Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Suddenly all programs are taking a long time to respond


  • Please log in to reply
35 replies to this topic

#1 Hal06

Hal06

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 06 March 2018 - 08:30 PM

Hi. Suddenly all of my programs are taking forever to respond. Clicking on Firefox or Outlook and they take forever to respond.

Any idea on what to do?

Thanks!

BC AdBot (Login to Remove)

 


#2 OldPhil

OldPhil

    Doppleganger


  • Members
  • 4,157 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Long Island New York
  • Local time:03:09 PM

Posted 06 March 2018 - 08:36 PM

Have you taken security steps?  There is junk floating around!


Honesty & Integrity Above All!


#3 Hal06

Hal06
  • Topic Starter

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 06 March 2018 - 08:48 PM

Such as?

#4 Hal06

Hal06
  • Topic Starter

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 06 March 2018 - 09:01 PM

Ive got Microsoft security essentials running a full scan

#5 OldPhil

OldPhil

    Doppleganger


  • Members
  • 4,157 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Long Island New York
  • Local time:03:09 PM

Posted 06 March 2018 - 10:03 PM

If you do not have these you can down load them here on the site.  They are offered FREE!

 

Malewarebytes

 

Superantispyware

 

CCleaner  (We recommend not using the registry items)


Edited by OldPhil, 06 March 2018 - 10:04 PM.

Honesty & Integrity Above All!


#6 Hal06

Hal06
  • Topic Starter

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 06 March 2018 - 11:03 PM

Thanks

#7 hamluis

hamluis

    Moderator


  • Moderator
  • 56,286 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:09 PM

Posted 07 March 2018 - 06:35 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#8 Hal06

Hal06
  • Topic Starter

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 07 March 2018 - 07:59 AM

Hi, Moderator. I ran malwarebytes before I saw your post. Here are the results.

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/7/18
Scan Time: 6:58 AM
Log File: e6e8b00c-21fe-11e8-ad3d-6cc2175ed54a.json
Administrator: Yes

-Software Information-
Version: 3.4.4.2398
Components Version: 1.0.322
Update Package Version: 1.0.4242
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Harold-PC\Harold

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 278249
Threats Detected: 16
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 48 min, 4 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 7
PUP.Optional.REGUtilities, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\REGUtilities Task, No Action By User, [14877], [475703],1.0.4242
PUP.Optional.REGUtilities, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{A5EE6202-C99D-42DB-8E26-9A6B64F79A08}, No Action By User, [14877], [475703],1.0.4242
PUP.Optional.REGUtilities, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{A5EE6202-C99D-42DB-8E26-9A6B64F79A08}, No Action By User, [14877], [475703],1.0.4242
PUP.Optional.DriverPack, HKU\S-1-5-21-3130511917-781138001-605960965-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS\ZONEMAP\DOMAINS\drp.su, No Action By User, [1990], [472299],1.0.4242
PUP.Optional.REGUtilities, HKLM\SOFTWARE\CLASSES\ReU.Control, No Action By User, [14877], [475705],1.0.4242
PUP.Optional.DriverPack, HKU\S-1-5-21-3130511917-781138001-605960965-1000\SOFTWARE\DRPSU, No Action By User, [1990], [472301],1.0.4242
PUP.Optional.DriverPack, HKLM\SOFTWARE\WOW6432NODE\DRPSU, No Action By User, [1990], [472300],1.0.4242

Registry Value: 2
PUP.Optional.DriverPack, HKU\S-1-5-21-3130511917-781138001-605960965-1000\SOFTWARE\DRPSU|CLIENTID, No Action By User, [1990], [472301],1.0.4242
PUP.Optional.DriverPack, HKLM\SOFTWARE\WOW6432NODE\DRPSU|CLIENTID, No Action By User, [1990], [472300],1.0.4242

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 3
PUP.Optional.REGUtilities, C:\ProgramData\REGUtilities\LOGS, No Action By User, [14877], [475701],1.0.4242
PUP.Optional.REGUtilities, C:\PROGRAMDATA\REGUTILITIES, No Action By User, [14877], [475701],1.0.4242
PUP.Optional.DriverSupport, C:\PROGRAM FILES (X86)\DRIVER SUPPORT, No Action By User, [2356], [484511],1.0.4242

File: 4
PUP.Optional.REGUtilities, C:\ProgramData\REGUtilities\LOGS\LOGS_07_31_2016_07_04_35_AM.log, No Action By User, [14877], [475701],1.0.4242
PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\DriverSupport.InstallState, No Action By User, [2356], [484511],1.0.4242
PUP.Optional.REGUtilities, C:\WINDOWS\SYSTEM32\TASKS\REGUtilities Task, No Action By User, [14877], [475703],1.0.4242
PUP.Optional.REGUtilities, C:\WINDOWS\TASKS\REGUtilities Task.job, No Action By User, [14877], [475704],1.0.4242

