I found a couple of post on other websites that called out registry keys to delete. Of course, none of those (Windows 10) so-called keys existed on this windows 10 computer.
Yes, MRT is a Microsoft program that is on I believe all Windows 10 systems. When you type MRT in the search window, MRT.EXE will appear and typically you click on it to run it. Apparently, you now need privileges higher than "System Admin" to run it.
When I try to log into Bleepingcomputer on her laptop, I get routed to BestBuy.com.
Webroot is the antivirus software that I have on it.
I am beginning to believe that kids infect their computers through their fingers, seems like they touch it and it is infected. Also, ask them what they did: "Nothing!"
I have other commitments until the weekend, can't do speccy until weekend.
I am going to run RKill, it seems that no matter what you click on at the bleepingcomputer website, you end up at BestBuy.com. Hope Bleepingcomputer is getting good ad revenue! LOL!
Edited by Robert_IT, 06 March 2018 - 08:28 PM.