Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Illegal Instruction 0xc000001d


  • Please log in to reply
6 replies to this topic

#1 Pappy80

Pappy80

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:16 PM

Posted 07 March 2018 - 05:56 PM

I keep getting the following message when trying to start programs in Firefox 48.02 Windows XP Home Edition Service Pack 3,v.6419 (X86) Model P6304ABA XG922 HP Pavilion 04

 

The exception Illegal Instruction

An attempt was made to execute an illegal instruction.

(0xc000001d) occurred in the application at location 0x004111676.

Click OK to terminate program

Click on CANCEL to debug the program

 

 



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 56,386 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:16 PM

Posted 07 March 2018 - 06:12 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 Pappy80

Pappy80
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:16 PM

Posted 07 March 2018 - 09:17 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by ronho (administrator) on 07-03-2018 at 21:12:21
Running from "C:\Users\ronho\Desktop"
Microsoft Windows 10 Pro  (X64)
Model: HP Pavilion dv6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/07/2018 06:54:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: Solitaire.exe, version: 1.6.3.0, time stamp: 0x5872894f
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126
Exception code: 0xc0000008
Fault offset: 0x00000000000a3c2a
Faulting process id: 0x118
Faulting application start time: 0xSolitaire.exe0
Faulting application path: Solitaire.exe1
Faulting module path: Solitaire.exe2
Report Id: Solitaire.exe3
Faulting package full name: Solitaire.exe4
Faulting package-relative application ID: Solitaire.exe5
 
Error: (03/07/2018 10:40:01 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-5HCG5T9)
Description: Package Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI was terminated because it took too long to suspend.
 
Error: (03/07/2018 10:39:01 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-5HCG5T9)
Description: Package Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI was terminated because it took too long to suspend.
 
Error: (03/07/2018 10:35:47 AM) (Source: Perflib) (User: )
Description: rdyboost4
 
Error: (03/06/2018 10:02:12 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (03/06/2018 09:53:49 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-5HCG5T9)
Description: Package Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI was terminated because it took too long to suspend.
 
Error: (03/06/2018 09:52:18 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-5HCG5T9)
Description: Package Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI was terminated because it took too long to suspend.
 
Error: (03/06/2018 09:49:21 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-5HCG5T9)
Description: Package Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI was terminated because it took too long to suspend.
 
Error: (03/06/2018 03:33:09 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {53a6947f-1139-474c-996a-c9aaedc74617}
 
Error: (03/06/2018 02:49:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 10.0.16299.248, time stamp: 0x18ee648b
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126
Exception code: 0xc0000005
Fault offset: 0x0000000000026714
Faulting process id: 0x12f8
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5
 
 
System errors:
=============
Error: (03/07/2018 09:11:57 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (03/07/2018 09:08:29 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
 
Error: (03/07/2018 09:04:10 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {DDCFD26B-FEED-44CD-B71D-79487D2E5E5A}
 
Error: (03/07/2018 09:02:10 PM) (Source: Service Control Manager) (User: )
Description: The Diagnostic Policy Service service terminated with the following error: 
%%5 = Access is denied.
 
 
Error: (03/07/2018 09:02:10 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {DDCFD26B-FEED-44CD-B71D-79487D2E5E5A}
 
Error: (03/07/2018 09:00:10 PM) (Source: Service Control Manager) (User: )
Description: The Diagnostic Policy Service service terminated with the following error: 
%%5 = Access is denied.
 
 
Error: (03/07/2018 08:49:09 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {DDCFD26B-FEED-44CD-B71D-79487D2E5E5A}
 
Error: (03/07/2018 08:47:09 PM) (Source: Service Control Manager) (User: )
Description: The Diagnostic Policy Service service terminated with the following error: 
%%5 = Access is denied.
 
 
Error: (03/07/2018 08:47:09 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {DDCFD26B-FEED-44CD-B71D-79487D2E5E5A}
 
Error: (03/07/2018 08:45:09 PM) (Source: Service Control Manager) (User: )
Description: The Diagnostic Policy Service service terminated with the following error: 
%%5 = Access is denied.
 