Physical Sector: 0
(No malicious items detected)


(end)



#9 Hal06

Hal06
  • Topic Starter

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 07 March 2018 - 08:16 AM

From MiniToolBox:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Harold (administrator) on 07-03-2018 at 08:14:23
Running from "C:\Users\Harold\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion 15 Notebook PC Manufacturer: Hewlett-Packard

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/07/2018 07:18:08 AM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\ProgramData\Microsoft\Microsoft Antimalware\Scans\mpcache-7E2B4ADA9ED70A0B5E753CE0F25663D1F3B2DF18.bin.79 for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing.  Windows closed the program Antimalware Service Executable because of this error.
Program: Antimalware Service Executable
File: C:\ProgramData\Microsoft\Microsoft Antimalware\Scans\mpcache-7E2B4ADA9ED70A0B5E753CE0F25663D1F3B2DF18.bin.79
The error value is listed in the Additional Data section.
User Action
1. Open the file again.  This situation might be a temporary problem that corrects itself when the program runs again.
2.  If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
Additional Data
Error value: C0000185
Disk type: 3

Error: (03/07/2018 07:18:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: MsMpEng.exe, version: 4.10.209.0, time stamp: 0x582a94a1
Faulting module name: mpengine.dll, version: 1.1.14600.4, time stamp: 0x5a7cf67e
Exception code: 0xc0000006
Fault offset: 0x00000000002627f4
Faulting process id: 0x380
Faulting application start time: 0xMsMpEng.exe0
Faulting application path: MsMpEng.exe1
Faulting module path: MsMpEng.exe2
Report Id: MsMpEng.exe3

Error: (03/07/2018 06:56:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 58.0.2.6611, time stamp: 0x5a7a193e
Faulting module name: xul.dll, version: 58.0.2.6611, time stamp: 0x5a7a1dc3
Exception code: 0x80000003
Fault offset: 0x00000000010da564
Faulting process id: 0x1264
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (03/07/2018 06:50:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 58.0.2.6611, time stamp: 0x5a7a193e
Faulting module name: xul.dll, version: 58.0.2.6611, time stamp: 0x5a7a1dc3
Exception code: 0x80000003
Fault offset: 0x00000000010da564
Faulting process id: 0x1120
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (03/07/2018 06:25:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/06/2018 07:49:43 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/06/2018 07:32:12 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/06/2018 05:38:18 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (488) SUS20ClientDataStore: An attempt to read from the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" at offset 1140981760 (0x0000000044020000) for 32768 (0x00008000) bytes failed after wuaueng.dll0 seconds with system error 1117 (0x0000045d): "The request could not be performed because of an I/O device error. ".  The read operation will fail with error -1022 (0xfffffc02).  If this error persists then the file may be damaged and may need to be restored from a previous backup.

Error: (03/06/2018 08:08:20 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7878

Error: (03/06/2018 08:08:20 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7878


