You need to identify the ransomware infection first..in some cases using a faulty or incorrect decrypter may cause additional damage or corruption of files.
You can submit (upload) samples of encrypted files, ransom notes and any contact email addresses or hyperlinks provided by the cyber-criminals to ID Ransomware
for assistance with identification
. This is a service that helps identify what ransomware may have encrypted your files and then attempts to direct you to an appropriate support topic where you can seek further assistance. Uploading both
encrypted files and ransom notes together provides a more positive match and helps to avoid false detections. Any contact email addresses or hyperlinks provided by the criminals may also be helpful with identification. If ID Ransomware cannot identify the infection, you can post the case SHA1
it gives you for Demonslay335
to manually inspect the files.
Samples of encrypted files, ransom notes, any related files or suspicious executable's (installer, malicious files, attachments) that you suspect were involved in causing the infection can be submitted (uploaded) here
with a link to this topic. There is a "Link to topic where this file was requested
" box under the Browse button...it's best to zip (compress) all files before sharing. Doing that will be helpful with analyzing and investigating by our crypto malware experts.