These are the issues: My husband sucks at keeping up with his passwords. I usually keep up with them for him, but he changed the one on my children's homeschool computer to something that he forgot before I could even get it from him. He did know the pin code, though, so we had been relying on that.
(This is a local account on the computer, it is not associated with any microsoft online account)
I went to get some malware off of this computer that my kids had downloaded, and I went to go into safe mode using msconfig. When I did that and restarted, it switched off of the pin code and back to the password at the login, which no one knows. I tried to turn on the network, but it still doesn't want to switch me back to the pin code.
I looked up how I can wipe the computer, and that's something I can do but I haven't tried it yet because I think there are few pictures on this computer that I would like to retrieve first if possible.
I google searched and learned of a "free" program that would reset the password. I carefully followed the instructions burned a cd using another available computer. I went into the bios on the locked computer and switched the computer to the cd as priority boot. Everything was going according to plan. the locked computer booted to the CD. I could see all my accounts including the hidden administrator account. I was getting excited. I went to click it. A window popped up saying something along the lines of, "Oh, by the way, you have to pay to unlock them. The free trial version only shows the logins to you."
I am all for supporting programmers and paying for a well designed program that I need, but I can not STAND when they use shady tactics such as this. I may have been willing to pay for the program if they had have made the costs apparent from the beginning, instead of mascarading as freeware when it was not. I made it my determination not to pay them. If I have to pay for a different program, fine. But I won't reward this particular company for this strategy. Like what would even be the purpose of just showing the logins and that's it?
It was at this point that I remembered bleepingcomputer. I did some forum search and learned about lazesoft. I downloaded it to this other available computer. When I went to go try to burn a CD, a window entitled "Bootable Media Builder" keeps popping up saying saying "Incorrect image file path".
I went to the store and bought a flash drive, since I didn't have one. Lazesoft was able to burn to the flash drive just fine. However, the locked computer refuses to boot up from the flash drive. I went into the bios and changed the boot priority to the usb. I tried all the usb slots on the computer. None of them work.
So it looks like this locked computer will only boot up using a CD. But Lazesoft won't burn a CD. and I do think it's an issue with Lazesoft because the other scammish company I had downloaded previously burned a CD just fine, which worked on the locked computer.
Searching information on the phrase "Incorrect image file path" is not giving me any information on what this could mean or how to fix it, so I'm at the end of my road and asking for help.
Thanks in advance