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Unknown Infection - Need assistance to exorcise it.

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#1 PC_Noobie


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Posted 28 February 2018 - 06:55 PM

I have an HP Notebook I bought last year. It came with Windows 7 but later in the year I upgraded it to Windows 10. I have some type of stupid virus on my lappy that redirects me to some stupid online game that I'm not even interested in. AVG is NOT doing NOTHING. I came on this forum to get step by step instructions on how to get rid of this pesty bug. I did download TDSS KILLER from off of BleepingComputer.com. One of the Admins here recommended this. Only problem now is backing up my music, videos, pictures and files. I cannot afford to buy a 32GB or more flash drive and wanted to know if I could use one of those "cloud" storage or use Google Drive to backup all of my personal media and files? (Windows 10 Home, 64-bit, x64-based Processor, RAM 4GB) No clue where to find the version of this lappy nor the Build number, sorry. :scratchhead:

Edited by britechguy, 28 February 2018 - 07:44 PM.
Moved to AII. The infection needs to be addressed before anything else can be.

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#2 britechguy


    Been there, done that, got the T-shirt

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Posted 28 February 2018 - 07:07 PM

64 gig flash drives are less than $20.   I just purchased a 512GB Verbatim MicroSD card for $20, though the price has doubled in the last couple of weeks.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

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#3 buddy215


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Posted 01 March 2018 - 06:34 AM

Welcome to BC...


Use the programs below to clean, remove adware and remove malware.


Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download


Malwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

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