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DRIVER_POWER_STATE_FAILURE and CLOCK_WATCHDOG_TIMEOUT BSODs?


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#1 Jirachi

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Posted 26 February 2018 - 09:17 PM

Hi there,

 

Ever since earlier this month, I sometimes have been getting these strange blue artifacts on my screen that freezes my computer and forces me to do a manual shutdown. The first couple of times I got it while I had my computer connected to my TV by a HDMI cable, and I kept trying to open Playback Devices under Sound, but it would not load. I kept clicking it over and over trying to get it to load and then it happened.

 

One day I was just playing a game (Roblox, not even a graphic intensive one) and it did it in the middle of playing.

 

Jump to today, and I got a CLOCK_WATCHDOG_TIMEOUT BSOD while restarting my computer. It booted and then my scrolling options were reversed. (scrolling down went up, and vise vera) I'm not sure if I ever got this error before, so it is strange.

 

https://postimg.org/gallery/37bg0iyks/

 

Here are my BSOD logs, as it would not let me attach them to this topic. It said: "Error You aren't permitted to upload this kind of file"

 

I would attach the photos as well, but it made one upside down and two mirrored even though they are not..

 

I also have a Speccy log if that helps out at all, and attached is the SysnativeBSODCollectionApp .zip file.

 

https://expirebox.com/download/e9aa58610f3ce8a1caf2ddfd461049b3.html - DRIVER_POWER_STATE_FAILURE BSOD LOG 

https://expirebox.com/download/4c246b151e53bc670c28266ac8870ac4.html - CLOCK_WATCHDOG_TIMEOUT BSOD LOG

Speccy log: http://speccy.piriform.com/results/ELIoWorxxI5V7ooPScBQkNi

 

Please help me!

Attached Files


Edited by Jirachi, 26 February 2018 - 10:34 PM.


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#2 Jirachi

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Posted 27 February 2018 - 04:51 PM

155 views and no reply? :-(



#3 Jirachi

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Posted 27 February 2018 - 11:25 PM

Please someone..



#4 HyperHenry

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Posted 28 February 2018 - 10:58 AM

You are receiving a lot of errors mostly pointing at your BIOS, network drivers and display drivers. You need to go to the manufacturer of your notebook's website and update everything available.



#5 Jirachi

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Posted 01 March 2018 - 02:39 PM

Except I have done that...

 

Here is the SysnativeFileCollectionApp .zip file again... even though nothing was wrong with the first one..

 

-coughs- AVG and Avast false positives -coughs-

Attached Files



#6 bwv848

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Posted 01 March 2018 - 03:58 PM

Unfortunately, there weren't any dumps in the uploaded reports. I noticed that Windows had some trouble creating minidumps; please have a look here: https://www.bleepingcomputer.com/forums/t/576615/bsods-but-no-dump-files/ Please also stop using CCleaner temporarily — it automatically deletes dump files.

 

After a crash, check C:\Windows\Minidump and see if there are any dump files. Zip them up and attach them in your next reply.


Edited by bwv848, 01 March 2018 - 03:59 PM.

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#7 HyperHenry

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Posted 01 March 2018 - 04:02 PM

Running: 
Advanced SystemCare Service 11
 
This program is also known for causing crashes and damaging your computer. I would strongly recommend uninstalling it. with Revo Uninstaller.


#8 Jirachi

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Posted 01 March 2018 - 04:12 PM

Unfortunately, there weren't any dumps in the uploaded reports. I noticed that Windows had some trouble creating minidumps; please have a look here: https://www.bleepingcomputer.com/forums/t/576615/bsods-but-no-dump-files/ Please also stop using CCleaner temporarily — it automatically deletes dump files.

 

After a crash, check C:\Windows\Minidump and see if there are any dump files. Zip them up and attach them in your next reply.

https://expirebox.com/download/e9aa58610f3ce8a1caf2ddfd461049b3.html - DRIVER_POWER_STATE_FAILURE BSOD LOG 

https://expirebox.com/download/4c246b151e53bc670c28266ac8870ac4.html - CLOCK_WATCHDOG_TIMEOUT BSOD LOG

 

What about these that were included in the original post?.. I exported them from the Event Viewer. 

Attached Files


Edited by Jirachi, 01 March 2018 - 04:14 PM.


#9 bwv848

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Posted 01 March 2018 - 04:17 PM

Those aren't memory dumps. They won't help. :) Please have a look through the guide please.


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#10 Jirachi

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Posted 01 March 2018 - 04:45 PM

Those aren't memory dumps. They won't help. :) Please have a look through the guide please.

 

That guide is confusing me..

 

It says this:

 

"Set System Crash/ Recovery Settings to "Kernel Memory Dump" - this will produce. . .

--> a Full Kernel Memory Dump - c:\windows\memory.dmp
--> a Mini Kernel dump c:\windows\minidump"

 

but I have no idea how to do that, nor does it clarify how to. It just says how to check your system's "Recoveros" (Recovery) and Page File settings" but nothing on how to set them to something else..


Edited by Jirachi, 01 March 2018 - 08:19 PM.


