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Can't get Windows 8.1 to install. Rolls back to 8

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#1 JazzMahn


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  • Location:Carmi, Illinois
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Posted 10 March 2018 - 05:54 AM

I have tried repeatedly to install Windows 8.1 on my HP Laptop.  Windows 8 runs perfectly but since it is no longer supported with security updates from Microsoft I know it needs to be updated.


I have done every update known to man.  I have reset the Windows Store.  Done a clean boot.  I did a complete computer reset but no help.


Is there anything else I can try to get this laptop to upgrade to 8.1.  I sure could use some help.


Thanks in advance for any and all help.

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#2 JohnC_21


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Posted 10 March 2018 - 09:00 AM

Do a clean install per Brian's Window's 10 Clean Install Guide. The steps are identical to Windows 8.1 other than you will need to create a Windows 8.1 install DVD or USB using the 8.1 Media Creation Tool


Because the computer was initially installed with 8 you will need to use the convert GPT command and not the convert MBR command.


Your 8 key is embedded in your firmware. When or if asked for a key press next without entering a key. Once online the OS will activate.


You may should download your 8.1 drivers for Wifi and Ethernet from you computer's support site and put them on a USB flash drive.


Backup any of your personal data first as this steps wipe the drive. All your programs will need to be reinstalled.

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