I bought a new HP Envy 13 laptop couple of weeks back. But one day I was stuck on the lock screen as keyboard and mouse stopped working. Somehow, I went to the HP startup component test. I ran all the tests one by one and when I ran the Hard drive test and it failed the short dst test, passed the optimized dst test and failed the long dst test. I talked to the HP support and they told me it was a hardware issue and the SSD needs to be replace. Its a new laptop, so I had the option to replace the whole laptop, which I opted. Now, I have the new replaced laptop having the same issue. I had the technician visit and this time I thought okay let's replace the part (my work was suffering so I needed the laptop). So, the technician tries to replace the SSD and viola! No, not really. The new SSD has the short dst issue too!! (the fudge). He was saying that it might be a software issue but I'm thinking if it is a new SSD, it should not have any windows and/ or software installed on it right? Then, how can it be a software issue? Could this be a issue with the HP component testing program on startup? or is this some other hardware issue? I tried the other hardware tests on startup, they all were ok.
I have the option to take refund now, which I am opting for, but what is the actual issue?!? I would like to keep the laptop if it did not have any issues, I really like it.
Failure ID - 94WKUJ-91D91M-MFGGQK-60UV03
It is an Intel SSD. INTEL SSDPEKKF256G7H to be precise.
Running Win 10 Home, i5 8250U, 8GB Ram, 256GB SSD
Would appreciate any help. Thanks.