) (Source: Application Error)(User: )
Description: HPWMISVC.exe1.3.4.054e2a903OLEAUT32.dll10.0.16299.15a2f491b8c00000050001a8841f7401d3b8b8a7360238c:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exeC:\WINDOWS\System32\OLEAUT32.dlldff8873c-ccd0-431e-bb16-96e4fa44778e
 
Error: (03/10/2018 03:02:27 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
Error: (03/10/2018 02:42:02 PM) (Source: DPTF)(User: )
Description: Intel® Dynamic Platform and Thermal FrameworkESIF(8.1.10600.147) TYPE: ERROR
 
DPTF Build Version:  8.1.10600.147
DPTF Build Date:  May 26 2015 13:35:22
Source File:  ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737
Executing Function:  DptfEvent
Message:  Received unexpected event
Framework Event:  DptfResume [3]
 
 
CodeIntegrity Errors:
===================================
  Date: 2018-03-11 10:14:32.708
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-03-11 10:14:32.706
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-03-11 10:14:22.711
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-03-11 10:14:22.710
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-03-11 09:44:32.299
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-03-11 09:44:32.298
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-03-11 09:44:22.586
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-03-11 09:44:22.585
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-03-11 09:33:14.011
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-03-11 09:33:14.010
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
 
7-Zip 16.04 (x64) (HKLM\...\7-Zip) (Version: 16.04 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.011.20038 - Adobe Systems Incorporated)
Adobe Flash Player 28 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 28.0.0.161 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.7.157 - Adobe Systems, Inc.)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.21.0.48017 - Amazon)
ArcSoft Scan-n-Stitch Deluxe (HKLM-x32\...\{FF8455A9-21E8-457D-AC64-510A705D53B3}) (Version: 1.1.2.55 - ArcSoft)
Arduino (HKLM-x32\...\Arduino) (Version: 1.8.3 - Arduino LLC)
Belarc Advisor 8.6 (HKLM-x32\...\Belarc Advisor) (Version: 8.6.0.0 - Belarc Inc.)
Bitdefender Agent (HKLM\...\Bitdefender Agent) (Version: 21.0.25.59 - Bitdefender)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CANON iMAGE GATEWAY MyCamera Download Plugin (HKLM-x32\...\MyCamera Download Plugin) (Version: 3.1.1.2 - Canon Inc.)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (HKLM-x32\...\CANON iMAGE GATEWAY Task) (Version: 1.9.0.9 - Canon Inc.)
Canon MF Toolbox 4.9.1.1.mf17 (HKLM-x32\...\{6767DFEE-8909-453A-B553-C7693912B2EB}) (Version: 4.9.1.1.mf17 - CANON INC.)
Canon MF4800 Series (HKLM\...\{444085BE-389B-4330-A291-3FC258B846EC}) (Version: 4.1.0.1 - CANON INC.)
Canon MOV Decoder (HKLM-x32\...\Canon MOV Decoder) (Version: 1.8.0.7 - Canon Inc.)
Canon MOV Encoder (HKLM-x32\...\Canon MOV Encoder) (Version: 1.6.0.1 - Canon Inc.)
Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 3.7.0.4 - Canon Inc.)
Canon Utilities Digital Photo Professional 3.10 (HKLM-x32\...\DPP) (Version: 3.10.2.0 - Canon Inc.)
Canon Utilities EOS Sample Music (HKLM-x32\...\EOS Sample Music) (Version: 1.0.0.204 - Canon Inc.)
Canon Utilities EOS Utility (HKLM-x32\...\EOS Utility) (Version: 2.10.2.0 - Canon Inc.)
Canon Utilities EOS Video Snapshot Task for ZoomBrowser EX (HKLM-x32\...\EOS Video Snapshot Task) (Version: 1.0.0.10 - Canon Inc.)
Canon Utilities Movie Uploader for YouTube (HKLM-x32\...\MovieUploaderForYouTube) (Version: 1.2.0.7 - Canon Inc.)
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.22.46 - Canon Inc.)
Canon Utilities Picture Style Editor (HKLM-x32\...\Picture Style Editor) (Version: 1.9.0.0 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.7.0.24 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.5.0.9 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.38 - Piriform)
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
CyberLink PhotoDirector (HKLM\...\{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.5.6713 - CyberLink Corp.) Hidden
CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.5.6713 - CyberLink Corp.)
CyberLink Power Media Player 14 (HKLM-x32\...\{32C8E300-BDB4-4398-92C2-E9B7D8A233DB}) (Version: 14.0.1.5418 - CyberLink Corp.)
CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.4.4301 - CyberLink Corp.) Hidden
CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.4.4301 - CyberLink Corp.)
CyberPower PowerPanel Personal Edition 1.5.3 (HKLM-x32\...\{C7953D3C-D23D-4A87-AFD7-F9B6F4DB0CBB}) (Version: 1.5.3 - Cyber Power Systems, Inc.)
DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Document Capture Pro (HKLM-x32\...\{C75B4983-D3A7-4D0A-8B1A-7BC4F2044F37}) (Version: 1.06.0012 - Seiko Epson Corporation)
Dropbox 25 GB (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 1.0.8.2 - Dropbox, Inc.)
