Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 7 Updates Won't Install - Error


  • Please log in to reply
19 replies to this topic

#1 jp_over

jp_over

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA
  • Local time:03:45 PM

Posted 01 March 2018 - 07:35 AM

Hi,

 

I've been having some trouble with Windows 7 not installing updates.  Specifically, the update is:

 

"2018-02 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4074598)

 

Installation date: ‎3/‎1/‎2018 7:28 AM

 

Installation status: Failed

 

Error details: Code 80073701

 

Update type: Important"

 

I've tried using the Windows update tool fix but no luck.

 

Any advice?

 

Thanks!

 

Joe



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 56,280 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:45 PM

Posted 01 March 2018 - 08:45 AM

Have you checked your history...to see if it's already installed?

 

Louis



#3 badtoad

badtoad

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Local time:04:45 PM

Posted 01 March 2018 - 08:54 AM

Could be this https://www.ghacks.net/2018/02/27/report-windows-7-pcs-without-antivirus-solution-cant-new-receive-updates/ Check the registry key.



#4 hamluis

hamluis

    Moderator


  • Moderator
  • 56,280 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:45 PM

Posted 01 March 2018 - 09:12 AM

FWIW:  I just downloaded/installed the two Feb critical updates (Malicious Software and Security Rollup) on 2 of my Win 7 systems...with no problem.

 

Louis



#5 badtoad

badtoad

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Local time:04:45 PM

Posted 01 March 2018 - 10:56 AM

That update failed on my Windows 7 Virtual Machine a few times before it installed.I do not think I did anything to fix it.



#6 jp_over

jp_over
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA
  • Local time:03:45 PM

Posted 01 March 2018 - 04:59 PM

Louis - thanks for the suggestions.  I checked but all the attempts have a "failed" status.

 

badtoad - that's good to know.  I'm going to try a bit more troubleshooting.  Also, I checked out the link you provided but I already have that key set in my registry.



#7 badtoad

badtoad

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Local time:04:45 PM

Posted 01 March 2018 - 05:50 PM

You can try deleting C/Windows/SoftwareDistribution.This trick works for me most of the time.



#8 hamluis

hamluis

    Moderator


  • Moderator
  • 56,280 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:45 PM

Posted 01 March 2018 - 06:17 PM

I would go to Windows Update, change the settings to "Never", reboot the computer...go back to WU, change the settings to "auto" and then do the initial check for updates.  If multiple updates are offered, select only the two I previously mentioned (Malicious Software and Security Rollup).  See what happens.

 

Louis



#9 mightywiz

mightywiz

  • Members
  • 841 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:01:45 PM

Posted 01 March 2018 - 06:25 PM

You can try deleting C/Windows/SoftwareDistribution.This trick works for me most of the time.

you have to go into services.msc and stop windows update service & windows module installer before you can delete or rename the software distribution folder.  I add ".old" to then end so I still have it if something goes wrong. but deleting won't  hurt usually.

 

then after you delete or rename you need to go back into services and start windows update, the windows module installer should re-start when you start windows update.



#10 jp_over

jp_over
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA
  • Local time:03:45 PM

Posted 01 March 2018 - 07:30 PM

Thanks for the additional advice.  I was able to rename the Software Distribution folder but upon attempting to install the update it failed again.  I'll try some of the other things you all suggested shortly.

 

Here are the recent errors:

VglApEP.jpg



#11 JohnC_21

JohnC_21

  • Members
  • 24,437 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:45 PM

Posted 01 March 2018 - 07:46 PM

I would recommend a Board called Sysnative. They can look at your logs and help with your update problems. Post back the results if you have the time. Thanks and Good Luck.

 

https://www.sysnative.com/forums/windows-update/



#12 jp_over

jp_over
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA
  • Local time:03:45 PM

Posted 01 March 2018 - 07:50 PM

I would go to Windows Update, change the settings to "Never", reboot the computer...go back to WU, change the settings to "auto" and then do the initial check for updates.  If multiple updates are offered, select only the two I previously mentioned (Malicious Software and Security Rollup).  See what happens.

 

Louis

 

Hi Louis - just tried this and still get a failed error.


Edited by jp_over, 01 March 2018 - 07:51 PM.


#13 hamluis

hamluis

    Moderator


  • Moderator
  • 56,280 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:45 PM

Posted 02 March 2018 - 05:20 AM

See suggestion by John in Post 11.

 

The basic problem with Win 7 update issues...is that different "solutions" work for different users...you can verify that by sorting through all the W7 Update topics posted by members in this forum.

 

Louis



#14 jp_over

jp_over
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA
  • Local time:03:45 PM

Posted 02 March 2018 - 06:57 AM

I would recommend a Board called Sysnative. They can look at your logs and help with your update problems. Post back the results if you have the time. Thanks and Good Luck.

 

https://www.sysnative.com/forums/windows-update/

 

I've posted over at sysnative and will report back here if I get a solution.

 

Thanks for the help!



#15 hamluis

hamluis

    Moderator


  • Moderator
  • 56,280 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:45 PM

Posted 02 March 2018 - 08:29 AM

Let us know what they find, please :).

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users