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Constant Disconnect From Multiplayer


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#1 reliccc

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Posted 07 March 2018 - 01:43 AM

I get disconnected from any multiplayer game I try to play after ~10 minutes of game time. This isn't an entire internet disconnect, just the game I am playing, I can still stream videos, download games etc. I am currently using a PCI wifi adapter at a range of about 5m, I have tried connecting with ethernet but this didn't work. I can provide more info if necessary, thanks in advance.



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#2 Vicin

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Posted 09 March 2018 - 04:40 PM

Could you try using an ethernet cable and see if you still experience the same issues?

 

I had similar problems myself caused by packet loss a while back when I was behind repeaters. 

You can check packet loss with something like pingplotter  https://www.pingplotter.com/



#3 Sneakycyber

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Posted 10 March 2018 - 05:04 PM

What kind of internet service do you have? What is your ping latency? Please run a test at http://www.speedtest.net/ and post your results. 


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#4 GG49

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Posted 17 March 2018 - 09:10 PM

Do you also experience this from any other online-activity besides the ones mentioned above?

 

What is the ISP? Have you spoken to them?

 

Is the adapter current or does it need to be replaced/upgraded?



#5 Vicin

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Posted 18 March 2018 - 01:34 AM

Could you try using an ethernet cable and see if you still experience the same issues?

 

I had similar problems myself caused by packet loss a while back when I was behind repeaters. 

You can check packet loss with something like pingplotter  https://www.pingplotter.com/

 

I see I wasn't clear with my communication there and I apologize about that. What I meant to say was with a different Ethernet cable then the one you have tested, one that you know isn't damaged.

Or did you get identical issues with both wifi and Ethernet cable? 



#6 reliccc

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Posted 21 March 2018 - 07:06 AM

What kind of internet service do you have? What is your ping latency? Please run a test at http://www.speedtest.net/ and post your results. 

 

I ran a speedtest and got 307 ms, I ran a second and got 13 ms, and a third gave me 50 ms.

 

Do you also experience this from any other online-activity besides the ones mentioned above?

 

What is the ISP? Have you spoken to them?

 

Is the adapter current or does it need to be replaced/upgraded?

 

I only get these problems with multiplayers games, nothing else that I have noticed. My ISP is Foxtel, and four calls and three emails have proven fruitless. The adapter is an ASUS PCE-N15, I bought it around early december.

 

 

Could you try using an ethernet cable and see if you still experience the same issues?

 

I had similar problems myself caused by packet loss a while back when I was behind repeaters. 

You can check packet loss with something like pingplotter  https://www.pingplotter.com/

 

I see I wasn't clear with my communication there and I apologize about that. What I meant to say was with a different Ethernet cable then the one you have tested, one that you know isn't damaged.

Or did you get identical issues with both wifi and Ethernet cable? 

 

 

I've used two different ethernet cables and both got the same results as wifi. Also, I downloaded pingplotter but I really don't know how to read the information it's giving me.



#7 Vicin

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Posted 21 March 2018 - 08:28 AM

Set the trace intervals to 1 sec so it pings once every second.

Set the focus time to something like an hour to get a decent sample size. 

Set the destination to 8.8.8.8 (googles servers are good to measure against)

 

I can help you interpret the result if you want but the link below has quite a bit of useful information on how you read it and what it shows. 

 

http://www.pingplotter.com/wisdom/article/beat-game-lag.html

 

P.S. You can also try to ping against the server of the game(s) you have problems with.


Edited by Vicin, 21 March 2018 - 08:32 AM.


#8 reliccc

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Posted 09 April 2018 - 05:52 AM

Set the trace intervals to 1 sec so it pings once every second.

Set the focus time to something like an hour to get a decent sample size. 

Set the destination to 8.8.8.8 (googles servers are good to measure against)

 

I can help you interpret the result if you want but the link below has quite a bit of useful information on how you read it and what it shows. 

 

http://www.pingplotter.com/wisdom/article/beat-game-lag.html

 

P.S. You can also try to ping against the server of the game(s) you have problems with.

 

I had high ping so I switched to ethernet and this fixed it, although the disconnection problem persists.