 
 
Microsoft Office Sessions:
=========================
Error: (03/07/2018 06:54:37 PM) (Source: Application Error)(User: )
Description: Solitaire.exe1.6.3.05872894fntdll.dll10.0.16299.248effc9126c000000800000000000a3c2a11801d3b66e4c0d91fcC:\Program Files\WindowsApps\470AlexeiGarbuzenko.ClassicSolitaireFree_1.6.3.0_x64__gd2qghq4jdjcm\Solitaire.exeC:\WINDOWS\SYSTEM32\ntdll.dll7fde8b61-e098-48f9-97d1-26b0112cde3c470AlexeiGarbuzenko.ClassicSolitaireFree_1.6.3.0_x64__gd2qghq4jdjcmApp
 
Error: (03/07/2018 10:40:01 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-5HCG5T9)
Description: Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI
 
Error: (03/07/2018 10:39:01 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-5HCG5T9)
Description: Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI
 
Error: (03/07/2018 10:35:47 AM) (Source: Perflib)(User: )
Description: rdyboost4
 
Error: (03/06/2018 10:02:12 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (03/06/2018 09:53:49 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-5HCG5T9)
Description: Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI
 
Error: (03/06/2018 09:52:18 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-5HCG5T9)
Description: Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI
 
Error: (03/06/2018 09:49:21 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-5HCG5T9)
Description: Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI
 
Error: (03/06/2018 03:33:09 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {53a6947f-1139-474c-996a-c9aaedc74617}
 
Error: (03/06/2018 02:49:24 PM) (Source: Application Error)(User: )
Description: Explorer.EXE10.0.16299.24818ee648bntdll.dll10.0.16299.248effc9126c0000005000000000002671412f801d3b564960badc8C:\WINDOWS\Explorer.EXEC:\WINDOWS\SYSTEM32\ntdll.dll669ba5c5-f022-4a4c-afb1-995f3fcb15b2
 
