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Windows 10 Test Tone Issue


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#1 Marco107

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Posted 10 March 2018 - 01:57 AM

Yesterday all of a sudden, I faced the test tone error in my PC and I couldn't possibly understand what went wrong.

I tried restarting my PC and fixing up the audio jacks too, but nothing worked.

 



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#2 dc3

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Posted 10 March 2018 - 10:43 AM

There are several things which could cause this, I will suggest a few things to check and how to reset them if necessary.
 
There is a service with is associated with this, this service is Windows Audio.
 
Click/tap on the Search icon in the Taskbar and type in services.  Service will appear in the box above the search area, click/tap on this to open Services.
 
In Services scroll down to Windows Audio serviceand double click/tap it.  You will see a image similar to the one below.
 
Attached File  window audio.PNG   64.6KB   0 downloads

Under Startup type this should be set to Automatic.  If this is not click/tap on the down arrow and change the startup type to Automatic.

Under Service status this should be Running.  If this is not running click/tap on Start.

This problem could also be caused by file corruption.  To check this you need to run a sfc /scannow scan to determine if there is any file corruption.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

Click/tap on the Taskbar Search icon (magnifing glass) and type cdm.

PLrbrFc.png

You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log open the Command Prompt, copy and paste the command below, then press Enter.

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

This will place the log on your desktop.  Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

 
If these did not resolve this problem try installing a new driver in the Device Manager.
 
Press the Windows key OS4o0pO.png and the X key to open the Quick Link Menu.
 

Select Device Manager, scroll down to Sound, video and game controllers, double click/tap your audio device, then select Driver and uninstall it.  When you restart the computer a new audio driver will be installed.
 
Let us know how it goes.


Edited by dc3, 10 March 2018 - 11:13 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Marco107

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Posted 11 March 2018 - 04:07 AM

I tried all the possible ways to have it fixed. I updated my drivers but it didn't work, so I had them uninstalled and installed them again. This worked for me for 2 secs or so and then it got back to as it was :( I really cannot understand what to do! 



#4 dc3

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Posted 11 March 2018 - 09:58 AM

Please explain what the results were for each of the suggested repairs. 

 

Was the Windows Audio service running and set to automatic?

 

Did sfc /scannow  find any integrity violations?

 

I updated my drivers but it didn't work, so I had them uninstalled and installed them again.

 

I suggested that you uninstall the Display adapter in the Device Manager and then to restart the computer to have a new driver installed.  Did you do this or did you go online to find the driver and install it from there?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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