The instructions and procedures provided are always thought to be the most appropriate to the user problem based on the information provided by the user and expressed in the logs.
Let me tell you that from my own experience and other Security and Malware Removal Experts opinions "PC Booster/Tune Up/Optimizers" programs are part of the worst kind of programs you can install on a system. When it comes to messing up your system (Windows), these are as worst as malware. They are completely worthless and useless to use. The worst is that they'll often take action on your system without you knowing, nor authorizing it, which could lead to your system being altered in a way you don't want it to be or even worst, a "broke" system. Every feature they provide, you can either do it natively under Windows, do it via another standalone executable (which is way easier and safer to use) or they aren't providing something you need. Here's a few examples:
- Cleaning temporary files: TFC (standalone executable), CCleaner (installed), Cleanmgr.exe (built-in);
- Managing start-up entries: Autoruns (standalone executable), CCleaner (installed), Task Manager and Registry Editor (built-in);
- Driver Updater: Not needed, all you need is to go on your manufacturer website so you'll be sure to get the right, official, working drivers for your computer or hardware;
- Registry Cleaner: Completely useless and also dangerous;
- Disk Defragging: Disk Defrag (built-in), O&O Disk Defrag (installed), Defraggler (installed);
- Powerful uninstaller: Not needed, only needed when you have to make sure a program is completely uninstalled. Revo Uninstaller and GeekUninstaller are two good alternatives;
- "Enhanced" Task Manager: ProcExp from Sysinternals Suite (standalone executable), Process Hacker (portable or installed);
- "Active security": Any Antivirus and Antimalware can beat that, easily. These programs aren't made to replace Antivirus or Antimalware products and shouldn't be seen as such;
- Repair bad sectors on a hard drive: Simple chkdsk /r command under Windows (built-in);
Having such programs (PC Booster/Optimizers) installing on your system will just bloat it down and you have more chances to have issues by using them than without. These products are advertised as a program that can solve all your issues, remove every malware, speed up your computer performance over 100%, etc. The truth is that there's not a single program that can do that. First of all, these programs aren't made to remove virus and malware, leave this in the hands of Antivirus and Antimalware, period. Secondly, there's so many kind of issues under Windows that there's not a single program that can address them all. If you think that BSOD (Blue Screen of Death) issues can be solved by opening a program and clicking on a "Fix" button, then I'm sorry to tell you but, you're wrong. Also, you cannot boost the performance of a hardware over it's hardware capabilities. Of course you can overclock some components, like your CPU, RAM and GPU, but these aren't done via these programs, but via your BIOS interface. I could recommend you a program for every feature these programs advertise, and also tell you exactly in detail why most of them are completely useless, such as Registry cleaner (dangerous to use), and driver updater (dangerous to use, and also completely useless, it'll not improve your system performance). In the end, buying such programs is the exact same as being scammed (because this is what it is, a pure scam) and using one of these programs will result you in having a system less performant than prior to using it.
Relevant articles if you want to read more about PC Boosters/Optimizers and why they are useless:
Since I am here to help you, I think it's my duty to inform you based on real facts so you can take your own conclusions and make your decisions.
1. AdwCleaner automatically deleted one very important software which makes my computer clean and even offers me feature based on functionality how to reduce (re)boot time. It cleans more cookies/cache than CCleaner can recognize and optimizes pc future to make it faster and in better ''shape''. This software is called Advanced SystemCare. How is possible that AdwCleaner automatically deleted such important and quality software?
As you may or may not know AdwCleaner belongs to Malwarebytes company. IObit have been accused in the past from using shady techniques in order to promote and enhance their products, one of which was to steal Malwarebytes' definition database to include it in their "Antimalware", IObit Malware Fighter. On top of that, their main product, Advanced SystemCare, goes into the "PC Booster" category of program, which are useless programs since there's no proofs or facts that these actually boost the performance of a system. In fact, these programs have a tendency to cause a variety of issues under Windows, that can be solved by uninstalling the software, ironic isn't it? Most of their features can be replaced by using other programs, often, utilities that requires no installation or that are already "built-in" inside Windows.
Below are articles that relates the Malwarebytes VS IObit episode and also why IObit failed as a company and within it's products.
There's nothing wrong with continuing to use Advanced System Care or any other software classified as PUP (Potentially Unwanted Programs) as long as you find it useful/want it on your PC. However, I strongly suggest you to uninstall every IObit program you have installed on your system before we continue. You are free to reinstall them after I'm done assisting you if you wish to ignore my warning above.
2. You asked me if I uninstalled Driver Booster. Before doing that and before answering your question, I need to ask you: Why is Driver Booster needed to be deleted? It is high quality software for automated recognition of outdated drivers. It downloads and updates drivers automatically. This reduces a lot of manual work. I consider this software as high quality one so I don't understand why I would need to uninstall it?
The answer to this question is already stated above.
3. Regarding EEK software: You said after scan is completed and everything ticked, I should use Quarantine Selected button and I did so. Therefore, as you instructed, I did NOT click on Delete button but why giving priority to Quarantine instead of Delete? According to my understanding those nasty findings should be deleted, not only quarantined. When do i delete them (note: button ''Delete'' and NOT button ''Clean All'' which is also located in Logs menu) from Quarantine?
First, thank you for the translations of the log. The EEK log shows that your system is infected with a Rootkit which is a very nasty infection and sometimes difficult to remove. Essentially a rootkit is a clandestine computer program designed to provide continued privileged access to a computer while actively hiding its presence. RogueKiller did not detected it, for instance. A rootkit allows someone to maintain command and control over a computer without the computer user/owner knowing about it. Once a rootkit has been installed, the controller of the rootkit has the ability to remotely execute files and change system configurations on the host machine. A rootkit on an infected computer can also access log files and spy on the legitimate computer owner’s usage.
If I had asked you to delete all the threats that EEK found, I would not be able to see them in the log anymore and would not know what infection is present on the system. Also, be aware that if a threat is quarantined it cannot cause damages to the system anymore. Although it is present, is confined to quarantine and can't do any harm.
Removing malware is not that simple and requires the accurate procedures, otherwise we can make things worse rather then solve the problem. We will correctly remove all threats from your computer.
That being said, let's continue.
Please boot the computer in Normal mode, and proceed with the following instructions.
Download Malwarebytes Anti-Rootkit BETA and save it to your computer Desktop.
- Right-click on the icon and select Run as administrator to start the extraction of the program;
- Click Yes to accept the security warning that may appear;
- Click OK to extract it to your Desktop (MBAR will be launched shortly after the extraction);
- Click on Next, and then on the Update button to let it update its database. Once the database has been successfully updated, click on Next;
- Make sure all the checkboxes are checked, then click on the Scan button, and let it completes its scan (this can take a while);
- Once the scan is done, if threats are found, make sure that every item is checked, and click on the Cleanup button (a reboot might be required);
- After that (and the reboot, if one was required), go back in the mbar folder and look for a text file called mbar-log-TODAY'S-DATE.txt (where TODAY'S-DATE is the scan date);
Please attach that log in your next reply for my review and wait for further instructions.