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Windows 10 update messed up user login

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#1 Kaityf


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  • Local time:08:48 PM

Posted 04 March 2018 - 01:56 AM

Windows updated tonight. It took forever and when it finally finished, it started up in some generic user account. There is no option for any other login.


I can open a program, but it's as if I'm using it for the very first time. I have no access to my Quicken data, old emails, browser logins, nothing. It's like a new computer with never before used programs. Thankfully, I still have access to my old files and pictures, but they are buried. To get to them, I have to go to This PC, Windows, Users, Documents.... The documents folder for the current log in has nothing in it. Well, it has two "packages," but I have no idea what they are. One is an hp.applications.package.appdata and the other is hp.system.package.metadata.


I really, really want the computer to start up with the other user, but there is no way that I can find to do that. I've attached a picture of what I see in the file explorer. The one with the red arrow pointing to it is the one I need to have as the start up. The one with the green arrow is the one that the computer now starts with. You can see the two files in the documents folder. 


This update is a nightmare. I really, really, really need help with this. 

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