#9 Vicin

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Posted 09 April 2018 - 02:08 PM

Have you tried reinstalling your network card drivers?

 

Have you tried doing a factory reset on the router? - can you post info about what router/modem you are using - it would help with more data.

 

Does the problems appear on any other computer?

 

You say "all games" but what games are you playing? Since it's only the games causing problems it would be nice to know if for example all of the games are on steam or on battle.net. etc.

 

Can you post the entire speed-test result so we can exclude limitations in the speed as a potential problem.

 

Something you can try is running your net trough a VPN network and see if you still get disconnects. If you don't that would narrow down the problem. You could try ex. tunnelbear https://www.tunnelbear.com but you'll only get 500 mb of free data if I remember correctly - so this is for testing if the problem persists trough a VPN. You will most likely get higher ping while doing it, it's if you DC or not that we want to check.



#10 toofarnorth

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Posted 09 April 2018 - 02:21 PM

Hello

 

Could you please do a traceroute to www.google.com and post the results?


tfn



#11 reliccc

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Posted 14 April 2018 - 10:35 PM

Have you tried reinstalling your network card drivers?

 

Have you tried doing a factory reset on the router? - can you post info about what router/modem you are using - it would help with more data.

 

Does the problems appear on any other computer?

 

You say "all games" but what games are you playing? Since it's only the games causing problems it would be nice to know if for example all of the games are on steam or on battle.net. etc.

 

Can you post the entire speed-test result so we can exclude limitations in the speed as a potential problem.

 

Something you can try is running your net trough a VPN network and see if you still get disconnects. If you don't that would narrow down the problem. You could try ex. tunnelbear https://www.tunnelbear.com but you'll only get 500 mb of free data if I remember correctly - so this is for testing if the problem persists trough a VPN. You will most likely get higher ping while doing it, it's if you DC or not that we want to check.

 

1. Yes.

2. I'll try resetting it later when no one else is using the internet, the router is the one supplied by my ISP, it is a Netgear V6510-1FXAUS.

3. I only have one computer in my house.

4. It has happened on all multiplayer games I've tried to play since the problem started. It happens on Uplay, Origin, Steam and Battle.net.

5. The results from which speed test?

6. I used the VPN and I didn't disconnect.

 

Hello

 

Could you please do a traceroute to www.google.com and post the results?


tfn

 

https://pastebin.com/9x1QZPsR



#12 Vicin

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Posted 14 April 2018 - 11:53 PM

So here's why the VPN tunnel helps:

"if you are located in Australia and want to play in USA, you might encounter lag and packet loss while playing. This is because the gaming data packets have to travel a long distance and through highly congested pathways between your system and the gaming server. However, if you have any of the ping reduction software running, what they will do is reroute those data packets through the closest server destinations and through traffic-free pathways. This way you won’t face Overwatch lag in Australia."

 

Info taken from this site: https://www.vpnranks.com/complete-guide-to-fix-overwatch-lag/

 

So running a VPN tunnel for gaming might be the way to go for you, or just swap to a different ISP if they don't want to resolve your issues. It should be on your ISP-provider to fix this, it's most likely the way they send your traffic that results in problems for you.

 

I am assuming that if you connect to a more "local" server you do not experience issues? For example if you connect to a server in Australia - does the problems dissapear?

 

However, there might be more to this, I do not claim to be pro at these kinds of questions but I hope I've been of some help. Perhaps someone else has some ideas on other ways to resolve your issues but as far as I know. A call to your ISP or using a VPN would resolve your issues.



#13 toofarnorth

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Posted 17 April 2018 - 02:40 PM

Hello 

Here is what I am thinking

 

What IP address does https://whatismyipaddress.com report?
You can blank out the numbers behind the last dot in case you don't want to share the address with the world.
Or send me a PM with it

 

tfn



#14 reliccc

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Posted 19 April 2018 - 08:50 PM

Hello 

Here is what I am thinking

 

What IP address does https://whatismyipaddress.com report?
You can blank out the numbers behind the last dot in case you don't want to share the address with the world.
Or send me a PM with it

 

tfn

 

172.105.161.--






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