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Packetloss on brand new fiberoptics connection


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#1 Vicin

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Posted 09 March 2018 - 04:26 PM

2d1trat.jpg

 

This is while I'm maxing out my download. 

 

I feel that it's a bit much for a brand new connection.

 

Some advice on what steps I should take in troubleshooting it is appreciated. Or should I just accept the fact that I will have a few % packet loss while downloading? 

 

There is more or less 0 % packet loss on the connection while not under any stress.



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#2 Orecomm

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Posted 09 March 2018 - 08:03 PM

This is possibly due to traffic shaping by your ISP. Pings would be low priority and discarded before "real" traffic with most intelligent shapers. You could also try the ping to your gateway router (if your ISP allows it to respond) to see if it's local or "out there" somewhere between you and the Google name servers. I'd look closely at the interface stats on your system and see if it is reporting any packet loss or retransmissions on "real" traffic.



#3 Vicin

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Posted 09 March 2018 - 08:04 PM

Cool, I'll start in that end and post an update here if I require further assistance. Thank you :)



#4 Sneakycyber

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Posted 10 March 2018 - 05:01 PM

If your maxing out your bandwidth you will drop packets. You can only fit so much in the Pipe, if you try and shove a 6" ball in a 3" in pipe you will loose some of the 6" ball. Also remember even with Fiber optic your speed/bandwidth is limited by the slowest link in the connection


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#5 Vicin

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Posted 10 March 2018 - 05:04 PM

Yes, I realize I'll get some packet loss while maxing it out but by googling I couldn't figure out if 4 % was good or bad considering the situation.



#6 Sneakycyber

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Posted 10 March 2018 - 05:07 PM

Your dropping packets while pinging a Google Server. This can be affected by anything between you and the Google server replying to your ping including the load on the server your pinging. Try running a ping against your default gateway and see if your packet loss stops. 


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#7 Vicin

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Posted 10 March 2018 - 05:10 PM

I have 0 % packet loss over the course of an hour while pinging google so there's no issues except for while my connection is under stress. 

 

I'm mostly interested in if 4 % is high, normal or low packet loss while putting stress on the network. The connection was installed about 10 days ago, just making sure there's not anything wrong with it.



#8 Sneakycyber

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Posted 10 March 2018 - 05:55 PM

The percentage is subjective, if its not causing you any problems then no its not high. If your not dropping packets when your not maxing it out, there is no issue. 


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#9 Vicin

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Posted 10 March 2018 - 06:58 PM

Thank you all for the answers :) I'm trying to get better at networking and you've been a ton of help!



#10 Sneakycyber

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Posted 10 March 2018 - 08:17 PM

Your Welcome!


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