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Default gateway unavailable. Limited Access


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9 replies to this topic

#1 vennym

vennym

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  • 17 posts
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  • Gender:Male
  • Local time:10:27 PM

Posted 02 March 2018 - 04:33 PM

For the past 5 -6 months I have been having issues with my internet connection and I have tried pretty much everything I could to fix it but nothing seems to work.The internet was working fine with no issues until now and I cant do a system restore that goes far back enough to undo any changes I've made. So I'm stuck. Windows Network Troubleshoot seems to fix the issue but it only works for some time until I lose connection again. 99% of the time it tells me the default gateway is unavailable, but there have been a very few instances where I get network wasn't assigned an IP. All other wireless devices are working fine and it only seems to happen to my computer. My router shows that my computer is still active and connected so it must be a setting or service preventing me but I don't know which one.  Here is a list of things I've tried:

 

Power cycled modem, router, pc

ipconfig /flushdns

ipconfig /release

ipconfig /renew
 nbtstat -R
 netsh int ip reset
netsh winsock reset

 sc stop Dnscache
 sc start Dnscache
 sc stop Dhcp
 sc start Dhcp

Used static IP

unchecked Ipv6

unchecked power management

going into clean boot

safemode with networking

uninstalled virus protection

turned off firewall

uninstalled/reinstalled network adapter

Updated drivers

Updated firmware of router

changed channel number

scanned for viruses and malware

 

Nothing has worked so far. I've tried using the drivers from MSI but it causes com surrogate hangs and other window hangs/issues so I'm using the latest drivers from intel (18.33.11.2) which seem to work better. I'm probably missing something so any advice would be gladly appreciated!


Make and model of computer - Self Built Workstation Desktop - 

Computer Type ACPI x64-based

PC Operating System Microsoft Windows 7 Professional

OS Service Pack Service Pack 1

Motherboard:

Motherboard Name MSI X99A XPower AC (MS-7881) (1 PCI-E x1, 5 PCI-E x16, 1 M.2, 8 DDR4 DIMM, Audio, Dual Gigabit LAN, WiFi)

Motherboard Chipset Intel Wellsburg X99, Intel Haswell-EP

System Memory 32668 MB (DDR4-2133 DDR4 SDRAM)

BIOS Type AMI (07/15/2016)

BIOS Version A.60


How the computer is connected - wireless
 

Make and model of Router - Amped AC1900 Wifi Router

Approximate Distance From the router the PC is if its a wireless connection - 18 ft

What type of internet you have (Dsl, Cable, T-1,etc..) - cable

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by VennyM (administrator) on 02-03-2018 at 11:21:47
Running from "D:\Internet_DL"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: MS-7881 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1       localhost
========================= IP Configuration: ================================

Intel® Dual Band Wireless-AC 7260 = Wireless Network Connection 4 (Connected)
Intel® I210 Gigabit Network Connection = Local Area Connection (Hardware not present)
Intel® Ethernet Connection (2) I218-V = Local Area Connection 2 (Hardware not present)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 25 (Hardware not present)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 26 (Hardware not present)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : VM-Workstation
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : ampedwireless

Wireless LAN adapter Wireless Network Connection 4:

   Connection-specific DNS Suffix  . : ampedwireless
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 7260 #2
   Physical Address. . . . . . . . . : 5C-C5-D4-DC-71-70
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::cddb:1f47:4d51:3fb8%42(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.3.102(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, March 02, 2018 11:18:39 AM
   Lease Expires . . . . . . . . . . : Friday, March 02, 2018 7:18:39 PM
   Default Gateway . . . . . . . . . : 192.168.3.1
   DHCP Server . . . . . . . . . . . : 192.168.3.1
   DHCPv6 IAID . . . . . . . . . . . : 794609108
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-86-4F-7A-5C-C5-D4-DC-71-70
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : 5C-C5-D4-DC-71-74
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1AB0AC33-5C42-400C-B723-0D6D69F7ED59}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.ampedwireless:

   Connection-specific DNS Suffix  . : ampedwireless
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.3.102%46(Preferred)
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    google.com
Addresses:  2607:f8b0:4007:800::200e
      172.217.11.78