Easy Photo Scan (HKLM-x32\...\{04A3C7AC-C350-46FA-8F72-C4E3F6B50D07}) (Version: 1.00.0004 - Seiko Epson Corporation)
Energy Star (HKLM\...\{465CA2B6-98AF-4E77-BE22-A908C34BB9EC}) (Version: 1.0.9 - Hewlett-Packard Company)
Epson Copy Utility 4 (HKLM-x32\...\{06A7E8AB-2856-4490-BAA9-F338ABE7695A}) (Version: 4.01.0001 - Seiko Epson Corporation)
Epson Event Manager (HKLM-x32\...\{E4631929-CBD3-49A1-9BB7-F36E701F7C34}) (Version: 3.10.0040 - Seiko Epson Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 3.00.00 - SEIKO EPSON Corp.)
Evernote v. 6.1.2 (HKLM-x32\...\{A46ABD1E-2837-11E6-9E7C-005056951CAD}) (Version: 6.1.2.2292 - Evernote Corp.)
Geekbench 4 (HKLM-x32\...\Geekbench 4) (Version:  - Primate Labs Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 65.0.3325.146 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
HandBrake 1.0.7 (HKLM-x32\...\HandBrake) (Version: 1.0.7 - )
HP 3D DriveGuard (HKLM-x32\...\{E8D0E2B8-B64B-44BC-8E01-00DDACBDF78A}) (Version: 6.0.28.1 - Hewlett-Packard Company)
HP CoolSense (HKLM-x32\...\{1504CF6F-8139-497F-86FC-46174B67CF7F}) (Version: 2.20.51 - Hewlett-Packard Company)
HP Documentation (HKLM\...\HP_Documentation) (Version:  - HP)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.8293.5264 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{61EB474B-67A6-47F4-B1B7-386851BAB3D0}) (Version: 8.5.37.19 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{D7D5F438-26EF-45AB-AB89-C476FBCF8584}) (Version: 12.8.47.1 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{D17A3B70-B75E-4C49-83D6-C17DDF65B35F}) (Version: 1.3.4 - Hewlett-Packard Company)
HP Touchpoint Analytics Client (HKLM\...\{E5FB98E0-0784-44F0-8CEC-95CD4690C43F}) (Version: 4.0.2.1439 - HP Inc.)
HP Welcome (HKLM\...\HPWelcome) (Version: 1.0 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{EFA01423-3857-468C-B7B6-F30AA08E50BC}) (Version: 1.1.5.1 - Hewlett-Packard)
InfraRecorder (HKLM-x32\...\InfraRecorder) (Version:  - Christian Kindahl)
Intel® Chipset Device Software (HKLM-x32\...\{60c073df-e736-4210-9c3a-5fc2b651cef3}) (Version: 10.1.1.7 - Intel® Corporation) Hidden
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.1.10600.147 - Intel Corporation)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1173 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 22.20.16.4749 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.5.0.1081 - Intel Corporation)
Intel® Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 30.100.1519.7 - Intel Corporation)
Intel® Virtual Buttons (HKLM-x32\...\1992736F-C90A-481C-B21B-EE34CAD07387) (Version: 1.1.0.21 - Intel Corporation)
Intel® WiDi (HKLM\...\{76FAF7E1-52D0-49F7-A627-E78303F9C7EF}) (Version: 6.0.39.0 - Intel Corporation)
Intel® WiDi Software Asset Manager (HKLM-x32\...\{5B5CD20C-29F0-4857-A4FA-A4F4C716B019}) (Version: 1.1.347 - Intel Corporation) Hidden
Intel® Wireless Bluetooth® (HKLM-x32\...\{5068B0F8-CE24-4B61-9C2F-301B411FFB9C}) (Version: 18.1.1611.3223 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{ed4a5da7-ac62-4aa5-9502-7b4de55e8cb5}) (Version: 20.20.2 - Intel Corporation)
Intel® Software Guard Extensions Platform Software (HKLM\...\{10307C17-F7FD-405D-9F3B-0BF66EA43857}) (Version: 1.0.26920.1393 - Intel Corporation)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
LG ODD Auto Firmware Update (HKLM-x32\...\{6179550A-3E7C-499E-BCC9-9E8113E0A285}) (Version: 10.01.0712.01 - )
Logitech Gaming Software 8.91 (HKLM\...\Logitech Gaming Software) (Version: 8.91.48 - Logitech Inc.)
Malwarebytes version 3.4.4.2398 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.4.4.2398 - Malwarebytes)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4693.1005 - Microsoft Corporation)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7294.0108 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210 (HKLM-x32\...\{f144e08f-9cbe-4f09-9a8c-f2b858b7ee7f}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210 (HKLM-x32\...\{23658c02-145e-483d-ba6b-1eb82c580529}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MyHarmony (HKCU\...\036a0e4fc6a247ec) (Version: 1.0.1.257 - Logitech)
NVIDIA GeForce Experience 3.12.0.84 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.12.0.84 - NVIDIA Corporation)
NVIDIA Graphics Driver 388.73 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 388.73 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
PDFsam Basic (HKLM-x32\...\{0F7F1493-D16D-4C7B-A271-17A12168CCC4}) (Version: 3.30.2.0 - Andrea Vacondio)
PDFsam Enhanced 4 (HKLM-x32\...\PDFsam Enhanced 4) (Version: 4.0.3.32301 - Copyright 2017 Andrea Vacondio)
PDFsam Enhanced 4 Asian Fonts Pack (HKLM\...\{B196CA8F-9E0B-4313-B869-D70ABBF39D65}) (Version: 4.0.6.32323 - Andrea Vacondio) Hidden
PDFsam Enhanced 4 Convert Module (HKLM\...\{2703396F-9F8D-4B33-9505-EC9790843796}) (Version: 4.0.6.32323 - Andrea Vacondio) Hidden
PDFsam Enhanced 4 Create Module (HKLM\...\{B1F90D78-911F-478A-807E-C11F549F54F0}) (Version: 4.0.6.32323 - Andrea Vacondio) Hidden
