I caused the problem by not knowing what I was doing and was DEEP inside the bowels of my ASUS laptop Windows 10. I was trying to removed previous owner's user name - there's a regular place to do it but it didn't so I looked around more. Finally reached a place where I believed it was taken care of and was told to "reset password at logon". It was easy to just select button that says "reset password" but it then asked for reset disk - I don't have one so I now can't get into my laptop. I know there is a solution because I believe computers cannot be broken via software - is there someone(s) who can help me, please.
I used to be very good with computers - years ago but at "advanced" age I no longer am able to solve computer puzzles and not as patient to. Hopefully someone can help this grandmother. Thank you so much
I have now been told, by repair shop, the problem is in BIOS and they didn't know how to repair it. This is a fairly new (? 3 years) computer so hopefully it can be repaired. Hoping there is a solution. Getting desperate.
Thanks - Linda