Pinging google.com [216.58.219.46] with 32 bytes of data:
Reply from 216.58.219.46: bytes=32 time=13ms TTL=54
Reply from 216.58.219.46: bytes=32 time=13ms TTL=54

Ping statistics for 216.58.219.46:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 13ms, Average = 13ms
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    yahoo.com
Addresses:  2001:4998:c:e33::53
      2001:4998:58:2201::73
      98.139.180.180
      206.190.39.42


Pinging yahoo.com [98.139.180.180] with 32 bytes of data:
Reply from 98.139.180.180: bytes=32 time=95ms TTL=46
Reply from 98.139.180.180: bytes=32 time=95ms TTL=46

Ping statistics for 98.139.180.180:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 95ms, Maximum = 95ms, Average = 95ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 42...5c c5 d4 dc 71 70 ......Intel® Dual Band Wireless-AC 7260 #2
 40...5c c5 d4 dc 71 74 ......Bluetooth Device (Personal Area Network) #2
  1...........................Software Loopback Interface 1
 45...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 46...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.3.1    192.168.3.102     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.3.0    255.255.255.0         On-link     192.168.3.102    266
    192.168.3.102  255.255.255.255         On-link     192.168.3.102    266
    192.168.3.255  255.255.255.255         On-link     192.168.3.102    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.3.102    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.3.102    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 42    266 fe80::/64                On-link
 46    266 fe80::5efe:192.168.3.102/128
                                    On-link
 42    266 fe80::cddb:1f47:4d51:3fb8/128
                                    On-link
  1    306 ff00::/8                 On-link
 42    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/01/2018 10:46:14 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = ComboFix created restore point; Error = 0x8007043c).

Error: (03/01/2018 10:46:14 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007043c, This service cannot be started in Safe Mode
.


Operation:
   Instantiating VSS server

Error: (03/01/2018 10:46:14 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started during Safe Mode.
The Volume Shadow Copy service cannot start while in safe mode. [0x8007043c, This service cannot be started in Safe Mode
]


Operation:
   Instantiating VSS server

Error: (03/01/2018 10:04:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: maya.exe, version: 15.6.2792.0, time stamp: 0x5514a9c7
Faulting module name: ntdll.dll, version: 6.1.7601.24009, time stamp: 0x5a524044
Exception code: 0xc000000d
Fault offset: 0x000000000008f344
Faulting process id: 0x2534
Faulting application start time: 0xmaya.exe0
Faulting application path: maya.exe1
Faulting module path: maya.exe2
Report Id: maya.exe3

Error: (03/01/2018 04:51:02 PM) (Source: MsiInstaller) (User: VM-Workstation)
Description: Product: Intel® Wireless Bluetooth® -- A newer version of Intel® Wireless Bluetooth® is already installed. Setup will now exit.

Error: (03/01/2018 01:50:56 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegSetValueExW(0x00000258,(null),0,REG_BINARY,000000000268F230.72).  hr = 0x80070005, Access is denied.
.

Error: (03/01/2018 01:50:56 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegSetValueExW(0x00000370,(null),0,REG_BINARY,00000000035DE0A0.72).  hr = 0x80070005, Access is denied.
.


Operation:
   BackupShutdown Event

Context:
   Execution Context: Writer
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {05a67f8e-57be-410b-b3f2-1fe37ea54d08}

Error: (03/01/2018 01:50:56 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegSetValueExW(0x0000098c,(null),0,REG_BINARY,000000001367E030.72).  hr = 0x80070005, Access is denied.
.


Operation:
   BackupShutdown Event

Context:
   Execution Context: Writer
   Writer Class Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Name: MSSearch Service Writer
   Writer Instance ID: {727a3857-bb11-4204-9d38-5917aa398f05}

Error: (03/01/2018 01:50:56 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegSetValueExW(0x0000080c,(null),0,REG_BINARY,000000000346DE20.72).  hr = 0x80070005, Access is denied.
.


Operation:
   BackupShutdown Event

Context:
   Execution Context: Writer
   Writer Class Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Name: WMI Writer
   Writer Instance ID: {f94ee9b8-a645-4a2c-93e0-bd6440289bfb}

Error: (03/01/2018 01:50:56 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegSetValueExW(0x00000208,(null),0,REG_BINARY,00000000039BED30.72).  hr = 0x80070005, Access is denied.
.


