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BAD_SYSTEM_CONFIG_INFO


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#1 IndieRckr770

IndieRckr770

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Posted 26 February 2018 - 11:17 AM

First time poster - please have patience with me while I learn the forum ropes.

I have a laptop that is encountering the following blue screen event after entering my bitlocker preboot password (PIN). 

I was able to get into the laptop via "safe mode" and grabbed two minidump files (attached). This system does not have the option to use "last known good" or restore points. 

It's on a domain and is built using a company-wide windows 7 professional image. 

TEXT OF BLUE SCREEN EVENTS --
 
1)
A problem has been detected and Windows has been shut down to prevent damage
to your computer.
 
The problem seems to be caused by the following file: Ntfs.sys
 
BAD_SYSTEM_CONFIG_INFO
 
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
 
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
 
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
 
Technical Information:
 
*** STOP: 0x00000074 (0x0000000000000002, 0xfffff8800432e9e0, 0x0000000000000002, 
0xffffffffc000015c)
 
*** Ntfs.sys - Address 0xfffff880018c3650 base at 0xfffff88001842000 DateStamp 
0x5a4991dc
 
2)
A problem has been detected and Windows has been shut down to prevent damage
to your computer.
 
The problem seems to be caused by the following file: ntoskrnl.exe
 
DRIVER_POWER_STATE_FAILURE
 
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
 
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
 
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
 
Technical Information:
 
*** STOP: 0x0000009f (0x0000000000000003, 0xfffffa80072d1060, 0xfffff800048ff3d8, 
0xfffffa8009fac6e0)
 
*** ntoskrnl.exe - Address 0xfffff800030cb440 base at 0xfffff8000305c000 DateStamp 
0x57ee7d5a
 
Any thoughts, people? 

Thank You for your time and any assistance you can provide!
 
 

Attached Files



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#2 hamluis

hamluis

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Posted 26 February 2018 - 11:33 AM

BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Louis






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