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Purple smudge on monitor


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4 replies to this topic

#1 Blue_Wolf

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Posted 10 March 2018 - 09:00 AM

I just bought a new Acer monitor and set it up, but there appears to be a patch on the screen that displays a purple smudge. Pic attached.

 

Edit: not sure if the pic did attach so here's an alternative:

 

https://i.imgur.com/DNwEpJ7.jpg

 

 

White background works fine.

Black causes the smudge to appear.

Semi-noticeable on green/blue backgrounds.

Not noticeable on red or yellow backgrounds.

 

I've tried:

 

Restarting the computer (worth a try)

Wiping the screen

Reinstalling graphics driver

Running JScreenFix for 10 mins

 

 

 

Are the pixels just stuck/hot pixels?

 

Is there a chance this will fix itself if I leave the screen running for a while?

 

I googled around and didn't find anything like this. Hoping I don't have to send it back, it's otherwise a great screen.

 

Thanks for any help.


Edited by Blue_Wolf, 10 March 2018 - 09:01 AM.


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#2 mikey11

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Posted 10 March 2018 - 10:59 AM

take it back?



#3 britechguy

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Posted 10 March 2018 - 11:50 AM

I have yet to see a monitor of any type "spontaneously heal" when behavior like this appears.

 

Since it's brand new it should go right back to wherever it was purchased from for a refund or exchange.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

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#4 DavisMcCarn

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Posted 10 March 2018 - 02:35 PM

The LCD panel is actually damaged from what looks to be a bang where the magenta smudge is and you need to get it replaced!  It won't heal itself.


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#5 mightywiz

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Posted 12 March 2018 - 09:42 AM

that's an effect they will call MIRA it's where one panel will touch another layer incorrectly, usually only happens on larger monitors/tv.  but it can happen on smaller ones.   take it back and get a replacement. it can't be fixed.






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