 
CodeIntegrity Errors:
===================================
  Date: 2018-03-06 11:24:02.815
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume1\Program Files (x86)\Norton Security Suite\NortonData\22.7.0.76\Definitions\IPSDefs\20180305.003\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-03-06 11:24:02.815
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume1\Program Files (x86)\Norton Security Suite\NortonData\22.7.0.76\Definitions\IPSDefs\20180305.003\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-02-24 11:46:42.004
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Opera\50.0.2762.67\opera.exe) attempted to load \Device\HarddiskVolume1\Program Files (x86)\Norton Security Suite\NortonData\22.7.0.76\Definitions\IPSDefs\20180223.001\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-02-22 18:27:31.966
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Opera\50.0.2762.67\opera.exe) attempted to load \Device\HarddiskVolume1\Program Files (x86)\Norton Security Suite\NortonData\22.7.0.76\Definitions\IPSDefs\20180222.001\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-02-16 19:34:00.257
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Opera\50.0.2762.67\opera.exe) attempted to load \Device\HarddiskVolume1\Program Files (x86)\Norton Security Suite\NortonData\22.7.0.76\Definitions\IPSDefs\20180216.001\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-02-01 16:08:44.712
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Opera\50.0.2762.67\opera.exe) attempted to load \Device\HarddiskVolume1\Program Files (x86)\Norton Security Suite\NortonData\22.7.0.76\Definitions\IPSDefs\20180201.001\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-01-31 12:41:30.372
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume1\Program Files (x86)\Norton Security Suite\NortonData\22.7.0.76\Definitions\IPSDefs\20180130.001\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-01-27 12:06:00.888
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Opera\50.0.2762.67\opera.exe) attempted to load \Device\HarddiskVolume1\Program Files (x86)\Norton Security Suite\NortonData\22.7.0.76\Definitions\IPSDefs\20180127.001\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-01-24 13:21:02.789
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Opera\50.0.2762.58\opera.exe) attempted to load \Device\HarddiskVolume1\Program Files (x86)\Norton Security Suite\NortonData\22.7.0.76\Definitions\IPSDefs\20180123.001\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-01-24 13:21:02.789
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume1\Program Files (x86)\Norton Security Suite\NortonData\22.7.0.76\Definitions\IPSDefs\20180123.001\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 28 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 28.0.0.126 - Adobe Systems Incorporated)
Adobe Flash Player 28 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 28.0.0.161 - Adobe Systems Incorporated)
Any Video Recorder version 1.0.4 (HKLM-x32\...\{17D86E62-4849-49BC-83D2-FA369CEEA9D9}_is1) (Version: 1.0.4 - anvsoft, Inc.)
Avery Design & Print (HKLM-x32\...\Avery Design & Print 4.0.1) (Version: 4.0.1 - Avery Products Corporation)
Carbonite (HKLM-x32\...\{C7D98EFB-A351-4098-B474-1A5B362DB648}) (Version: 6.2.2 build 6819 (Jan-25-2017) - Carbonite)
CCleaner (HKLM\...\CCleaner) (Version: 5.40 - Piriform)
Driver Booster 5 (HKLM-x32\...\Driver Booster_is1) (Version: 5.0.3 - IObit)
FastStone Image Viewer 6.3 (HKLM-x32\...\FastStone Image Viewer) (Version: 6.3 - FastStone Soft)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 9.0.1.1049 - Foxit Software Inc.)
GnuCash 2.6.19 (HKLM-x32\...\GnuCash_is1) (Version:  - GnuCash Development Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 64.0.3282.186 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Greenshot 1.2.10.6 (HKLM\...\Greenshot_is1) (Version: 1.2.10.6 - Greenshot)
HP Officejet 6700 Basic Device Software (HKLM\...\{A1CFA587-90D4-4DE6-B200-68CC0F92252F}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet 6700 Help (HKLM-x32\...\{E1AE0CB7-1333-4728-8520-CB3F88A252B4}) (Version: 140.0.2.2 - Hewlett Packard)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Wireless Deluxe Desktop Combo (HKLM-x32\...\{B6264E4A-3233-46BB-A0D3-B2968AEF11F2}) (Version: 1.0.0.1 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IObit Malware Fighter 5 (HKLM-x32\...\IObit Malware Fighter_is1) (Version: 5.3 - IObit)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 7.3.0.13 - IObit)
KB4023057 (HKLM\...\{0C050BEE-16BE-4998-8959-2A421433DB6E}) (Version: 2.5.0.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7074.1023 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 58.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 58.0.2 (x64 en-US)) (Version: 58.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 57.0 - Mozilla)
Network Stumbler 0.4.0 (remove only) (HKLM-x32\...\Network Stumbler) (Version:  - )
Norton Security Suite (HKLM-x32\...\NGC) (Version: 22.12.0.104 - Symantec Corporation)
Nuance PDF Converter Professional 7 (HKLM\...\{FAC362BB-0C53-4736-BD09-F780330A9470}) (Version: 7.20.6175 - Nuance Communications, Inc.)
Nuance PDF Converter Professional 7 (HKLM-x32\...\{FAC362BB-0C53-4736-BD09-F780330A9470}) (Version: 7.20.6175 - Nuance Communications, Inc.)
Opera Stable 51.0.2830.40 (HKLM-x32\...\Opera 51.0.2830.40) (Version: 51.0.2830.40 - Opera Software)
paint.net (HKLM\...\{02D89175-E08F-401B-BA30-8B7512B57724}) (Version: 4.0.17 - dotPDN LLC)
PrivaZer (HKLM-x32\...\PrivaZer) (Version: 3.0.41.0 - Goversoft LLC)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.14393.31233 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.53 - Piriform)
Revo Uninstaller 2.0.3 (HKLM\...\{A28DBDA2-3CC7-4ADC-8BFE-66D7743C6C97}_is1) (Version: 2.0.3 - VS Revo Group, Ltd.)
RoboForm 8-4-7-7 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 8-4-7-7 - Siber Systems)
Scansoft PDF Professional (HKLM-x32\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version:  - ) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.31.31 - Synaptics Incorporated)
WD Quick View (HKLM-x32\...\{F4F2EF32-EAFE-4F87-B7DC-E19C9F8E76FC}) (Version: 2.4.16.16 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{515B34CA-1229-4EDA-AE7C-53CBA68B8A7A}) (Version: 2.4.16.16 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{4555885d-a64c-4234-9aac-72a8a6b5590b}) (Version: 2.4.16.16 - Western Digital Technologies, Inc.)
Who Is On My Wifi version 4.0.3 (HKLM-x32\...\{010D45A1-093D-4534-8147-4E10E80F81CC}_is1) (Version: 4.0.3 - IO3O LLC)
Windows 10 Update Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.22256 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 91%
Total physical RAM: 3999.18 MB
Available physical RAM: 347.13 MB
Total Virtual: 10618.07 MB
Available Virtual: 2387.01 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:284.56 GB) (Free:197.87 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:12.58 GB) (Free:2.57 GB) NTFS
4 Drive h: (Seagate Expansion Drive) (Fixed) (Total:931.51 GB) (Free:0.07 GB) NTFS
5 Drive i: () (Fixed) (Total:930.86 GB) (Free:0 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-5HCG5T9
 
Administrator            DefaultAccount           defaultuser0             
Guest                    ronho                    WDAGUtilityAccount       
 
 
**** End of log ****

Edited by hamluis, 08 March 2018 - 07:38 AM.