PDFsam Enhanced 4 Edit Module (HKLM\...\{5738E844-1029-4CEF-A31C-E1825431EC5B}) (Version: 4.0.6.32323 - Andrea Vacondio) Hidden
PDFsam Enhanced 4 Forms Module (HKLM\...\{C54F9BD4-9C60-4B72-A8D2-30B4D003F348}) (Version: 4.0.6.32323 - Andrea Vacondio) Hidden
PDFsam Enhanced 4 Insert Module (HKLM\...\{EFE05902-4CD7-448E-9504-45FD34983C48}) (Version: 4.0.6.32323 - Andrea Vacondio) Hidden
PDFsam Enhanced 4 OCR Module (HKLM\...\{AE52B43E-540F-4144-895D-D84477ADBAD8}) (Version: 4.0.6.32323 - Andrea Vacondio) Hidden
PDFsam Enhanced 4 Review Module (HKLM\...\{8CE14103-AA20-4F03-A119-5DA176ECFC1C}) (Version: 4.0.6.32323 - Andrea Vacondio) Hidden
PDFsam Enhanced 4 Secure Module (HKLM\...\{F9B225E5-3A68-4DAB-95E0-13B32DE69277}) (Version: 4.0.6.32323 - Andrea Vacondio) Hidden
PDFsam Enhanced 4 View Module (HKLM\...\{DF4F9D60-BF67-4BA3-8847-899F6A3C157E}) (Version: 4.0.6.32323 - Andrea Vacondio) Hidden
Perfection V19_V39 User Guide version 1.0 (HKLM-x32\...\UsersGuidePerfection V19_V39 User Guide_is1) (Version: 1.0 - )
Private Internet Access Support Files (HKLM-x32\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)
Python 2.7.11 (HKLM-x32\...\{16E52445-1392-469F-9ADB-FC03AF00CD61}) (Version: 2.7.11150 - Python Software Foundation)
Python 3.5.1 (64-bit) (HKCU\...\{0ee0d38a-fb40-4780-a8f8-73a57f4df39c}) (Version: 3.5.1150.0 - Python Software Foundation)
Python 3.5.1 Core Interpreter (64-bit) (HKLM\...\{2690DE23-49CD-4973-AA74-F77C4C852189}) (Version: 3.5.1150.0 - Python Software Foundation) Hidden
Python 3.5.1 Development Libraries (64-bit) (HKLM\...\{70D9C8DA-F1A1-43B0-B325-6263CD21E535}) (Version: 3.5.1150.0 - Python Software Foundation) Hidden
Python 3.5.1 Documentation (64-bit) (HKLM\...\{5C8D887B-998A-4708-9120-CE040C4A5B47}) (Version: 3.5.1150.0 - Python Software Foundation) Hidden
Python 3.5.1 Executables (64-bit) (HKLM\...\{39F30A3E-99D9-46E3-8582-7422FE54A1FB}) (Version: 3.5.1150.0 - Python Software Foundation) Hidden
Python 3.5.1 Launcher (32-bit) (HKLM-x32\...\{EC00AEF9-6544-4FEC-8152-C8949CDDCC85}) (Version: 3.5.150.0 - Python Software Foundation)
Python 3.5.1 pip Bootstrap (64-bit) (HKLM\...\{E98CFF92-01E0-4E30-8C72-3C82111091C2}) (Version: 3.5.1150.0 - Python Software Foundation) Hidden
Python 3.5.1 Standard Library (64-bit) (HKLM\...\{0F774261-D55F-4180-B266-A9E1C6F4CD7A}) (Version: 3.5.1150.0 - Python Software Foundation) Hidden
Python 3.5.1 Tcl/Tk Support (64-bit) (HKLM\...\{A47BAF5B-53CC-4E60-847A-E13CAF26F467}) (Version: 3.5.1150.0 - Python Software Foundation) Hidden
Python 3.5.1 Test Suite (64-bit) (HKLM\...\{A1B06412-F898-47C9-968F-D3B331ABB202}) (Version: 3.5.1150.0 - Python Software Foundation) Hidden
Python 3.5.1 Utility Scripts (64-bit) (HKLM\...\{34E72E6D-77E8-4C17-99B8-42497B7308C8}) (Version: 3.5.1150.0 - Python Software Foundation) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10125.21277 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.1.505.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7548 - Realtek Semiconductor Corp.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
SNOW (HKLM\...\Steam App 244930) (Version:  - Poppermost Productions)
Software Updater (HKLM-x32\...\{C465AB7A-CF61-4648-86E4-7A29BFF2F3A9}) (Version: 4.3.5 - SEIKO EPSON CORPORATION)
Spotify (HKCU\...\Spotify) (Version: 1.0.60.492.gbb40dab8 - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1208 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics ClickPad Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.31.31 - Synaptics Incorporated)
VCarve Desktop 8.0 (HKLM\...\VCarve Desktop) (Version: 8.0 - Vectric)
Vectric Shell Extensions 1.2 (HKLM-x32\...\VectricThumbnailShellExt) (Version:  - Vectric)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
Vulkan Run Time Libraries 1.0.33.0 (HKLM\...\VulkanRT1.0.33.0) (Version: 1.0.33.0 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.33.0 (HKLM\...\VulkanRT1.0.33.0-2) (Version: 1.0.33.0 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.42.0 (HKLM\...\VulkanRT1.0.42.0) (Version: 1.0.42.0 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.61.0 (HKLM\...\VulkanRT1.0.61.0) (Version: 1.0.61.0 - LunarG, Inc.) Hidden
Webroot SecureAnywhere (HKLM-x32\...\WRUNINST) (Version: 9.0.19.43 - Webroot)
Windows Store Gift Card Promo (HKLM-x32\...\{FF74AA30-FF56-4197-8B64-5D63F367BC02}) (Version: 1.0.0.1 - Microsoft Corporation)
YouCam (HKLM-x32\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.5324 - CyberLink Corp.) Hidden
YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.5324 - CyberLink Corp.) Hidden
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 37%
Total physical RAM: 8112.41 MB
Available physical RAM: 5097.83 MB
Total Virtual: 10772.94 MB
Available Virtual: 6848.29 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:917.37 GB) (Free:811.36 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:12.84 GB) (Free:1.56 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-NAE5VQN
 
