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Trying to add an HP Designjet 500 to Windows Server 2008 R2 64 Bit


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#1 tonytis

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Posted 05 March 2018 - 06:34 PM

I've been working on adding an HP Designjet 500 42 (42 inch wide paper path) to a Windows 2008 R2 server that's in a workgroup. I setup the designjet500 with a static IP on the network (10.0.0.146). The server is in the same subnet... something like  10.0.0.20 and I can ping the designjet 500 from the server. I went to the HP site, downloaded the HP Designjet500 driver for Windows 2008 R2 64 Bit.

 

The printer added fine after setting up the static IP in TCP/IP in the Add Printer / Network Printer application.

 

When I try printing a test page, I get System Error 61:05 on the printer.

https://support.hp.com/us-en/document/c03146392

 

Just to test the printer, I downloaded the driver from HP and installed the printer in the same manner on a Windows 10 PC (10.0.0.126). It prints perfect from that PC. I've checked the printer setup, downloaded the driver again and installed the new driver but I always receive the same error when printing from the server.

 

Just an FYI... This should not matter but the server and Windows 10 PC are both in the same subnet but in different workgroups.

 

There is nothing in the printer's setup where a workgroup is added in it's tcp/ip settings, but IP, subnet mask and gateway.

 

Thanks in advance for your suggestions!



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#2 Sneakycyber

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Posted 07 March 2018 - 02:50 PM

If you can ping the printer, that rules out a network issue. It has to be a driver issue. Do you have any other printers on the server?


Chad Mockensturm 
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#3 00Craig

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Posted 20 March 2018 - 09:39 AM

A quick google search revealed this is apparently a common issue with this printer.



#4 Bulgaristan

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Posted 01 June 2018 - 10:30 AM

Be sure you are using the PLC 5 driver with this printer and you will be fine :) 






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