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Can't remove Activeware Security Pro


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5 replies to this topic

#1 KJ4JOA

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Posted 03 March 2018 - 01:20 PM

Greetings to the Forum. I (my sister-in-law) has a Dell Inspiron Zino HD. My nieces/nephews activated the "antivirus/anti-malware. She wants me to fix it, but I can't! The software is so malicious that I can't get on line, can't boot in safe mode, can't run RKIL or Malware software as directed. When I try to boot in safe mode with networking or safe mode, it goes to where I can select a user then begins shutting down (every time!). The OS is Windows 7.

I also tried to go into the registry and, for some odd reason, there is no REG EDIT. I really would like to fix this machine for her. Any help will be tremendously appreciated.


Edited by hamluis, 03 March 2018 - 01:42 PM.
Moved from Win 7 to Am I infected - Hamluis.


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#2 mikey11

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Posted 03 March 2018 - 01:25 PM

if its infected that badly i would normally remove the hard drive.....hook it up to another computer via USB cable......then run malware programs on it from the other computer (adwcleaner, malwarebytes, etc) to get it to the point where it will at least start up....then work on it more after you get it to boot


Edited by mikey11, 03 March 2018 - 01:25 PM.


#3 OldPhil

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Posted 03 March 2018 - 05:08 PM

if its infected that badly i would normally remove the hard drive.....hook it up to another computer via USB cable......then run malware programs on it from the other computer (adwcleaner, malwarebytes, etc) to get it to the point where it will at least start up....then work on it more after you get it to boot

Problem being fair chance you will infect the host machine!


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#4 mikey11

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Posted 03 March 2018 - 05:17 PM

 

if its infected that badly i would normally remove the hard drive.....hook it up to another computer via USB cable......then run malware programs on it from the other computer (adwcleaner, malwarebytes, etc) to get it to the point where it will at least start up....then work on it more after you get it to boot

Problem being fair chance you will infect the host machine!

 

 

 

never had that problem before.....

 

malware like that is normally dormant on the drive unless the OS is running



#5 KJ4JOA

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Posted 06 March 2018 - 02:31 PM

Thanks for the information. Oddly, I was able to launch RKIL as W-7 was initiating. I was able to proceed with the rest of the operations and I'm glad to report that the PC is running almost normally (can't access internet) Different problem for a different day.



#6 boopme

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Posted 09 March 2018 - 10:46 AM

Hello and welcome..
For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If needed : type these one line at a time, press enter after each line. See if it works after each.


netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns
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