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my mouse arrow is frozen, won't move.....(older set)


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#1 john1644

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Posted 05 March 2018 - 05:24 PM

is this a possible home repair job or a PC shop job ............    had same problem on newer laptop and it cost me $100 in repair shop.......... Thanks for any info,,,,,,,,,,



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#2 Chris Cosgrove

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Posted 05 March 2018 - 05:37 PM

Make and model of the computer would be useful !

 

Is this a mouse, either cable or wireless connected, or a trackpad ?  If it is a mouse go into 'Device manager' and uninstall it. Click 'Start - Control panel - Device manager'. When the device manager panel opens you will see an entry 'Mice and other pointing devices', expand this to the entry 'HID-compliant mouse'. RIGHT click on this and select 'Delete', if you get any warnings accept them and let it delete, then re-boot.

 

Since your mouse has just been deleted you will have to use the keyboard to shut the computer down, using the 'Tab' key and the arrow keys will let you do this. When you re-boot a fresh copy of the mouse driver will be installed and hopefully it should work again. If not, post back.

 

Chris Cosgrove



#3 john1644

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Posted 06 March 2018 - 03:29 PM

thanks Chris.  will try it (as computer dumb I am)






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