Administrator            Bob                      DefaultAccount           
Guest                    WDAGUtilityAccount       
 
========================= Restore Points ==================================
 
14-02-2018 16:24:25 Windows Update
24-02-2018 15:00:42 Scheduled Checkpoint
 
**** End of log ****
 
 
Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 3/11/18
Scan Time: 10:27 AM
Log File: 836151fa-2551-11e8-9641-dc4a3ea76203.json
Administrator: Yes
 
-Software Information-
Version: 3.4.4.2398
Components Version: 1.0.322
Update Package Version: 1.0.4302
License: Trial
 
-System Information-
OS: Windows 10 (Build 16299.248)
CPU: x64
File System: NTFS
User: DESKTOP-NAE5VQN\Bob
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 318042
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 4 min, 18 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)
 
 
Malwarebytes Anti-Rootkit BETA 1.10.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2018.03.11.05
  rootkit: v2018.03.08.03
 
Windows 10 x64 NTFS
Internet Explorer 11.248.16299.0
Bob :: DESKTOP-NAE5VQN [administrator]
 
3/11/2018 10:48:36 AM
mbar-log-2018-03-11 (10-48-36).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 218625
Time elapsed: 16 minute(s), 44 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
 
 
Malwarebytes Anti-Rootkit BETA 1.10.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.248.16299.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.592000 GHz
Memory total: 8506474496, free: 4291489792
 