System errors:
=============
Error: (03/07/2018 08:08:42 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (03/07/2018 08:08:42 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (03/07/2018 08:08:42 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (03/07/2018 08:08:42 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (03/07/2018 08:08:42 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (03/07/2018 08:08:42 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (03/07/2018 08:08:42 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (03/07/2018 08:08:42 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (03/07/2018 08:08:42 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (03/07/2018 08:08:42 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2016-09-04 14:09:13.273
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-02 15:56:55.774
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-01 15:58:59.431
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-31 17:42:59.587
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-30 17:36:12.133
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-29 17:42:15.710
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-27 17:50:38.805
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-27 17:44:35.727
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-22 16:32:27.523
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-22 15:38:59.336
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================
Adobe Audition CC 2017 (HKLM-x32\...\AUDT_10_0_2) (Version: 10.0.2 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 4.2.0.211 - Adobe Systems Incorporated)
Adobe Flash Player 28 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 28.0.0.161 - Adobe Systems Incorporated)
Adobe Flash Player 28 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 28.0.0.161 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{D4C80B0C-CF67-43A7-90C3-466853543B54}) (Version: 6.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B2A2E8AF-BC48-4191-B2C4-3846A19835CA}) (Version: 6.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{AA7D90D2-2387-4FA5-A3AF-96811BE49BFD}) (Version: 11.0.5.14 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{19589375-5C58-4AFA-842F-8B34744CCEAD}) (Version: 2.5.0.1 - Apple Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 64.0.3282.186 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
HL-L2340D series (HKLM-x32\...\{46B58839-2405-48D6-A59D-F8246158A6ED}) (Version: 1.0.1.0 - Brother Industries, Ltd.)
iCloud (HKLM\...\{694E3E02-E14A-4BB2-A970-CF7F017FD5CC}) (Version: 7.3.0.20 - Apple Inc.)
IDrive Version - 6.0 (HKLM-x32\...\IDrive_is1) (Version: 6.0 - Pro Softnet Corp)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.4358 - Intel Corporation)
iTunes (HKLM\...\{1D7D1271-5258-4F5A-B8C1-7176BF398782}) (Version: 12.7.3.46 - Apple Inc.)
Malwarebytes version 3.4.4.2398 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.4.4.2398 - Malwarebytes)
Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)
Microsoft Office 2007 Primary Interop Assemblies (HKLM-x32\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.5007.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6390.0509 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.209.0 - Microsoft Corporation)
Microsoft Sync Framework 2.0 Core Components (x64) ENU  (HKLM\...\{8CCBEC22-D2DB-4DC9-A58A-E1A1F3A38C8A}) (Version: 2.0.1578.0 - Microsoft Corporation)
Microsoft Sync Framework 2.0 Provider Services (x64) ENU  (HKLM\...\{03AC245F-4C64-425C-89CF-7783C1D3AB2C}) (Version: 2.0.1578.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (HKLM-x32\...\{2e085fd2-a3e4-4b39-8e10-6b8d35f55244}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Office Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 58.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 58.0.2 (x64 en-US)) (Version: 58.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 58.0.2.6611 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.5007.1000 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.5007.1000 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.5007.1000 - Microsoft Corporation) Hidden
QuickBooks (HKLM-x32\...\{424104AD-BEC6-441D-ADE9-F6662FEEA4BA}) (Version: 24.0.4003.2403 - Intuit Inc.) Hidden
QuickBooks Pro 2014 (HKLM-x32\...\{4A21D17E-2FE8-42CD-88B7-ACF8E8860834}) (Version: 24.0.4003.2403 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10586.21287 - Realtek Semiconduct Corp.)
Revo Uninstaller Pro 3.1.7 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.7 - VS Revo Group, Ltd.)
SumatraPDF (HKLM-x32\...\SumatraPDF) (Version: 3.1.2 - Krzysztof Kowalczyk)
SyncToy 2.1 (x64) (HKLM\...\{88DAAF05-5A72-46D2-A7C5-C3759697E943}) (Version: 2.1.0 - Microsoft)
Touro Cloud Backup (HKLM\...\Touro Cloud Backup) (Version: 4.0.0 - Touro Cloud Backup)
TurboTax 2016 (HKLM-x32\...\TurboTax 2016) (Version: 2016.0 - Intuit, Inc)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
Xirrus Wi-Fi Inspector (HKLM-x32\...\{14F84065-1316-42C6-B619-1FE1880050E0}) (Version: 1.2.0000 - Xirrus)

========================= Memory info: ===================================
Percentage of memory in use: 28%
Total physical RAM: 8122.15 MB
Available physical RAM: 5823.55 MB
Total Virtual: 16242.47 MB
Available Virtual: 14000.89 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:698.41 GB) (Free:153.24 GB) NTFS

========================= Users: ========================================
User accounts for \\HAROLD-PC

Administrator            Guest                    Harold                   


**** End of log ****


Edited by hamluis, 07 March 2018 - 08:59 AM.


#10 hamluis

hamluis

    Moderator


  • Moderator
  • 56,286 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:09 PM

Posted 07 March 2018 - 09:05 AM

Will just move these over to Am I Infected for malware check...if check does not reveal problems, we can move it back or just initiate a new topic with the notation that a topic was completed in the Am I Infected forum.

 

Thanks :).

 

Louis



#11 Hal06

Hal06
  • Topic Starter

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 07 March 2018 - 09:24 AM

Thank you, Louis.



#12 Hal06

Hal06
  • Topic Starter

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 07 March 2018 - 09:45 AM

Speccy kept crashing when I tried to install it. I had to force the laptop to shut down. I'll try again when I get home from work.



#13 Hal06

Hal06
  • Topic Starter

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 07 March 2018 - 02:14 PM

http://speccy.piriform.com/results/PkqNd6iodUB7b0VU4pgb8X4



#14 Hal06

Hal06
  • Topic Starter

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 08 March 2018 - 07:29 AM

Hello. This problem persists. It affects all software. Programs become unresponsive and there is the spinning blue circle. Any ideas on what could cause this?

 

Thanks.



#15 Hal06

Hal06
  • Topic Starter

  • Members
  • 926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York, New York, USA
  • Local time:03:09 PM

Posted 09 March 2018 - 06:51 AM

Good morning. Any assistance would be appreciated.

Thanks.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users