Operation:
   BackupShutdown Event

Context:
   Execution Context: Writer
   Writer Class Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Name: Registry Writer
   Writer Instance ID: {3eabbba2-52ab-4a3e-b170-71ffb9fa4e65}


System errors:
=============
Error: (03/01/2018 10:56:22 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (03/01/2018 10:50:48 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (03/01/2018 10:50:45 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (03/01/2018 10:50:29 PM) (Source: Application Popup) (User: )
Description: \??\C:\ComboFix\catchme.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (03/01/2018 10:49:05 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (03/01/2018 10:47:18 PM) (Source: Service Control Manager) (User: )
Description: The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.


Error: (03/01/2018 10:46:14 PM) (Source: DCOM) (User: )
Description: 1084VSS{E579AB5F-1CC4-44B4-BED9-DE0991FF0623}

Error: (03/01/2018 10:45:49 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.


Error: (03/01/2018 10:45:49 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.


Error: (03/01/2018 10:45:49 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.



Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2018-03-01 22:50:29.449
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-03-01 22:50:29.434
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-02-11 14:54:13.440
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\btmhsf.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-02-11 14:54:13.377
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\btmhsf.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-02-11 14:51:38.694
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\btmhsf.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-02-11 14:51:38.635
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\btmhsf.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-02-11 14:40:17.923
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\btmhsf.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-02-11 14:40:17.861
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\btmhsf.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-02-11 14:38:39.190
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\btmhsf.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-02-11 14:38:39.125
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\btmhsf.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Active Directory Authentication Library for SQL Server (HKLM\...\{E646D196-A17B-4F14-BE7B-F774527FE5E0}) (Version: 13.0.1100.286 - Microsoft Corporation) Hidden
Active Directory Authentication Library for SQL Server (x86) (HKLM-x32\...\{44DC843A-C591-4064-BE1F-2BDC177AF50C}) (Version: 13.0.1100.286 - Microsoft Corporation) Hidden
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 18.011.20035 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.011.20038 - Adobe Systems Incorporated)
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.16 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 4.4.1.298 - Adobe Systems Incorporated)
Adobe Creative Suite 6 Master Collection (HKLM-x32\...\{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}) (Version: 6 - Adobe Systems Incorporated)
Adobe Flash Player 27 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 27.0.0.183 - Adobe Systems Incorporated)
Adobe Flash Player 27 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 27.0.0.187 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.9.199 - Adobe Systems, Inc.)
Adobe Widget Browser (HKLM-x32\...\com.adobe.WidgetBrowser) (Version: 2.0 Build 348 - Adobe Systems Incorporated.)
AIDA64 Engineer v5.70 (HKLM-x32\...\AIDA64 Engineer_is1) (Version: 5.70 - FinalWire Ltd.)
Asmedia USB Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.36.1 - Asmedia Technology)
Autodesk 3ds Max 2018 (HKLM\...\{52B37EC7-D836-0410-0764-3C24BCED2010}) (Version: 20.3.0.3149 - Autodesk) Hidden
Autodesk 3ds Max 2018 (HKLM\...\Autodesk 3ds Max 2018) (Version: 20.3.0.3149 - Autodesk)
Autodesk 3ds Max 2018 SDK (HKLM\...\{612902D4-45AC-44AD-BA9B-58DC67A1F315}) (Version: 20.0.0.966 - Autodesk)
