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I'm New And Need Help With Some Spyware...


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#1 jrssaleen

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Posted 03 October 2006 - 01:48 AM

So i don't really know much about computers. Just the real basics. Basically i have all these pop-ups and things. Some stuff that pops up on my toolbar says that i have been or will be infected with spyware and should purchase some antispyware immediately.then i have downladed some free spyware scans. they say that there are multiple items that have been detected. i really don't know what to do.i wouldn't mind rebooting my computer if it comes down to that because i dont really have anything that important on it.i dont download music or anything.i mostly come on to surf the web here and there and to do homework.also if i have to reboot what exactly will be wiped out? please help guys! thanks in advance

(Moderator edit: post moved to more appropriate forum. jgweed)

Edited by jgweed, 03 October 2006 - 02:59 AM.


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#2 Enthusiast

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Posted 03 October 2006 - 05:56 AM

I assume you mean Reload the op system, not reboot.
Reboot means to just shutdown and then restart the computer.

If you want to restore the computer's software to exactly how it was when the computer was new and you have a Microsoft Windows XP installation cd (not a restore cd provided by the computer manufacturer), you can format the hard drive and do a fresh installation of Windows XP.

You will find complete instructions to do this here:
How to perform a Clean Install Windows XP
http://www.michaelstevenstech.com/cleanxpinstall.html


If you have a Manufacturer's Restore CD, and not a Windows installation cd you can use it to restore the computer's software to exactly how it was when brand new.
To do that follow the instructions in your owner's manual or if you do not have one you can look it up at the manufacturer's support website.

If you want help to just remove the malware infection your computer has, follow these directions:

Run The Windows OneCare Free Scan (on-line scan)
To run the Windows One Care Free Scan
Go to Windows Live Onecare Free Scan site using Internet Explorer.
It will say "Get a free PC safety scan"
http://safety.live.com/site/en-us/default.htm

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" on the right side.

Allow it to download an Active X component.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.

After completing the Windows OneCare Free Scan run both Adaware and Spybot Search and Destroy from safe mode (to enter safe mode start tapping the F8 key as soon as the computer starts to boot and before the Windows screen comes on), updating each program’s malware definitions before you scan and allowing both to fix what they find.

If you do not already have these freeware aps installed on your computer, you can get them at the following sites:

*AdAware SE: http://www.majorgeeks.com/download506.html

*Spybot S&D: http://www.safer-networking.org/en/index.html

Following that that I suggest you post a “HijackThis” log for expert assistance with your malware infection.

Read the pinned post in our “HijackThis” forum,
here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions explicitly.

Following instructions create a HJT log, and POST THE HJT LOG YOU CREATED IN OUR HJT FORUM – not in this forum,
at this link.
http://www.bleepingcomputer.com/forums/posthjtlog.html
Include the specs for your computer (ie, processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing.)

Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in the correct folder for them may be fine while in another may be malware hiding.


A member of our expert HJT Team will analyze your log, make recommendations and offer assistance, walking you through the complete repair process.

It may take a period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Please be patient as this team is manned by volunteers. They will help you in order received as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum thread you created until you get a response from a member of our HJT expert team, and do not make any changes to your system (changes, including any attempted repairs, will make your computer to be different than displayed in the log you posted and therefore make your log inaccurate).

The first criteria the HJT Team has when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having had 1 reply.
A team member, looking for a new log that requires help might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, post your HJT Log in our HJT Forum (not here in this forum) and wait for a response from a HJT team member.

After you post your log, please do not make any changes to your computer. Discontinue trying to delete anything with any program as changes will make your HJT log obsolete and waste valuable time spent by our HJT experts analyzing the log made innacurate by changes and therefore their plan formulated to address the problems will also be obsolete.

If after 5 days you still have gotten no response, then post a re-request and a link to your HJT log HERE.
http://www.bleepingcomputer.com/forums/topic14717.html

Make sure you post your HJT log in the HJT forum, not here, because if you post it here in this forum the response from our HJT Team will be delayed because the post will have to be moved before they see it and it will fall in line behind many others posted that same day.

Edited by Enthusiast, 03 October 2006 - 06:00 AM.





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