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Possessed Tablet Refreshed Itself, deleted programs


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#1 sam8988378

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Posted 23 February 2018 - 11:11 PM

  I hadn't used the HP Split x 2 tablet for more than a week and a half.  When I exit, I simply close the lid & put it away.  I recently opened it and noticed "Apps Removed While Refreshing Your PC.html" on the desktop.  It used the Opera icon, likely because Opera was the default browser.  But it wouldn't open, nor would Opera.  It seems that this refreshing uninstalled Opera browser.  I opened this with Firefox and found the list of removed programs:

 

Apps removed while refreshing your PC
App name Publisher Version   Amazon Music Amazon Services LLC 3.6.0.671 Apple Application Support (64-bit) Apple Inc. 5.3.1 Apple Mobile Device Support Apple Inc. 8.2.1.3 Bonjour Apple Inc. 3.0.0.10 Broadcom 802.11 Wireless LAN Adapter Broadcom Corporation   Broadcom Bluetooth Drivers Broadcom Corporation 12.0.0.9840 CCleaner Piriform 5.24 Cyberfox Web Browser 8pecxstudios 50.0.2.0 DisplayLink Core Software DisplayLink Corp. 7.7.57957.0 Host App Service Pokki 0.269.7.983 HP Utility Center Hewlett-Packard Company 2.4.4 iCloud Apple Inc. 6.1.2.13 Intel® Management Engine Components Intel Corporation 10.0.25.1048 Intel® Rapid Storage Technology Intel Corporation 13.2.0.1016 Intel® Serial IO Intel Corporation 1.1.165.1 Microsoft Mouse and Keyboard Center Microsoft Corporation 2.3.188.0 Microsoft OneDrive Microsoft Corporation 17.3.6743.1212 Microsoft Silverlight Microsoft Corporation 5.1.50901.0 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 9.0.30729 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 9.0.30729.6161 Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Microsoft Corporation 10.0.40219 Speccy Piriform 1.30 Start Menu Pokki 0.269.7.983 Task Catcher 2.2.2015.0 BillP Studios 2.2.2015.0 Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) Dynastream Innovations, Inc. 04/11/2012 1.2.40.201 Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1) Silicon Labs Software 02/06/2007 3.1
Wednesday, February 15, 2017 10:35 PM
 
WTH?  I Googled refreshing, and found nothing on machine-initiated refreshing.  All the results were about the human user initiating refreshing.  I have Windows Update set to automatically install updates, but this is more than an update.  How did this happen?
 
It wasn't even malware which was removed.  Programs which came with the tablet were removed.  Microsoft's own programs were removed.  Even Amazon music was removed!  What's wrong with Amazon music?  And what did it have against Opera browser?  Nothing but dregs are left from Opera, it even shows in add/remove programs, but nothing happens when I try and uninstall it.
 
Also, some of the programs on the list are links.  Why some but not others?  I haven't used Cyberfox in almost a year, yet it has a link.
 
Are any of these removed programs, such as the Intel ones which came with the tablet, necessary? 
 
The HP Split x 2 came with Windows 7, then lived happily with 8 before 10 took over.
 
Does anyone know what's going on here?  Thanks in advance!

 



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#2 JohnC_21

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Posted 24 February 2018 - 10:08 AM

I can't say why Windows 10 would give you a major upgrade at this point in time but look for a Windows.old folder with a date when you lost your programs. This would indicate you had a major upgrade. You are not alone.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-update-winpc/all-my-programs-removed-after-updating-windows-10/393da4f8-f1b2-4be9-952f-64c8bf874084

 

This shows how to revert to a previous build but I would be hesitant to do this unless you create a complete disk image to a USB external drive first. However unlikely, thing can go wrong. 

 

http://www.thewindowsclub.com/go-back-to-an-earlier-build-of-windows-10



#3 britechguy

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Posted 24 February 2018 - 10:23 AM

Just for the record, I have never seen anything like this on a *recent* feature upgrade (let's say to 1607 or later).

 

It's not at all unusual for a machine to apply a feature upgrade after it's been postponed the set number of times (which I think is three), but I haven't seen a feature upgrade do any app removal or application program/desktop app removal in a very, very long time.

