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Hijackthis Please review and advise


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6 replies to this topic

#1 turbousa999

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Posted 08 March 2018 - 06:56 PM

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 6:19:46 PM, on 3/8/2018
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.16299.0192)
 
 
Boot mode: Normal
 
Running processes:
C:\WINDOWS\system32\sihost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\taskhostw.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\SettingSyncHost.exe
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Program Files\Windows Defender\MSASCuiL.exe
C:\Users\Win7 User\AppData\Local\Microsoft\OneDrive\OneDrive.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Google\Drive\googledrivesync.exe
C:\Program Files\Google\Drive\googledrivesync.exe
C:\Windows\System32\SystemSettingsBroker.exe
C:\Windows\System32\RuntimeBroker.exe
C:\WINDOWS\system32\ApplicationFrameHost.exe
C:\WINDOWS\system32\backgroundTaskHost.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\System32\smartscreen.exe
C:\Users\Win7 User\Downloads\HijackThis.exe
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1807.264.0_x86__kzf8qxf38zg5c\SkypeHost.exe
C:\WINDOWS\system32\backgroundTaskHost.exe
C:\Windows\System32\RuntimeBroker.exe
 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O4 - HKLM\..\Run: [SecurityHealth] %ProgramFiles%\Windows Defender\MSASCuiL.exe
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvLaunch.exe" /gui
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Win7 User\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner.exe" /MONITOR
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\System32\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\System32\tbauth.dll
O23 - Service: aswbIDSAgent - AVAST Software - C:\Program Files\AVAST Software\Avast\aswidsagent.exe
O23 - Service: Avast Antivirus (avast! Antivirus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: ClientAnalyticsService - McAfee, Inc. - C:\Program Files\Common Files\McAfee\ClientAnalytics\Legacy\McClientAnalytics.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee LLC - C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
O23 - Service: McAfee Service Controller (mfemms) - McAfee LLC - C:\Program Files\Common Files\McAfee\SystemCore\mfemms.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee LLC - C:\WINDOWS\system32\mfevtps.exe
 
--
End of file - 4366 bytes
 


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#2 nasdaq

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Posted 09 March 2018 - 08:36 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


:step1:
Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

:step2:
Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

:step3:
Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs for my review.

Let me know what problems persists.
==============================

p.s.
HijackThis is no longer supported.
I suggest your remove via the Control panel > Programs > Programs and Features.
Use the Farbar Recovery Scan Tool from now on to report problems.
<<<>>>

#3 turbousa999

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Posted 09 March 2018 - 12:12 PM

Attached

Attached Files



#4 nasdaq

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Posted 10 March 2018 - 07:50 AM


Hi,

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:


CHR Extension: (Pushbullet) - C:\Users\Win7 User\AppData\Local\Google\Chrome\User Data\Default\Extensions\chlffgpmiacpedhhbkiomidkjlcfhogd [2018-02-25]
CHR Extension: (Avast SafePrice) - C:\Users\Win7 User\AppData\Local\Google\Chrome\User Data\Default\Extensions\eofcbnmajmjmplflapaojjnihcjkigck [2018-03-08]
CHR Extension: (GoToMeeting Pro Screensharing) - C:\Users\Win7 User\AppData\Local\Google\Chrome\User Data\Default\Extensions\gcgikpombjkodabhbdalkcdhmllafipp [2018-02-25]
CHR HKLM\...\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck] - hxxps://clients2.google.com/service/update2/crx
AlternateDataStreams: C:\Users\Win7 User\OneDrive:${3D0CE612-FDEE-43f7-8ACA-957BEC0CCBA0}.SyncRootIdentity [108]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Please let me know if all is well.

#5 turbousa999

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Posted 10 March 2018 - 01:13 PM

Fixlog attached. What's next?

Attached Files



#6 nasdaq

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Posted 10 March 2018 - 01:37 PM

Hi,

Let me know what is wrong this this computer.

#7 nasdaq

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Posted 16 March 2018 - 07:39 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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