Downloaded database version: v2018.03.11.05
Downloaded database version: v2018.03.08.03
Downloaded database version: v2018.01.20.01
Initializing...
=======================================
Driver version: 4.3.0.15
------------ Kernel report ------------
     03/11/2018 10:48:30
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\cng.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\WppRecorder.sys
\SystemRoot\system32\drivers\SleepStudyHelper.sys
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\tpm.sys
\SystemRoot\System32\drivers\intelpep.sys
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\iaStorA.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\System32\drivers\WRkrn.sys
\SystemRoot\System32\drivers\NETIO.SYS
\SystemRoot\System32\drivers\NDIS.SYS
\SystemRoot\System32\drivers\TDI.SYS
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\system32\DRIVERS\hpdskflt.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volume.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\system32\drivers\iorate.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\vmbkmclr.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\??\C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS
\??\C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\drivers\bam.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\drivers\tap0901.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_9c1fb8f4db31c348\CompositeBus.sys
\SystemRoot\System32\drivers\usb3Hub.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\System32\drivers\CAD.sys
\SystemRoot\System32\DriverStore\FileRepository\ki125121.inf_amd64_26ca8ba649abc040\igdkmd64.sys
\SystemRoot\System32\drivers\dptf_cpu.sys
\SystemRoot\System32\drivers\USBXHCI.SYS
\SystemRoot\system32\drivers\ucx01000.sys
\SystemRoot\System32\drivers\iaLPSS2i_I2C.sys
\SystemRoot\system32\drivers\SpbCx.sys
\SystemRoot\System32\drivers\TeeDriverW8x64.sys
\SystemRoot\System32\DriverStore\FileRepository\nvhm.inf_amd64_c8a41364c1b3daa8\nvlddmkm.sys
\SystemRoot\system32\DRIVERS\Netwtw04.sys
\SystemRoot\system32\DRIVERS\wdiwifi.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\System32\drivers\rt640x64.sys
\SystemRoot\system32\DRIVERS\RtsPer.sys
\SystemRoot\System32\drivers\CmBatt.sys
\SystemRoot\System32\drivers\BATTC.SYS
\SystemRoot\System32\drivers\i8042prt.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\msgpiowin32.sys
\SystemRoot\System32\drivers\mshidkmdf.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\VirtualButtons.sys
\SystemRoot\System32\drivers\dptf_acpi.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\Smb_driver_Intel.sys
\SystemRoot\System32\drivers\iaLPSS2i_GPIO2.sys
\SystemRoot\System32\Drivers\msgpioclx.sys
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\acpipagr.sys
\SystemRoot\System32\drivers\WirelessButtonDriver64.sys
\SystemRoot\system32\DRIVERS\Accelerometer.sys
\SystemRoot\System32\drivers\UEFI.sys
\SystemRoot\system32\drivers\nvvad64v.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\System32\drivers\nvvhci.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\system32\DRIVERS\serscan.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\system32\drivers\LGBusEnum.sys
\SystemRoot\system32\drivers\LGJoyXlCore.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\system32\DRIVERS\clwvd.sys
\SystemRoot\System32\drivers\kbdhid.sys
\SystemRoot\System32\drivers\UsbHub3.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\drivers\hidi2c.sys
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\win32kbase.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_iaStorA.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\system32\DRIVERS\esif_lf.sys
\SystemRoot\System32\drivers\WUDFRd.sys
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\wcifs.sys
\SystemRoot\system32\drivers\cldflt.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\System32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\ndisuio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\??\C:\Program Files\Logitech Gaming Software\Drivers\LgCoreTemp\lgcoretemp.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\System32\drivers\rassstp.sys
\SystemRoot\System32\DRIVERS\NDProxy.sys
\SystemRoot\System32\drivers\AgileVpn.sys
\SystemRoot\System32\drivers\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ibtusb.sys
\SystemRoot\System32\drivers\BTHUSB.sys
\SystemRoot\System32\drivers\bthport.sys
\SystemRoot\System32\drivers\raspptp.sys
\SystemRoot\System32\DRIVERS\raspppoe.sys
\SystemRoot\System32\DRIVERS\ndistapi.sys
\SystemRoot\System32\drivers\ndiswan.sys
\??\C:\Windows\system32\DRIVERS\wrUrlFlt.sys
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\drivers\tunnel.sys
\SystemRoot\System32\drivers\asyncmac.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\drivers\vwifimp.sys
\SystemRoot\System32\Drivers\mbamswissarmy.sys
\SystemRoot\System32\Drivers\MbamChameleon.sys
\??\C:\WINDOWS\system32\drivers\mbae64.sys
\SystemRoot\system32\DRIVERS\mbam.sys
\SystemRoot\system32\DRIVERS\farflt.sys
\SystemRoot\system32\DRIVERS\mwac.sys
\??\C:\WINDOWS\system32\drivers\1252FFAC.sys
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2018.03.11.05
  rootkit: v2018.03.08.03
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffe5809688e060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffe580968909d0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe5809688e060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffe580945dab10, DeviceName: Unknown, DriverName: \Driver\hpdskflt\
DevicePointer: 0xffffe5809210e160, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xffffe5809208d380, DeviceName: \Device\00000041\, DriverName: \Driver\iaStorA\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: A50E1C7D
 
GPT Protective MBR Partition information:
 
    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 4294967295
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
GPT Partition information:
 
    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 3051119426
    GPT Header CurrentLba = 1 BackupLba 1953525167
    GPT Header FirstUsableLba 34  LastUsableLba 1953525134
    GPT Header Guid 710cc55a-fa43-4ae3-8020-39fb76597949
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128
 
    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 3051119426
    Backup GPT header CurrentLba = 1953525167 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 1953525134
    Backup GPT header Guid 710cc55a-fa43-4ae3-8020-39fb76597949
    Backup GPT header Contains 128 partition entries starting at LBA 1953525135
    Backup GPT header Partition entry size = 128
 
    Partition 0 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID 182e0b98-d5fe-45e2-9196-601d35f289d7
    FirstLBA 2048  Last LBA 534527
    Attributes 0
    Partition Name                 EFI system partition
 
    GPT Partition 0 is bootable
    Partition 1 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID 648e88db-80e6-45bc-8294-c65469d3dcd
    FirstLBA 534528  Last LBA 796671
    Attributes 0
    Partition Name         Microsoft reserved partition
 
    Partition 2 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID 243625c0-c1db-412f-8445-2d26d999e3f4
    FirstLBA 796672  Last LBA 1924662312
    Attributes 0
    Partition Name                 Basic data partition
 
