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Lost folder content from Desktop


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#1 TJWIL

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Posted 01 March 2018 - 06:46 AM

Hi everyone, this is my first post so go gentle with me. As the title says virtually all folders that I had on the desktop for quick access have lost all their content. Some are photos, some are PDF's etc. I have managed to find some of them but many seem to be missing completely. I tried to do a restore from an earlier point but this hung up. After that happened I could not access office 365 even to uninstall it. I spent 4 hours on the phone with their help desk trying. I also could not open Chrome. The pc is also not recognising anything new plugged in to USB ports.

I now have 365 working again as well as Chrome but the files are still missing.

I have had a friendly IT guy looking at it , he has run Recuva and various other utilities and got it this far. I don't want to put too much on him if I can help it.

I have run a HJT scan and run an automatic interpretation of it and there are things on that, that say must be corrected immediately but that is beyond me I am afraid. Any thoughts?



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#2 hamluis

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Posted 01 March 2018 - 06:51 AM

Please...follow the directions at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html and initiate a new topic in the forum which contains the Prep Guide.

 

Louis

 

EDIT:  New topic at https://www.bleepingcomputer.com/forums/t/672163/lost-folder-content-from-desktop/ in MRL forum.  This Win 7 topic is closed to prevent confusion.


Edited by hamluis, 02 March 2018 - 11:26 AM.





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