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 56,386 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:16 PM

Posted 08 March 2018 - 07:39 AM

O/S is listed as Win 10, not XP.

 

Is there an explanation?

 

Louis



#5 Pappy80

Pappy80
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:16 PM

Posted 08 March 2018 - 12:47 PM

Sorry. I ran this on my W10 computer that I was logged into. Will try to respond from XP. Thank you for catching this.



#6 Pappy80

Pappy80
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:16 PM

Posted 08 March 2018 - 04:33 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Owner (administrator) on 08-03-2018 at 16:07:01
Running from "C:\Documents and Settings\Owner\desktop"
Microsoft Windows XP Home Edition Service Pack 3, v.6419 (X86)
Model: P6304A-ABA XG922 Manufacturer: HP Pavilion 04
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
 
System errors:
=============
Error: (03/08/2018 11:26:09 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: Lbd
 
Error: (03/08/2018 11:26:07 AM) (Source: Service Control Manager) (User: )
Description: The HID Input Service service terminated with the following error: %%2 = The system cannot find the file specified.
 
Error: (03/08/2018 11:25:40 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {DCBCA92E-7DBE-4EDA-8B7B-3AAEA4DD412B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18).  This security permission can be modified using the Component Services administrative tool.
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
CDDRV_Installer (HKLM\...\{8CC990CD-87C8-475C-AC32-8A7984E2FCFA}) (Version: 1.00.0000 - Logitech Inc.) Hidden
Easy Duplicate Finder v. 3.2 (HKLM\...\Easy Duplicate Finder_is1) (Version:  - WebMinds, Inc.)
Enhanced Multimedia Keyboard Solution (HKLM\...\KBD) (Version:  - )
Free Ultimate File Opener (HKLM\...\Free Ultimate File Opener) (Version: 1.0 - Free Ultimate File Opener)
GearDrvs (HKLM\...\{206FD69B-F9FE-4164-81BD-D52552BC9C23}) (Version: 5.0.0.2 - Symantec Corporation) Hidden
GearDrvs (HKLM\...\{CB84F0F2-927B-458D-9DC5-87832E3DC653}) (Version: 1.00.0000 - GEAR Software) Hidden
Glary Utilities 4.10 (HKLM\...\Glary Utilities 4) (Version: 4.10.0.100 - Glarysoft Ltd)
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.79 - Google Inc.) Hidden
HighMAT Extension to Microsoft Windows XP CD Writing Wizard (HKLM\...\{FCE65C4E-B0E8-4FBD-AD16-EDCBE6CD591F}) (Version: 1.1.1905.1 - Microsoft Corporation)
HP Update (HKLM\...\{C8FD5BC1-92EF-4C15-92A9-F9AC7F61985F}) (Version: 4.000.010.008 - Hewlett-Packard)
Intel® 810/810E/815/815E/815EM Chipset Graphics Driver Software (HKLM\...\{8A708DD8-A5E6-11D4-A706-000629E95E20}) (Version:  - )
IObit Malware Fighter 5 (HKLM\...\IObit Malware Fighter_is1) (Version: 5.6 - IObit)
IObit Uninstaller (HKLM\...\IObitUninstall) (Version: 6.1.0.418 - IObit)
KhalSetup (HKLM\...\{C89C8D86-4423-4A58-AA40-DD259ACE07C1}) (Version: 3.30.165 - Logitech) Hidden
Logitech iTouch Software (HKLM\...\{036AA4D4-6D32-11D4-9875-00105ACE7734}) (Version:  - )
Logitech SetPoint (HKLM\...\{2E8EAC71-BFE4-417A-88F0-5A1BDFBCF5D3}) (Version: 3.3 - Logitech)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Data Access Components KB870669 (HKLM\...\KB870669) (Version:  - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Outlook 2003 with Business Contact Manager Update (HKLM\...\{BA68600E-96D9-4E92-80F2-26B9681B5A63}) (Version: 2.0.5324.0 - Microsoft Corporation)
Microsoft Office PowerPoint 2003 Template Creation Wizard (HKLM\...\{39B1915D-3CBA-42F8-8A58-2AB5587BF863}) (Version: 1.0.0 - Microsoft)
Microsoft Office Professional Edition 2003 (HKLM\...\{91110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Sounds (HKLM\...\{10CE1EA2-12E9-11D3-825E-00C04F6843FE}) (Version: 1.0.0.0 - Microsoft Corp)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Windows Journal Viewer (HKLM\...\{43DCF766-6838-4F9A-8C91-D92DA586DFA7}) (Version: 1.5.2315.3 - Microsoft)
Microsoft Word Supplemental Templates and Wizards (HKLM\...\{E59219D4-23B8-11D3-A179-00C04F6C9FA4}) (Version: 1.0.0.0 - Microsoft Corp.)
Mozilla Firefox 48.0.2 (x86 en-US) (HKLM\...\Mozilla Firefox 48.0.2 (x86 en-US)) (Version: 48.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 48.0.2.6079 - Mozilla)
MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6.0 Parser (KB933579) (HKLM\...\{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}) (Version: 6.10.1200.0 - Microsoft Corporation)
MyDVD (HKLM\...\{5E835305-63BB-4E55-BBB7-EEBBE67774DB}) (Version:  - )
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
Photo Viewer 2.4 (HKLM\...\Photo Viewer) (Version:  - )
PrepHelp (HKLM\...\{12831992-0FA1-11D3-8FEA-00104B105503}) (Version: 1.0.0.0 - Microsoft Corp.)
PrivaZer (HKLM\...\PrivaZer) (Version: 3.0.42.0 - Goversoft LLC)
Remove Hidden Data Tool (HKLM\...\{90F80409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.6361.0 - Microsoft Corporation)
Shockwave (HKLM\...\Shockwave) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (HKLM\...\{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01) (Version: 9.0.30729.01 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Management Framework Core (HKLM\...\KB968930) (Version:  - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
Windows Rights Management Client Backwards Compatibility SP2 (HKLM\...\{EC905264-BCFE-423B-9C42-C3A106266790}) (Version: 5.2.95 - Microsoft)
Windows Rights Management Client with Service Pack 2 (HKLM\...\{62BFB4C2-8C4E-4D91-BD7D-81C06EAAC3C0}) (Version: 5.2.95 - Microsoft)
 
