I have a desktop PS/2 keyboard that functions fine when in Normal mode. But for some reason when booting in BIOS, by pressing either (F2) or (F8), a message for about a second says, "Keyboard Failure".
Of course, the keyboard functions in BIOS with the up/down arrow and Enter keys. But after going in Safe mode, the keyboard doesn't work, and as soon as when one key is hit, the PS/2 mouse becomes disabled too.
I went into Set up and under Integrated Devices (Legacy Select Options), the following settings are as follows:
Serial Port : Auto
Parallel Port: Mode : PS/2
USB emulation : ON
USB controller : ON
I don't know if anything in those settings are set incorrectly. I always have used the same PS/2 keyboard and mouse everyday. I did have to plug a USB mouse in just to be able to get out of BIOS when I hit a key, and lost control of both PS/2 devices in Safe Mode.
I then went into device manager while in Safe Mode. Under the Hardware tab, the keyboard does not appear.(It says the PS/2 mouse is functioning correctly). I selected "Show Hidden Devices" and the keyboard appears. I clicked on 'keyboard', and the keyboard opens up underneath showing the Standard PS/2 keyboard (But it appears greyed out).
I right clicked on the PS/2 keyboard, selected properties, and under the General tab it says: "Location" : The device is plugged in to the keyboard port. It also says: Currently, this device is not connected to the computer (Code 45)"
I tried the troubleshooting button, but I I don't like following those instructions because it says that I should try first un-installing the driver and then re-booting to let Windows detect hardware and install the drivers. (if it failed to automatically install them, I would have more trouble). I wouldn't find them on either MS or Dell's websites because of this system's age.
I then selected "Update Driver". The hardware wizard pops up to give two options: to install the CD, or allow to install using Windows Updates. I selected install CD using the manufacturer's disc that came with the PC. (I have a CD drive/ DVD burner built in). The wizard said it couldn't find it, and it says to click troubleshoot .
I'll attach a screen shot of the keyboard driver in Device Manage in my next reply while running in Normal mode. I just had a topic closed yesterday on BC under the Virus, Trojan, Spyware, and Malware Removal forum. The moderator helped me to clean my system. My keyboard issue existed before the system was cleaned, so malware is not the issue
I do not have an extra PS/2 keyboard or a USB keyboard. I'm running OS Win XP SP3. The entire FRST log is on BC under my topic that was closed yesterday titled: 'Followed misguided directions on another site to run TDSSKiller', in case you might need additional specs. (I don't know if there's a reason again under this forum, i.e Speccy, FRST, etc)