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Posted 26 February 2018 - 02:53 PM
Posted 26 February 2018 - 04:38 PM
the memory specs on the website say:
8 GB (standard)
Up to 16 GB (maximum)
your using DDR3 not DDR3L. DDR3L is a dual voltage memory and that could be why it's only accessing half.
you need to send your memory back and get the correct memory.
Posted 26 February 2018 - 04:51 PM
Yes, the Kingston part is 1.5 volt (DDR3) and the original is 1.35 volt (DDR3L (Low voltage) and the system board can't supply 1.5 volts to the Kingston part. Return it and get a DDR3L module.
Posted 26 February 2018 - 05:27 PM
Ok, thank you. I'm a bit confused. I've attached a screenshot and the link to the stick that I bought. It says DDR3L, I have a few questions if you have time to answer.
1. is there something specific on the page that I didn't catch before I bought it?
2. is this stick advertised incorrectly.
3. is what I ordered correct, but perhaps they didn't send the right product?
Posted 26 February 2018 - 06:02 PM
The part number alone shows it is different along with the voltage difference it is not a match!
Honesty & Integrity Above All!
Posted 26 February 2018 - 06:13 PM
and your speccy reports is showing as 1.5v DDR3 not 1.35 DDR3L. so the advertised description doesnt match the picture of what they sold you.
Posted 26 February 2018 - 06:49 PM
The seller on Amazon should not have listed it as DDR3L because it is not! If he won't do something about it, Amazon will. The item you bought is not as described. It is DDR3, not DDR3L:
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