Hi everyone, this is my first post so go gentle with me. As the title says virtually all folders that I had on the desktop for quick access have lost all their content. Some are photos, some are PDF's etc. I have managed to find some of them but many seem to be missing completely. I tried to do a restore from an earlier point but this hung up. After that happened I could not access office 365 even to uninstall it. I spent 4 hours on the phone with their help desk trying. I also could not open Chrome. The pc is also not recognising anything new plugged in to USB ports.
I now have 365 working again as well as Chrome but the files are still missing.
I have had a friendly IT guy looking at it , he has run Recuva and various other utilities and got it this far. I don't want to put too much on him if I can help it.
I have run a HJT scan and run an automatic interpretation of it and there are things on that, that say must be corrected immediately but that is beyond me I am afraid. Any thoughts?