Autodesk 3ds Max 2018 Update1 (HKLM\...\Autodesk 3ds Max 2018 Update1) (Version: 20.3.0.3149 - Autodesk) Hidden
Autodesk 3ds Max 2018 Update2 (HKLM\...\Autodesk 3ds Max 2018 Update2) (Version: 20.3.0.3149 - Autodesk) Hidden
Autodesk 3ds Max 2018.3 Update (HKLM\...\Autodesk 3ds Max 2018 Update3) (Version: 20.3.0.3149 - Autodesk)
Autodesk 3ds Max 2018.3 Update (HKLM-x32\...\{78f4a44b-aff9-4278-b38a-3b75e490109f}) (Version: 20.3.0.0 - Autodesk) Hidden
Autodesk Advanced Material Library Image Library 2018 (HKLM-x32\...\{177AD7F6-9C77-4E50-BA53-B7259C5F282D}) (Version: 16.11.1.0 - Autodesk)
Autodesk Backburner 2018.0 (HKLM-x32\...\{0038F5AA-8482-4BB2-8A28-3FEA1D58D78A}) (Version: 18.0.0.0 - Autodesk)
Autodesk Certificate Package  (x64) - 5.1.4 (HKLM\...\{79D5E475-5EAB-4474-84F5-BD612337A175}) (Version: 5.1.4.100 - Autodesk)
Autodesk Civil View for 3ds Max 2018 64-bit (HKLM\...\{51C8EDF7-FFDA-430A-8B5E-1895FF14ACB7}) (Version: 20.0.0.0 - Autodesk)
Autodesk Desktop App (HKLM-x32\...\Autodesk Desktop App) (Version: 7.0.7.232 - Autodesk)
Autodesk Inventor Server Engine for 3ds Max 2018 (HKLM\...\{1984E20A-184B-4073-87F4-6755F3EE5769}) (Version: 20.0 - Autodesk)
Autodesk License Service (x64) - 5.1.4 (HKLM\...\{3609A8D9-FC0C-4C9B-9F58-0B1D1A4FE556}) (Version: 5.1.4.0 - Autodesk)
Autodesk Material Library 2018 (HKLM-x32\...\{7847611E-92E9-4917-B395-71C91D523104}) (Version: 16.11.1.0 - Autodesk)
Autodesk Material Library Base Resolution Image Library 2018 (HKLM-x32\...\{FCDED119-A969-4E48-8A32-D21AD6B03253}) (Version: 16.11.1.0 - Autodesk)
Autodesk Material Library Medium Resolution Image Library 2018 (HKLM-x32\...\{6EC5DA32-D02D-47D4-A3C4-988C1BC1A5FE}) (Version: 16.11.1.0 - Autodesk)
Autodesk Maya 2015 (HKLM\...\{D7B06EA3-0B31-4BD0-B1CF-944DCD72656A}) (Version: 15.6.2792.0 - Autodesk) Hidden
Autodesk Maya 2015 (HKLM\...\Autodesk Maya 2015) (Version: 15.6.2792.0 - Autodesk)
Autodesk Maya 2015 SP2 (HKLM\...\Autodesk Maya 2015 SP2) (Version: 15.2.1633.0 - Autodesk) Hidden
Autodesk Maya 2015 SP6 (HKLM\...\Autodesk Maya 2015 SP6) (Version: 15.6.2792.0 - Autodesk)
Autodesk Network License Manager (HKLM\...\{4BE91685-1632-47FC-B563-A8A542C6664C}) (Version: 11.12.0 - Autodesk)
Autodesk Revit Interoperability for 3ds Max 2018 (HKLM\...\{0BB716E0-1800-0610-0000-097DC2F354DF}) (Version: 18.0.0.412 - Autodesk) Hidden
Autodesk Revit Interoperability for 3ds Max 2018 (HKLM\...\Autodesk Revit Interoperability for 3ds Max 2018) (Version: 18.0.0.412 - Autodesk)
bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.39 - Piriform)
Corsair Utility Engine (HKLM-x32\...\{A95A2CA8-D121-4F63-B513-C94AEDDD35C4}) (Version: 2.9.53 - Corsair)
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
HitmanPro 3.8 (HKLM\...\HitmanPro38) (Version: 3.8.0.292 - SurfRight B.V.)
HP Photosmart 7510 series Basic Device Software (HKLM\...\{24C7AD6B-F418-4D3B-B7F2-F3603FD720BF}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
Intel® Chipset Device Software (HKLM-x32\...\{5f313643-63c9-4660-8dae-eb4a80196cb4}) (Version: 10.1.2.19 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.4.1186 - Intel Corporation)
Intel® Network Connections 20.7.67.0 (HKLM\...\PROSetDX) (Version: 20.7.67.0 - Intel)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.5.69 - Intel Corporation)
Intel® Wireless Bluetooth® (HKLM\...\{00000020-0200-4FD1-8F3D-148929CC1385}) (Version: 20.20.0 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{6da487a6-c50d-494e-aaa0-6d8ce9c37ef3}) (Version: 20.10.2 - Intel Corporation)
K-Lite Mega Codec Pack 14.0.0 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 14.0.0 - KLCP)
Magic ISO Maker v5.5 (build 0281) (HKLM-x32\...\Magic ISO Maker v5.5 (build 0281)) (Version:  - )
MagicDisc 2.7.106 (HKLM-x32\...\MagicDisc 2.7.106) (Version:  - )
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
MAXtoA for 3ds Max 2018 (HKLM\...\{B647B1D4-B016-4FBA-8F20-DF6F29347FF4}) (Version: 1.1.859.0 - Solid Angle)
MayaBonusTools (HKLM\...\{D7AA055C-84A1-4A62-E2D0-A2938DEB8C43}) (Version: 16.5.0 - Autodesk, Inc.)
mental ray renderer for Autodesk Maya 2015 (HKLM\...\{BDF821F0-D64C-421D-0052-A9B995B20873}) (Version: 15.2.1633.0 - mental ray)
Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810 (HKLM-x32\...\{e2ee15e2-a480-4bc5-bfb7-e9803d1d9823}) (Version: 14.12.25810.0 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810 (HKLM-x32\...\{56e11d69-7cc9-40a5-a4f9-8f6190c4d84d}) (Version: 14.12.25810.0 - Microsoft Corporation)
Mozilla Firefox 58.0.2 (x64 en-US) (HKCU\...\Mozilla Firefox 58.0.2 (x64 en-US)) (Version: 58.0.2 - Mozilla)
MSI Fast Boot (HKLM-x32\...\{0F212E7A-65EB-4668-A8D7-749026A64F8E}_is1) (Version: 1.0.1.12 - MSI)
NVIDIA 3D Vision Controller Driver 390.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 390.41 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 390.77 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 390.77 - NVIDIA Corporation)
NVIDIA Graphics Driver 390.77 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 390.77 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.36.6 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.36.6 - NVIDIA Corporation)
NVIDIA mental ray and IRay feature plugins for 3ds Max 2018 (HKLM\...\{C76BBD60-09DB-43B3-B5B0-BF00C80B500C}) (Version: 19.0.0.0 - Autodesk)
NVIDIA nView 148.92 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NView) (Version: 148.92 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA WMI 2.31.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVWMI) (Version: 2.31.0 - NVIDIA Corporation)
OpenRL Runtime 1.3.1000.14 x64 (HKLM\...\{250C8D22-1757-11E3-818E-1803734DBB4F}) (Version: 1.3.1000.14 - Caustic Graphics, Inc.)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden
PVSonyDll (HKLM\...\{3D3E663D-4E7E-4577-A560-7ECDDD45548A}) (Version: 1.00.0001 - NVIDIA Corporation) Hidden
Razer Chroma SDK Core Components (HKLM-x32\...\Razer Chroma SDK) (Version: 2.7.2 - Razer Inc.)
Razer Synapse (HKLM-x32\...\{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 2.21.00.830 - Razer Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8245 - Realtek Semiconductor Corp.)
Roslyn Language Services - x86 (HKLM-x32\...\{289B0100-DE41-3E67-B7B0-98CB3AA72166}) (Version: 14.0.25125 - Microsoft Corporation) Hidden
Sound Blaster Cinema 2 (HKLM-x32\...\{B4F6F8CC-2C61-42CC-A4CC-76621F25BDC7}) (Version: 1.00.08 - Creative Technology Limited)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Trapcode Suite 64-bit (HKLM\...\{5210717F-CAFD-4F21-8DF7-6ED3862725C4}) (Version: 12.1.0 - Red Giant Software) Hidden
Trapcode Suite 64-bit (HKLM-x32\...\InstallShield_{5210717F-CAFD-4F21-8DF7-6ED3862725C4}) (Version: 12.1.0 - Red Giant Software)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
V-Ray for 3dsmax 2018 for x64 (HKLM\...\V-Ray for 3dsmax 2018 for x64) (Version: 3.60.04 - Chaos Software Ltd)
V-Ray for Maya 2015 for x64 (HKLM\...\V-Ray for Maya 2015 for x64) (Version: 3.05.03 - Chaos Software Ltd)
V-Ray Online License Server (HKLM\...\V-Ray Online License Server) (Version: 4.4.1 - Chaos Software Ltd)
Vulkan Run Time Libraries 1.0.11.1 (HKLM\...\VulkanRT1.0.11.1) (Version: 1.0.11.1 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.65.0 (HKLM\...\VulkanRT1.0.65.0) (Version: 1.0.65.0 - LunarG, Inc.) Hidden
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.3.15-3 - Wacom Technology Corp.)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
Windows Driver Package - Intel (NETwNs64) net  (01/28/2016 18.33.0.2) (HKLM\...\DB8E580FED93DED40028B1F51A90E3BDCF859611) (Version: 01/28/2016 18.33.0.2 - Intel)
Windows Driver Package - Intel (NETwNs64) net  (02/25/2016 18.40.0.9) (HKLM\...\F58A2B0533AB85F04FDDC4A3119EC09ECAC9C8CB) (Version: 02/25/2016 18.40.0.9 - Intel)
Windows Driver Package - Intel (NETwNs64) net  (04/30/2015 15.11.0.9) (HKLM\...\3A0A5AE912CC81290DB2E472F7DC4CF387C36211) (Version: 04/30/2015 15.11.0.9 - Intel)
Windows Driver Package - Intel (NETwNs64) net  (04/30/2015 15.17.0.1) (HKLM\...\6215B44C20BCFEEA55D04A5A510C7994E3C7E28F) (Version: 04/30/2015 15.17.0.1 - Intel)
Xirrus Wi-Fi Inspector (HKLM-x32\...\{14F84065-1316-42C6-B619-1FE1880050E0}) (Version: 1.2.0000 - Xirrus)
xNormal 3.19.2 (HKLM\...\xNormal 3.19.2) (Version:  - S.Orgaz)
ZBrush 4R7 (HKLM-x32\...\ZBrush 4R7 4R7) (Version: 4R7 - Pixologic)