 

Do you know what Version and Build you were on "pre-wipe" and what Version and Build you're running now?

 

This is all the more peculiar because the list of apps includes Microsoft apps, and Windows 10 will generally retain  (if paid and no upgrade is available without additional payment) these or retain & upgrade these rather than nuking them.


Edited by britechguy, 24 February 2018 - 10:25 AM.
Note about app retention.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

      Memory is a crazy woman that hoards rags and throws away food.

                    ~ Austin O'Malley

 

 

 

              

 


#4 sam8988378

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Posted 03 March 2018 - 02:23 AM

I can't say why Windows 10 would give you a major upgrade at this point in time but look for a Windows.old folder with a date when you lost your programs. This would indicate you had a major upgrade. You are not alone.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-update-winpc/all-my-programs-removed-after-updating-windows-10/393da4f8-f1b2-4be9-952f-64c8bf874084

 

This shows how to revert to a previous build but I would be hesitant to do this unless you create a complete disk image to a USB external drive first. However unlikely, thing can go wrong. 

 

http://www.thewindowsclub.com/go-back-to-an-earlier-build-of-windows-10

There is a folder C:\Windows.old\WINDOWS\SoftwareDistribution.  However it's empty, and it's dated September 10 2017.  The folder contains a Download folder which contains another folder, 06b35beae3bef6f5889c9859c80e84f1. Both the Download and subsequent nested folders were created ‎November ‎26, ‎2017.  Not a kb in any of these.  Oddly enough, nothing seems to be misbehaving.  A little more investigating is showing that aside from Opera, programs on the removed list are present on my computer.  Amazon is there, although I could swear it's icon wasn't on the desktop.  Bonjour shows up in Task Manager.  I haven't looked for the others yet, but this is curious.  



#5 sam8988378

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Posted 03 March 2018 - 03:17 AM

Just for the record, I have never seen anything like this on a *recent* feature upgrade (let's say to 1607 or later).

 

It's not at all unusual for a machine to apply a feature upgrade after it's been postponed the set number of times (which I think is three), but I haven't seen a feature upgrade do any app removal or application program/desktop app removal in a very, very long time.

 

Do you know what Version and Build you were on "pre-wipe" and what Version and Build you're running now?

 

This is all the more peculiar because the list of apps includes Microsoft apps, and Windows 10 will generally retain  (if paid and no upgrade is available without additional payment) these or retain & upgrade these rather than nuking them.

The feature update to Windows 10, Version 1709 (from 8.  I bought the HP Split x2 Tablet was bought 11/2014 with Windows 7, and I upgraded to Windows 8 shortly afterwards), was done on 11/26/2017.  I'm now running Windows 10 Home, Version 1709, Build 16299.248.  I don't know this information from before Windows 10.  During the time period when I didn't use the tablet and picked it up to find the changes, the following was installed:Quality Updates
2018-02
2/13/2018 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4074588)

2/13/2018 - Windows Malicious Software Removal Tool x64 2/18 (KB890830)

 

I doubt the Malicious Software Removal Tool was the problem.  But I have done a more thorough search.  Amazon Music icon link is on the desktop, though I could swear it wasn't before.  I don't have that much on the desktop for it to be hidden in clutter. The link goes to a functioning Amazon Music.  Task Manager shows Bonjour, though also on the list, is alive and well.  That doesn't surprise me, as Apple programs are tenacious. I'm going through the list and I think some things have been replaced.  Broadcom Bluetooth Drivers v.12.0.0.9840 was removed.  But in Device Manager I found Broadcom 43142 Bluetooth 4.0 Adapter needed a driver update.  Microsoft Bluetooth Enumerator, LE Enumerator, and Protocol Support Drivers did not need to be updated. Almost everything in Device Manager didn't need updated drivers, but Intel® 8 Series LPC Controller (Premium SKU) - 9C43, Intel® series Express Root Port(s) #2 9C12, & #6 9CIA, SM BUS Controller - 9C22, and Intel® Management Engine Series Interface all needed updating. I'm wondering if this has anything to do with the removed Intel® products?  If so, I'm going to have to hunt down everything on the removed list.

     




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