OK so I have had my email account which was given to me back in 1992 hen I first signed up for DSL internet service with AT&T. I use Outlook 2010 for an email client and it has worked flawlessly for all these years. I have never had any issues until recently. . That is until mid January when I discovered that I was no longer receiving email I was receiving the following error:
"Task 'firstname.lastname@example.org - Receiving' reported error (0x80042110) : 'Your POP3 server is providing inconsistent information. The number of messages returned by the STAT command does not match the number of items returned by the UIDL or LIST commands. Contact your POP3 or Internet service provider.'
Easy enough?.......NO Not at all!!! I live in Connecticut and in Connecticut AT&T was bought out by Frontier Communications about 5 years ago. Therefore Frontier was my first choice for support. Unfortunately they told me that I would need to contact AT&T because Frontier did not have access to the AT&T servers. So I called AT&T and got lost in their answering machine jungle. The first thing they asked was my phone number which, of course, was no longer attached to an AT&T account. Therefore I was told that it would cost me $15 a month for 12 months if I wanted support. However after balking at that figure i managed to negotiate a one time charge for a single event of $49 which was quite expensive but I figured if it would fix my email problem it was worth it. The technicians at AT&T connected to my computer remotely and determined that my Outlook settings were correct. and Witnesses the problem that I was having. They agreed with me that it appeared to be an issue on the server and NOT on my PC. They then said that the server was actually a Yahoo server and I needed to contact them. However since my address is a sbcglobal address I contacted sbcglobal and they accessed my computer remotely and told be that my computer was infected with a virus and they wanted to install a ton of antivirus software before doing anything. Yahoo was my next attempt but they told me that due to Contractual restrictions they were not allowed to work on the AT&T servers. So again I contacted AT&T about an hour ago and they told me that I needed to contact Frontier.......Right back where this trip began!
Meanwhile I have not received any email in my Outlook client since January 18. I have logged into my Web Mail interface and created a new folder named "Saved Mail" and copied anything from my inbox that I wanted to save. and deleted everything else and emptied my Spam Folder and deleted items folder. My inbox is empty but still shows that there is (1) message in it and THAT is where the problem is, and the reason I am receiving the error.
Other that calling the tech support people mentioned above I have changed my connection to the server from POP3 to IMAP but that did not help I even setup a brand new Windows 7 PC with a fresh install of Outlook 2010 but I get the identical error. I am at the end of my rope. Does anyone know who I can contact for help? Any suggestions would be GREATLY appreciated.
Thanks for letting me vent,
Edited by hamluis, 06 March 2018 - 04:58 PM.
Moved from Gen Chat to Web Browsing/Email - Hamluis.