    Partition 3 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 3fd0fd97-2ee1-47d2-8b2-80759d7e45b8
    FirstLBA 1924663296  Last LBA 1926592511
    Attributes 1
    Partition Name                                     
 
    Partition 4 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 731c1292-15af-4306-975b-192e339fc32
    FirstLBA 1926592512  Last LBA 1953517567
    Attributes 1
    Partition Name                 Basic data partition
 
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Done!
File "C:\Windows\System32\KERNELBASE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\apphelp.dll" is sparse (flags = 32768)
File "C:\Windows\System32\user32.dll" is sparse (flags = 32768)
File "C:\Windows\System32\GDI32FULL.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\MSVCP_WIN.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\ucrtbase.dll" is sparse (flags = 32768)
File "C:\Windows\System32\advapi32.dll" is sparse (flags = 32768)
File "C:\Windows\System32\msvcrt.dll" is sparse (flags = 32768)
File "C:\Windows\System32\rpcrt4.dll" is sparse (flags = 32768)
File "C:\Windows\System32\sspicli.dll" is sparse (flags = 32768)
File "C:\Windows\System32\BCRYPTPRIMITIVES.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\shell32.dll" is sparse (flags = 32768)
File "C:\Windows\System32\WINDOWS.STORAGE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\ole32.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wintrust.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wininet.dll" is sparse (flags = 32768)
File "C:\Windows\System32\comdlg32.dll" is sparse (flags = 32768)
File "C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.248_none_d0271d135f36f548\comctl32.dll" is sparse (flags = 32768)
File "C:\Windows\System32\winspool.drv" is sparse (flags = 32768)
File "C:\Windows\System32\bcrypt.dll" is sparse (flags = 32768)
File "C:\Windows\System32\iertutil.dll" is sparse (flags = 32768)
File "C:\Windows\System32\winhttp.dll" is sparse (flags = 32768)
File "C:\Windows\System32\urlmon.dll" is sparse (flags = 32768)
File "C:\Windows\System32\msIso.dll" is sparse (flags = 32768)
File "C:\Windows\System32\dnsapi.dll" is sparse (flags = 32768)
File "C:\Windows\System32\msctf.dll" is sparse (flags = 32768)
File "C:\Windows\System32\cldapi.dll" is sparse (flags = 32768)
File "C:\Windows\System32\aepic.dll" is sparse (flags = 32768)
File "C:\Windows\System32\TEXTINPUTFRAMEWORK.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\COREMESSAGING.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\twinapi.dll" is sparse (flags = 32768)
File "C:\Windows\System32\TWINAPI.APPCORE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\WINDOWS.STATEREPOSITORYPS.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\mssprxy.dll" is sparse (flags = 32768)
File "C:\Windows\System32\ntshrui.dll" is sparse (flags = 32768)
File "C:\Windows\System32\services.exe" is sparse (flags = 32768)
File "C:\Windows\System32\FONTDRVHOST.EXE" is sparse (flags = 32768)
File "C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.248_none_8e66fbc1026df8ab\GdiPlus.dll" is sparse (flags = 32768)
File "C:\Windows\System32\nlaapi.dll" is sparse (flags = 32768)
File "C:\Windows\System32\webio.dll" is sparse (flags = 32768)
File "C:\Windows\System32\spoolsv.exe" is sparse (flags = 32768)
File "C:\Windows\System32\setupapi.dll" is sparse (flags = 32768)
File "C:\Windows\System32\msxml3.dll" is sparse (flags = 32768)
File "C:\Windows\System32\SECURITYHEALTHSERVICE.EXE" is sparse (flags = 32768)
File "C:\Windows\System32\AcSpecfc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\dxgi.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wbem\WmiPrvSE.exe" is sparse (flags = 32768)
File "C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll" is sparse (flags = 32768)
File "C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\7a53e85a72080284c5b5cd703dd282cb\MSCORLIB.NI.DLL" is sparse (flags = 32768)
File "C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System\dd89797400d103abfcfdd7e6c1829dd1\System.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Serv759bfb78#\02e82312466db461bbcee5eaaa859429\System.ServiceProcess.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\95adebdc7528e7a8e4ae9685b1600f38\System.Core.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\09559970909d096bffb1f8eb605cddfb\System.Configuration.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\f2a690c7f588336efbc341feb9c9822b\System.Xml.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Management\86e7f970990faeef3b43b9e8f78222c2\System.Management.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel\9f581d4f9a23ed029b2f448ad019f156\System.ServiceModel.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Servd1dec626#\467b677caf704af4edc117e4e717ba8c\System.ServiceModel.Internals.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\SMDiagnostics\d67e57958f1c1b935df0426f959ed92b\SMDiagnostics.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runteb92aa12#\a6af07eb12ad728d7433ba41209a786d\System.Runtime.Serialization.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.IdentityModel\f8025f152ecd6f7b046c136849bf717d\System.IdentityModel.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data\ab96d3e2a54bf99e8e108c02ab2f0d05\System.Data.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Confe64a9051#\ae463c8f9567c79be370b9aff56aa2e3\System.Configuration.Install.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\ba23d79855fdf2077add750094bcd0f9\System.Drawing.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\7071684e37550c616cba4f2c995a6b01\System.Windows.Forms.ni.dll" is sparse (flags = 32768)
File "C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Numerics\abbb4d6643c6ee09c0d53aa8b43ab92c\System.Numerics.ni.dll" is sparse (flags = 32768)
File "C:\Windows\System32\SEARCHINDEXER.EXE" is sparse (flags = 32768)
File "C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PRESENTATIONFONTCACHE.EXE" is sparse (flags = 32768)
File "C:\Windows\System32\winlogon.exe" is sparse (flags = 32768)
File "C:\Windows\System32\FIREWALLAPI.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\FWPOLICYIOMGR.DLL" is sparse (flags = 32768)
File "C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.248_none_5d7c08dba7db7edd\comctl32.dll" is sparse (flags = 32768)
File "C:\Windows\explorer.exe" is sparse (flags = 32768)
File "C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe" is sparse (flags = 32768)
File "C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe" is sparse (flags = 32768)
File "C:\Windows\System32\AcLayers.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wmp.dll" is sparse (flags = 32768)
File "C:\Windows\System32\mfplat.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wdmaud.drv" is sparse (flags = 32768)
File "C:\Windows\System32\AudioSes.dll" is sparse (flags = 32768)
File "C:\Windows\System32\d3d11.dll" is sparse (flags = 32768)
File "C:\Windows\System32\EXPLORERFRAME.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\AcGenral.dll" is sparse (flags = 32768)
File "C:\Windows\System32\msxml6.dll" is sparse (flags = 32768)
File "C:\Windows\System32\edputil.dll" is sparse (flags = 32768)
File "C:\Windows\System32\davclnt.dll" is sparse (flags = 32768)
File "C:\Windows\System32\POLICYMANAGER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\STRUCTUREDQUERY.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\SMARTSCREEN.EXE" is sparse (flags = 32768)
