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Kernel Power Error | PC Freezes Up


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#1 ffio

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Posted 06 March 2018 - 10:51 PM

General 

       System Manufacturer - Custom Built
       Exact model number - N/A
       Current OS - Windows 10 Professional Version 1709 (64-bit)
       Original OS - Windows 10 Professional Version 1709 (64-bit)
       Age of Hardware - 2 Months Old (Motherboard, CPU, CPU cooler) 7 Months Old (2 sticks of RAM) 5 Years Old (2 Sticks of RAM, Power Supply)
       Age of OS - 1 Month Old

 
Desktop
       AMD FX 8350
       GTX 1070

       GA 970A DS3P FX (rev 2.1)

       OCZ 700W

 

Issue

       When I got this PC back in late 2012 it had a GTX 550 Ti and a AMD FX 6300. It was (somewhat) a gaming PC back then, and it seemed to be up until just this past year. I bought myself some more RAM last summer as some of my programs became more demanding, and I got the GTX 1070 for Christmas. My CPU died on me for some unknown reason recently, so I bought a new CPU, and motherboard to go with it. Ever since I got the CPU I have been experiencing random freezes on my computer whether that be during intense gaming (4K Rainbow Six: Siege (Ultra)) or even some basic tasks like opening a browser tab. I have tried to self diagnose but all I've gotten is a bunch of bug reports, and a whole lot of Kernel Power errors (41 (63)). I would appreciate if someone could help me out with this.

 

Process of Crash: 

       Game works completely fine

       Sound cuts out for a short second making a *BUZZ* noise

       PC completely freezes up

       Forced to reboot computer

       Look at Event Viewer just to find another Kernel Power error

       Go back to gaming just for the cycle to repeat itself every 45-or-so minutes.

 

Attached:

       DxDiag

       MsInfo32

       SensativeFileCollection

 

Thank you for looking into my problem and I would appreciate any help that I could get from this,

Corbin R. (Ffio)

Attached Files



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#2 HyperHenry

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Posted 07 March 2018 - 09:40 AM

H ffio :hello:, There are no dump files. If you are using CCleaner please disable it. It deletes dump files. You CPU and motherboard combination can have problems if you are overclocking. There were entries in the event viewer that could suggest HDD issues.

 

Please Download Speccy by Piriform

  • Please download Speccy System Information Tool and save it to somewhere convenient such as your desktop.
  • Close any programs that may be running including your browser and double click Speccy.exe to run the tool.
  • Watch out for any offers to install other programs such as google chrome and untick the box(es) if you don't want them.
  • Speccy will very quickly scan your pc and create a report.
  • Top left of screen click file and select Publish Snapshot...
  • Click Yes to proceed.
  • Copy the URL to your clipboard and paste it into your next reply.



#3 ffio

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Posted 07 March 2018 - 08:56 PM

Speccy Snapshot: http://speccy.piriform.com/results/tnOVlYrnB5HVULDtqfmPsM5

 

 

Mem Dumps: https://drive.google.com/file/d/1PQvZhshkZY5X3ZqDUimBKJgpMy_Wkjz3/view?usp=sharing ~2 GB

 

These memory dumps are a little old but no hardware has changed since. I still had the same issue, and a reinstall did not seem to fix the problem.


Edited by ffio, 08 March 2018 - 12:54 AM.


#4 ffio

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Posted 09 March 2018 - 01:13 AM

Newest crash came in with a BSOD of: POOL_CORRUPTION_IN_FILE_AREA

 

Link to Memdump



#5 HyperHenry

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Posted 09 March 2018 - 08:24 AM

It isa blaming it  on Memory Corruption. This error is common with failing RAM so please run Memtest86 https://www.memtest86.com/ for 8 passes and see what it reports.



#6 ffio

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Posted 11 March 2018 - 01:54 PM

Whenever I run Memtest68 with 8 passes it will go for most of two (to what I've seen) and then reboot with the default of 4 passes.

Log is attached

Attached Files


Edited by ffio, 11 March 2018 - 01:54 PM.


#7 HyperHenry

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Posted 11 March 2018 - 02:01 PM

Did it show any errors? I really don't understand the logs.



#8 ffio

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Posted 11 March 2018 - 02:10 PM

It didn't show any errors throughout the runs. It just all of a sudden crashed... It does the same if a CD is booted.



#9 HyperHenry

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Posted 11 March 2018 - 02:25 PM

Try removing all RAM chips except 1 and try it again. If it still crashes with just one chip then your RAM is probably faulty.



#10 ffio

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Posted 11 March 2018 - 02:27 PM

Okay. I will try that. Should I still do 8 passes with 1 stick?


Edited by ffio, 11 March 2018 - 02:27 PM.


#11 ffio

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Posted 11 March 2018 - 10:24 PM

Okay. I tested all of the sticks, in separate slots, one at a time, and there were NO errors.



#12 HyperHenry

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Posted 12 March 2018 - 08:20 AM

OK, I'd like you to do two things. Go to the Gigabyte website support page and download the latest video drivers. While you're there go ahead and update all the other drivers. Then try to play a game for a while and then upload a new Speccy report. Thanks.



