HP Envy x260 m5 laptop
Windows 10 Home
Chrome Version 65.0.3325.146 (Official Build) (64-bit)
Anti=virus Webroot Anywhere ver 220.127.116.11
Occasionally my PC becomes unresponsive and unusable. When I am able to start up Task Manager, it shows that Chrome is consuming about 70% of CPU resources, Windows Explorer 25% CPU, and Task Manager 5%. These numbers vary but are in this ballpark.
In Task Manager, under Chrome, it lists 20 or more instances of Chrome when I have 3 or 4 tabs open. Usually 3 of those instances are consuming 20%+ CPU resources. If I use Task Manager to end those tasks, they immediately reappear. One of those instances sometimes intermittently displays the message “GPU 0 - 3D” off to the right of the task listing.
I also recently noticed that after I managed to shut down Chrome, there were 3 instances of a process called software_reporter_tool.exe, one of which was consuming about 20% CPU.
Also, I noted that even when I am not experiencing this Chrome related issue, Windows Explorer routinely consumes 20-25% CPU so I suspect that I have two separate issues.
I have run scans with Webroot and Malwarebytes and come up empty. SuperAntiSpyware turns up the usual Adware junk but nothing else.
Does this sound familiar to anyone out there?