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Contracted ProxyGate and after removal attempts laptop won't boot


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4 replies to this topic

#1 jmugnieco

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Posted 02 March 2018 - 09:35 AM

Hi,

 

I have a Lenovo V110-15ISK with Windows 10 Pro 64-bit.

 

I recently (foolishly) installed software I shouldn't have and as a result contracted a bunch of malware, one of which was ProxyGate.

 

During the removal process, through msconfig I unchecked the ProxyGate service. My laptop then proceeded to cut to a black screen (though still backlit), and upon reboot now boots to the bios boot menu.

 

I cannot get past the boot menu; the laptop hard drive is not listed on the boot menu. I see "Windows boot manager, DVD Drive, IPv4 and IPv6." None of these options allow me to progress past this menu.

 

 

Did PG fry my windows?


Edited by hamluis, 02 March 2018 - 03:35 PM.
Moved from AII to MRL - Hamluis.


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#2 JSntgRvr

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Posted 02 March 2018 - 02:56 PM

Hi and welcome.

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Boot in the Recovery Environment

  • Plug your USB Flash Drive in the infected computer
  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.

Once in the command prompt

  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Scan button and wait for it to complete
  • A log called frst.txt will be saved on your USB Flash Drive. Post it in your next reply

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#3 JSntgRvr

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Posted 04 March 2018 - 07:55 AM

Are you still with us?


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If I have helped you, consider making a donation to help me continue the fight against Malware!
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#4 jmugnieco

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Posted 05 March 2018 - 12:36 AM

Hi, sorry,

 

My school (this was a school issued laptop) offered to take the laptop and attempt to repair it. I'm crossing my fingers >.<



#5 JSntgRvr

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Posted 05 March 2018 - 02:22 PM

Thanks for the feedback. I am therefore closing this topic.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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