File "C:\Windows\System32\SEARCHPROTOCOLHOST.EXE" is sparse (flags = 32768)
File "C:\Windows\System32\audiodg.exe" is sparse (flags = 32768)
File "C:\Windows\System32\SEARCHFILTERHOST.EXE" is sparse (flags = 32768)
File "C:\Windows\System32\msv1_0.dll" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\bam.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\acpi.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\afd.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\sdstor.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\BASICRENDER.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\wcifs.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\srv2.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\bthport.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\cng.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\clfs.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\cldflt.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\dxgkrnl.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\tcpip.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\fltMgr.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\FSDEPENDS.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\fvevol.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\wanarp.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\mrxsmb.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\http.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\ndproxy.sys" is sparse (flags = 32768)
File "C:\Windows\servicing\TRUSTEDINSTALLER.EXE" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\msiscsi.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\ksecdd.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\storahci.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\luafv.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\mskssrv.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\mrxsmb20.sys" is sparse (flags = 32768)
File "C:\Windows\System32\VSSVC.exe" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\nwifi.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\netbios.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\netvsc.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\ndis.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\netbt.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\partmgr.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\pci.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\raspptp.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\rdbss.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\sdbus.sys" is sparse (flags = 32768)
File "C:\Windows\System32\Spectrum.exe" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\SPACEPORT.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\sppsvc.exe" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\srvnet.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\stornvme.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\storufs.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\UcmCx.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\URSCX01000.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\USBXHCI.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\USBHUB3.SYS" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\vhdmp.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\vmbus.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\vwifimp.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\volmgr.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\volsnap.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\WdiWiFi.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\wfplwfs.sys" is sparse (flags = 32768)
File "C:\Windows\System32\drivers\winnat.sys" is sparse (flags = 32768)
File "C:\Windows\System32\WINDOWS.STATEREPOSITORY.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\AUDIOENDPOINTBUILDER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\APPXDEPLOYMENTSERVER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\NATURALAUTH.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\appinfo.dll" is sparse (flags = 32768)
File "C:\Windows\System32\audiosrv.dll" is sparse (flags = 32768)
File "C:\Windows\System32\DEVICESETUPMANAGER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\umpo.dll" is sparse (flags = 32768)
File "C:\Windows\System32\ListSvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\bisrv.dll" is sparse (flags = 32768)
File "C:\Windows\System32\pnrpsvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\CAPABILITYACCESSMANAGER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\ClipSVC.dll" is sparse (flags = 32768)
File "C:\Windows\System32\TETHERINGSERVICE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\dusmsvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\DIAGTRACK.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\dnsrslvr.dll" is sparse (flags = 32768)
File "C:\Windows\System32\ENTERPRISEAPPMGMTSVC.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\FntCache.dll" is sparse (flags = 32768)
File "C:\Windows\System32\FRAMESERVER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\INSTALLSERVICE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\ipnathlp.dll" is sparse (flags = 32768)
File "C:\Windows\System32\lsm.dll" is sparse (flags = 32768)
File "C:\Windows\System32\MPSSVC.dll" is sparse (flags = 32768)
File "C:\Windows\System32\nlasvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\netlogon.dll" is sparse (flags = 32768)
File "C:\Windows\System32\NETSETUPSVC.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\APHOSTSERVICE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\pcasvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\p2psvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\PHONESERVICE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\PIMINDEXMAINTENANCE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\PUSHTOINSTALL.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\rasauto.dll" is sparse (flags = 32768)
File "C:\Windows\System32\rasmans.dll" is sparse (flags = 32768)
File "C:\Windows\System32\RDXSERVICE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\schedsvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\SCardSvr.dll" is sparse (flags = 32768)
File "C:\Windows\System32\SEMgrSvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\SENSORSERVICE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\SMSROUTERSVC.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\StorSvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\sysmain.dll" is sparse (flags = 32768)
File "C:\Windows\System32\TOKENBROKER.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\Unistore.dll" is sparse (flags = 32768)
File "C:\Windows\System32\USERDATASERVICE.DLL" is sparse (flags = 32768)
File "C:\Windows\System32\usermgr.dll" is sparse (flags = 32768)
File "C:\Windows\System32\usocore.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wbiosrvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wwansvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wlansvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wcncsvc.dll" is sparse (flags = 32768)
File "C:\Windows\System32\WebClnt.dll" is sparse (flags = 32768)
File "C:\Windows\System32\wuaueng.dll" is sparse (flags = 32768)
File "C:\Windows\System32\ie4uinit.exe" is sparse (flags = 32768)
File "C:\Users\Bob\AppData\Local\Comms\UnistoreDB\store.vol" is sparse (flags = 32768)
File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 
 