#13 ffio

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Posted 12 March 2018 - 07:31 PM

I am on all the latest drivers from Gigabyte's website and also on the latest Nvidia driver. After playing about 45 minutes worth of Overwatch (1080p, Epic) (A game that normally gives me crashes quite frequently). My Speccy Report is as follows: http://speccy.piriform.com/results/ANg56Kls0ivdQgZGv64hx3Z



#14 ffio

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Posted 12 March 2018 - 08:20 PM

As my PC just crashed again but actually blue screened to error: SYSTEM_SERVICE_EXCEPTION (3b), I was looking at the dump. It said 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80384cc80c4, Address of the instruction which caused the bugcheck
Arg3: fffff987e938dce0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  16299.15.amd64fre.rs3_release.170928-1534

SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME:  To be filled by O.E.M.

SYSTEM_SKU:  To be filled by O.E.M.

SYSTEM_VERSION:  To be filled by O.E.M.

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  F1

BIOS_DATE:  07/13/2017

BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT:  970A-DS3P FX

BASEBOARD_VERSION:  x.x

DUMP_TYPE:  1

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff80384cc80c4

BUGCHECK_P3: fffff987e938dce0

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP: 
nt!HvpFaultCellWithClustering+24
fffff803`84cc80c4 8b01            mov     eax,dword ptr [rcx]

CONTEXT:  fffff987e938dce0 -- (.cxr 0xfffff987e938dce0)
rax=0000000000000000 rbx=00000000016ae0e0 rcx=fff79d0ce3cd10e0
rdx=0000000000000007 rsi=fffff987e938e7c0 rdi=00000000000000e0
rip=fffff80384cc80c4 rsp=fffff987e938e6d8 rbp=fffff987e938e810
 r8=000000000000001c  r9=ffff860316db22c0 r10=ffff9d0cdeb36000
r11=0000000000000000 r12=000000000000002d r13=0000000000000014
r14=ffff9d0cdeb36000 r15=0000000000000027
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!HvpFaultCellWithClustering+0x24:
fffff803`84cc80c4 8b01            mov     eax,dword ptr [rcx] ds:002b:fff79d0c`e3cd10e0=????????
Resetting default scope

CPU_COUNT: 8

CPU_MHZ: fb3

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 15

CPU_MODEL: 2

CPU_STEPPING: 0

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  nvcontainer.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  BORBSPC

ANALYSIS_SESSION_TIME:  03-12-2018 18:18:28.0656

ANALYSIS_VERSION: 10.0.16299.91 amd64fre

LAST_CONTROL_TRANSFER:  from fffff80385170026 to fffff80384cc80c4

STACK_TEXT:  
fffff987`e938e6d8 fffff803`85170026 : 00000000`016ae0e0 fffff987`e938e7c0 fffff987`e938e9d0 00000000`00000000 : nt!HvpFaultCellWithClustering+0x24
fffff987`e938e6e0 fffff803`8516fb62 : fffff987`e938e9d0 00000000`00000006 00000000`00000000 fffff987`e938e770 : nt!HvpGetCellPaged+0x76
fffff987`e938e710 fffff803`8516cfca : ffff9d0c`ebea77c0 fffff987`e938e9d0 00000000`00000002 00000000`04ca5e50 : nt!CmQueryValueKey+0x282
fffff987`e938e840 fffff803`84e07003 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtQueryValueKey+0x4ba
fffff987`e938ea90 00007ff9`0ca10164 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`054ee318 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`0ca10164


THREAD_SHA1_HASH_MOD_FUNC:  0e8462a6b559dc3f38622ea87542083d1c548a45

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  33791c5640fe04449779426f23171f40cb22822e

THREAD_SHA1_HASH_MOD:  f08ac56120cad14894587db086f77ce277bfae84

FOLLOWUP_IP: 
nt!HvpFaultCellWithClustering+24
fffff803`84cc80c4 8b01            mov     eax,dword ptr [rcx]

FAULT_INSTR_CODE:  f41018b

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!HvpFaultCellWithClustering+24

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5a7e7659

STACK_COMMAND:  .cxr 0xfffff987e938dce0 ; kb

BUCKET_ID_FUNC_OFFSET:  24

FAILURE_BUCKET_ID:  0x3B_nt!HvpFaultCellWithClustering

BUCKET_ID:  0x3B_nt!HvpFaultCellWithClustering

PRIMARY_PROBLEM_CLASS:  0x3B_nt!HvpFaultCellWithClustering

TARGET_TIME:  2018-03-13T01:07:03.000Z

OSBUILD:  16299

OSSERVICEPACK:  0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2018-02-09 20:34:33

BUILDDATESTAMP_STR:  170928-1534

BUILDLAB_STR:  rs3_release

BUILDOSVER_STR:  10.0.16299.15.amd64fre.rs3_release.170928-1534

ANALYSIS_SESSION_ELAPSED_TIME:  734

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_nt!hvpfaultcellwithclustering

FAILURE_ID_HASH:  {d88820ac-41b5-ab8d-0e06-b0523b5584c5}

I would like to point out it says "WIN8_DRIVER_FAULT" and "PROCESS_NAME: nvcontainer.exe"



#15 HyperHenry

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Posted 12 March 2018 - 08:44 PM

I see, still NVIDEA, please upload a new Sysnative report so I can run it through the debugger. (If it created a DMP file)






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