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Black screen on online videos/teamviewer (sound works)


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#1 noz03

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Posted 01 March 2018 - 05:50 PM

I have no idea why but in the last week my teamviewer stopped working, it connects but the screen is black. I thought it might be an issue with the software, but then I noticed a few websites that stream videos also have the problem, sound works but the image is black.

 

I am assuming it is some kind of graphics of flash/java type software problem but no idea how what to do about it. Does anyone have any ideas?


Edited by noz03, 02 March 2018 - 05:18 AM.


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#2 hamluis

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Posted 02 March 2018 - 05:22 AM

Did you try uninstalling/reinstalling Team Viewer?  Files could be damaged.

 

Louis



#3 noz03

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Posted 02 March 2018 - 01:29 PM

Did you try uninstalling/reinstalling Team Viewer?  Files could be damaged.

 

Louis

Yup, was also using an older version but up to date now and still has a black screen :(

 

Also ran all windows updates, and tried different screen resolutions. 


Edited by noz03, 02 March 2018 - 01:31 PM.


#4 hamluis

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Posted 03 March 2018 - 05:48 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#5 noz03

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Posted 08 March 2018 - 07:56 AM

Actually I tried a few more things just before I sent the log/spec files and worked out that the video problem was caused by my adblocker, and teamviewer was unrelated and worked once I rebooted the host computer. Thanks anyway though!


Edited by hamluis, 08 March 2018 - 12:10 PM.


#6 hamluis

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Posted 08 March 2018 - 12:10 PM

:thumbup2:, glad you sollved it...thanks for letting us know.

 

Happy computing :).

 

Louis






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