Rkill 2.9.1 by Lawrence Abrams (Grinler)
Copyright 2008-2018 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 03/11/2018 11:11:24 AM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Bob\AppData\Local\Temp\ocrB91B.tmp\bin\rubyw.exe (PID: 16616) [UP-HEUR]
 * C:\Users\Bob\AppData\Local\Temp\ocrF98F.tmp\bin\rubyw.exe (PID: 12044) [UP-HEUR]
 
2 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 03/11/2018 11:13:16 AM
Execution time: 0 hours(s), 1 minute(s), and 52 seconds(s)


#4 Broni

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Posted 11 March 2018 - 02:48 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program

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#5 rpm4178

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Posted 11 March 2018 - 05:33 PM

Getting user folders.

 
Stopping running processes.
 
Emptying Temp folders.
 
 
User: All Users
 
User: Bob
->Temp folder emptied: 10551156 bytes
->Temporary Internet Files folder emptied: 1037295 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 426934206 bytes
->Flash cache emptied: 566 bytes
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Default.migrated
 
User: Public
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 23534632 bytes
%systemroot%\System32 .tmp files removed: 870596488 bytes
%systemroot%\System32 (64bit) .tmp files removed: 1079568808 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 2617048 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 719 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 3308634 bytes
Process complete!
 
Total Files Cleaned = 2,306.00 mb
 
 
 
# AdwCleaner 7.0.8.0 - Logfile created on Sun Mar 11 20:39:34 2018
# Updated on 2018/08/02 by Malwarebytes 
# Database: 2018-03-08.1
# Running on Windows 10 Home (X64)
# Mode: scan
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries.
 
*************************
 
C:/AdwCleaner/AdwCleaner[C0].txt - [1193 B] - [2016/10/31 4:51:51]
C:/AdwCleaner/AdwCleaner[S0].txt - [1293 B] - [2016/10/31 4:51:23]
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt ##########
 
 
 
The Sophos tool ran without detecting any threats.  I couldn't find a log file.


#6 Broni

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Posted 11 March 2018 - 06:03 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.

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#7 rpm4178

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Posted 11 March 2018 - 11:07 PM

The Malwarebytes scans and Sophos didn't turn up any malware so I guess the issues that i am having with Chrome are caused by some other issue, but it is good to know that there aren't any viruses or rootkits lurking in my system.  I've had this laptop for a a fewhis was definitely a good exercise to go through.

 

Unfortunately, Secunia PSI is no longer available.  Their website now points to flexera.com so they may have gotten acquired.

 

I'll definitely review those malware avoidance materials on Bleeping Computer.



#8 Broni

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Posted 12 March 2018 - 05:46 PM

Reset Chrome...
Click on "Customize and control Google Chrome":
p22003758.gif
Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Restart Chrome.

If the above didn't help....

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.


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#9 rpm4178

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Posted 13 March 2018 - 10:50 AM

I did uninstall/reinstall Chrome this morning, and although I did not delete my Chrome profile, it seems to have alleviated the high CPU usage problem.  I will keep an eye on it and if the problem reoccurs, I will follow this procedure.



#10 Broni

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Posted 13 March 2018 - 12:54 PM

Good news :)


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#11 rpm4178

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Posted 13 March 2018 - 03:31 PM

Thanks very much for your assistance.  Any final tweaks like the restore points you mentioned, or am I good as is?



#12 Broni

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Posted 13 March 2018 - 03:48 PM

You should be good to go :)

 


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