========================= Devices: ================================

Name: Intel® Ethernet Connection (2) I218-V
Description: Intel® Ethernet Connection (2) I218-V
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: e1dexpress
Device ID: PCI\VEN_8086&DEV_15A1&SUBSYS_78811462&REV_05\3&11583659&0&C8
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Microsoft Virtual WiFi Miniport Adapter #16
Description: Microsoft Virtual WiFi Miniport Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&5965933&11&34
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Intel® I210 Gigabit Network Connection
Description: Intel® I210 Gigabit Network Connection
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: e1rexpress
Device ID: PCI\VEN_8086&DEV_1533&SUBSYS_78811462&REV_03\4&373AF006&0&00E3
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: SanDisk U3 Cruzer Micro USB Device
Description: CD-ROM Drive
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Device ID: USBSTOR\CDROM&VEN_SANDISK&PROD_U3_CRUZER_MICRO&REV_3.27\000015793C6321FE&1
Problem: : A driver (service) for this device has been disabled. An alternate driver may be providing this functionality (Code 32)
Resolution: The start type for this driver is set to disabled in the registry.
Uninstall the driver from Device Manager, and then scan for new hardware to install the driver again. If this does not work, you might have to change the device start type parameter in the registry.

Name: Microsoft Virtual WiFi Miniport Adapter #17
Description: Microsoft Virtual WiFi Miniport Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&5965933&11&35
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 12%
Total physical RAM: 32668.95 MB
Available physical RAM: 28660.11 MB
Total Virtual: 65336.06 MB
Available Virtual: 61071.86 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.79 GB) (Free:70.56 GB) NTFS
2 Drive d: (Storage) (Fixed) (Total:2794.39 GB) (Free:1731.68 GB) NTFS
3 Drive e: (MUROS) (Removable) (Total:1.91 GB) (Free:0.15 GB) FAT

========================= Users: ========================================

User accounts for \\VM-WORKSTATION

Administrator            Guest                    VennyM                   

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

28-02-2018 21:22:13 Installed Xirrus Wi-Fi Inspector.
01-03-2018 16:33:42 Windows Update
01-03-2018 17:52:37 Intel® PROSet/Wireless Software
01-03-2018 21:50:34 Checkpoint by HitmanPro
02-03-2018 06:19:24 JRT Pre-Junkware Removal

**** End of log ****
 



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#2 Sneakycyber

Sneakycyber

    Network Engineer


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Posted 03 March 2018 - 05:39 PM

When you loose internet are you able to ping the router 192.168.3.1?


Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +


#3 vennym

vennym
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Posted 03 March 2018 - 11:10 PM

Sometimes but theres a loss of packets. Last night I couldnt ping it. I ran MTB while the internet was down and it said it couldnt ping google or yahoo. So I started to look at services making sure any dependencies were able to start. I noticed on the MTB report that Computer Browser service had an error ( The Dependency Service or Group Failed to Start) so I changed it from Manual to Automatic. For some reason it didnt let me set it to Automatic delay. I also received a warning from Network diagnostic saying that the connection was broken which is new. I havent turned on my computer today cause Ive been out so I dont know if changing the service did anything. There were some other services that had dependency issues so I have to check those as well.

#4 vennym

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Posted 04 March 2018 - 04:23 PM

So I wanted to give an update, so far nothing has changed.  I pinged a few IPs so I'm posting the results here.

 

pinged 192.168.3.1 (Router)- 50% loss- Reply from 192.168.3.102: Destination Host unreachable, request timed out - Packets: Sent=4, Received=2

 

ping google.com -  Ping request could not find google.com, please check name & try again

 

ping yahoo.com - Ping request could not find yahoo.com, please check name & try again

 

ping 127.0.0.1 - (Loopback)- 0% loss - Packets: Sent=4, Received=4

 

ping 192.168.3.100 (girlfriend's laptop)- Reply from 192.168.3.102: Destination Host unreachable - 0% loss - Packets: Sent=4, Received=4

 

ping Jen-HP (girlfriend's laptop) - ping request could not find host Jen-HP,please check name & try again

 

pathping 192.168.3.100 (girlfriend's laptop)-  Tracing route to 192.168.3.100 over a maxim of 30 hops

     0 vm workstation [192.168.3.102]

     1 vmworkstation [192.168.3.102] reports: Destination host unreachable.

Computer statistics for 25 seconds...

                      Source to here    This Node/Link

Hop   RTT      Lost/Sent = Pct   Lost/Sent = Pct    Address

   0                                                                         vm workstation [192.168.3.102]

                                                     100/ 100 =100:

   1 ---             100/ 100 =100%                  0/ 100 = 0% vm workstation [0.0.0.0]

 

Trace Complete.

 

ping 192.168.3.102 (Host) (from my computer)- 0% loss- Packets: Sent=4, Received=4

 

ping 192.168.3.102  (Host) (from girlfriend's laptop) 100% loss -  Request timed out - Packets: Sent=4, Received=0

 

ping 8.8.8.8 (DNS for Google) - 0% loss- Reply from 192.168.3.102: Destination Host unreachable, request timed out - Packets: Sent=4, Received=4

 

ping 209.18.47.61 (DNS for Spectrum) - 25% loss - Reply from 192.168.3.102: Destination Host unreachable, request timed out Packets: Sent=4, Received=1


Edited by vennym, 04 March 2018 - 05:22 PM.


#5 Sneakycyber

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Posted 04 March 2018 - 05:12 PM

From an elevated command prompt (run as administrator) type sfc /scannow. Allow the scan to complete and post your results. 


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#6 Vicin

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Posted 04 March 2018 - 06:07 PM

Have you tried swapping to an ethernet cable? This should be the first thing you try when you only experience issues on one device to rule out the wi-fi network and card as the source of problems. 

Have you tried doing a factory reset on the router?

 

Considering that the problem only appears on your computer it's likely the problem is between the router and the computer.

 

I'd guess the wifi or the network card.


Edited by Vicin, 04 March 2018 - 06:07 PM.


#7 vennym

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Posted 04 March 2018 - 08:20 PM

There are no integrity violations. I can connect to the internet fine when I use the ethernet cable to router.

#8 Sneakycyber

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Posted 04 March 2018 - 08:55 PM

What speed is your desktop connecting at with the wireless?


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#9 vennym

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Posted 04 March 2018 - 09:11 PM

its 866.7

Edited by vennym, 04 March 2018 - 10:09 PM.


#10 Sneakycyber

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Posted 05 March 2018 - 08:10 AM

It looks like a bad Wifi adapter. Your able to connect to the router fine with a cable, there are no integrity issues with Windows, and you have tried different drivers. If you have access to another wireless Card or USB wireless adapter please try that. 


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