Greetings to the Forum. I (my sister-in-law) has a Dell Inspiron Zino HD. My nieces/nephews activated the "antivirus/anti-malware. She wants me to fix it, but I can't! The software is so malicious that I can't get on line, can't boot in safe mode, can't run RKIL or Malware software as directed. When I try to boot in safe mode with networking or safe mode, it goes to where I can select a user then begins shutting down (every time!). The OS is Windows 7.
I also tried to go into the registry and, for some odd reason, there is no REG EDIT. I really would like to fix this machine for her. Any help will be tremendously appreciated.
Edited by hamluis, 03 March 2018 - 01:42 PM.
Moved from Win 7 to Am I infected - Hamluis.