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Searchscopes - PW Hijacked


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#1 AhhhLeah

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Posted 24 February 2018 - 03:05 PM

Was referred to this thread after one of your members helped me with a different issue.
 
The following happened 2/21:  Windows 7 suddenly asked for a PW to sign in even though I did not change that setting.  Didn't remember the PW so went in through the back door and disabled PW again.  Immediately noticed some programs no longer work and settings of other programs have been changed.  Am told I don't have permission to do certain things even though I am the Admin.  Two user ID's vanished from the sign on screen.  Avast and Malwarebytes seem to be locked.  Prob other issues I haven't yet run across.
 
Tried repeatedly to do a system restore in and out of safe mode.  Each time was told it did not complete, a file was missing or my antivirus was running.  Could confirm Avast and the firewall were disabled but still couldn't get into Malwarebytes so finally ended up uninstalling it although their icon remains on my desktop.  (Edit added 2/24...Ha...I just now looked and it appears it never uninstalled.  It's still sitting in my C drive Program Files but it won't open from my desktop and is not listed in the program list where I uninstalled it.  I won't mess with it any further at this time.)  Tried system restore again and was told it did not work for the same reason but nothing was running. Now Malwarebytes won't download at all (edit added 2/24...and Avast keeps turning off.  Tried again to install Malwarebytes 2/24 with no success.)
 
Thank you in advance.


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#2 Broni

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Posted 24 February 2018 - 07:03 PM

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 AhhhLeah

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Posted 24 February 2018 - 10:20 PM

Task completed and new topic started as requested.  Thank you.



#4 Broni

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Posted 25 February 2018 - 02:17 PM

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