========================= Memory info: ===================================
Percentage of memory in use: 85%
Total physical RAM: 510.48 MB
Available physical RAM: 76.05 MB
Total Virtual: 2480.93 MB
Available Virtual: 1792.68 MB
 
========================= Partitions: =====================================
2 Drive c: (HP_PAVILION) (Fixed) (Total:51.52 GB) (Free:26.92 GB) NTFS
3 Drive d: (CARRIER) (Removable) (Total:0.06 GB) (Free:0.04 GB) FAT
4 Drive f: (DISK2_VOL1) (Fixed) (Total:114.49 GB) (Free:114.42 GB) NTFS
 
========================= Users: ========================================
User accounts for \\HPHOME
 
Administrator            ASPNET                   Guest                    
HelpAssistant            Owner                    SUPPORT_388945a0         
SUPPORT_fddfa904         
 
 
**** End of log ****
 

Edited by hamluis, 08 March 2018 - 06:51 PM.


#7 hamluis

hamluis

    Moderator


  • Moderator
  • 56,386 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:16 PM

Posted 08 March 2018 - 07:28 PM

Thanks :).

 

IMO...system has a number of situations that would ordinarily command my attention.  I say "ordinarily" because the fact is that XP is unsupported and this is what I consider a system with dated components...and the hazards presented by each of those is beyond my ability to find ways to overcome such.

 

You also have a noteworthy lack of criticak updates installed...if the Windows installation date can be believed.

 

System only has 512MB RAM installed.

 

There is no indication of serious system errors in the data provided.

 

You have Glary Utilities and IObit products installed.  I would not have these on my XP system (I still run XP on this system as part of my Windows multiboot. 

 

      Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

Speccy data reflects Symantec/Norton processes running...yet MTB data does not reflect any installation of Symantec product.  Speccy indicates that the version of whatever is tied to 2007, which may have something to do with it not appearing on MTB.

 

Also looks like you are running an outdated version of Firefox...which may result in the system being more vulnerable to malware.  The last version of Firefox for XP is ESR.

 

Louis






3 user(s) are reading this topic

0 members, 3 guests, 0 anonymous users