#11 bwv848

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Posted 01 March 2018 - 11:15 PM

Go to Control Panel → System and Security → System. Click on Advanced System Settings and under the Advanced tab you'll see everything you need. :)


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#12 Jirachi

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Posted 03 March 2018 - 12:24 AM

Okay, I managed to get a Full Kernel Memory Dump and Minidump for the DRIVER_POWER_STATE_FAILURE BSOD.. 

 

I'm not sure what exactly caused the CLOCK_WATCHDOG_TIMEOUT BSOD, so I don't know if I can make it happen again.

 

https://expirebox.com/download/c403ecba4d6bb91c540c4ce1862e007d.html

https://www.virustotal.com/#/file/f6e4089915cea1b45718131815ddba48a6332dc274bad18b538bca134cf8967a/detection

 

 

Also, for some reason while uploading the files earlier, I think I may have gotten another BSOD.. I wasn't at the computer but saw it had restarted.

 

So here are the dumps for that..

 

https://expirebox.com/download/90796bbb65b574b34ef62e1dc34acb11.html

https://www.virustotal.com/#/file/8ec166e72a8d2bdc7ed01a8ae04d5355ffaa261a15a2f8a3dbac49c696a4b576/detection

 

 

Also attached are just the mini dump files incase the Full Kernel Memory Dumps are not needed.

 

7312-01 relates to DRIVER_POWER_STATE_FAILURE.

I have no idea what 5843-01 relates to, but I'd like it to be looked at as well. Maybe that is the other error I had? No idea since I wasn't at the computer to see what happened.

 

Thank you!

Attached Files


Edited by Jirachi, 03 March 2018 - 02:17 AM.


#13 bwv848

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Posted 03 March 2018 - 07:48 PM

Finally!

6: kd> !analyze -show 9F 3 ffffd20984e71a90 ffffd0843a47f7f0 ffffd209835b1c10
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffd20984e71a90, Physical Device Object of the stack
Arg3: ffffd0843a47f7f0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffd209835b1c10, The blocked IRP
6: kd> !poaction 2

Allocated power irps (PopIrpList - fffff80099bfbee0)
  IRP: ffffd2097ea1a7c0 (wait-wake/S3), PDO: ffffd209801b4e40
  IRP: ffffd20980296900 (wait-wake/S3), PDO: ffffd209801bfe40
  IRP: ffffd2098924eab0

Irp worker threads (PopIrpThreadList - fffff80099bfaa10)
  THREAD: ffffd2097e2c2040 (static), IRP: ffffd209835b1c10, DEVICE: ffffd20984ffeb60
  THREAD: ffffd2097e2c3040 (static)
6: kd> .thread ffffd2097e2c2040
Implicit thread is now ffffd209`7e2c2040
6: kd> k
  *** Stack trace for last set context - .thread/.cxr resets it
 # Child-SP          RetAddr           Call Site
00 ffffd084`3a41eb70 fffff800`999533e0 nt!KiSwapContext+0x76
01 ffffd084`3a41ecb0 fffff800`99952d5e nt!KiSwapThread+0x190
02 ffffd084`3a41ed70 fffff800`99952539 nt!KiCommitThreadWait+0x10e
*** WARNING: Unable to verify timestamp for nvhda64v.sys
*** ERROR: Module load completed but symbols could not be loaded for nvhda64v.sys
03 ffffd084`3a41ee10 fffff80c`fca78ee0 nt!KeWaitForSingleObject+0x1c9
04 ffffd084`3a41eef0 ffffd209`83a7e5d0 nvhda64v+0x8ee0
05 ffffd084`3a41eef8 ffffd084`00000000 0xffffd209`83a7e5d0
06 ffffd084`3a41ef00 00000000`00000000 0xffffd084`00000000
6: kd> !irp ffffd209835b1c10
Irp is active with 10 stacks 8 is current (= 0xffffd209835b1ed8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
...
 [ 16, 0]   0  0 ffffd20984e71a90 00000000 fffff80cfb002280-ffffd20984ffe1b0    
           \Driver\HDAudBus    portcls!PowerIrpCompletionRoutine
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  1 ffffd20984ffe060 00000000 00000000-00000000    pending
           \Driver\NVHDA
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 ffffd20984ffeb60 00000000 fffff800999b6890-ffffd20983a7c130 Success Error Cancel pending
           \Driver\ksthunk    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffffd20983a7c130    

            Args: 00000000 00000000 00000000 00000000

Looks like an audio driver issue here...

6: kd> lm k vm nvhda64v
Browse full module list
start             end                 module name
fffff80c`fca70000 fffff80c`fcaa7000   nvhda64v T (no symbols)           
    Loaded symbol image file: nvhda64v.sys
    Image path: \SystemRoot\system32\drivers\nvhda64v.sys
    Image name: nvhda64v.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Dec 15 03:17:43 2017 (5A338527)
    CheckSum:         00044757
    ImageSize:        00037000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

your NVIDIA HD Audio driver precisely. Please update that driver (it should be on your motherboard manufacturer's website).


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#14 HyperHenry

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Posted 03 March 2018 - 08:43 PM

Sometimes with video and audio drivers you have to install them manually. Here's how to do it.

 

Go to Control Panel, click on Device Manager, Then on your display adapter, right click and choose Update Driver. Then click on Browse my computer for driver software. Now click Let me pick from a list of available drivers on my computer. You should find the driver you downloaded. Click on it and then Next. This should properly install the driver.






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