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External hard drive not working


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3 replies to this topic

#1 Ay0xb

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Posted 22 February 2018 - 03:56 PM

Hi! I bought an external hard drive lately with 230 GB and it looks like it was moved from a PC and it's plugged inside a box anyways, the first time I plug it it with my laptop I had a few files that said Program files and stuff and I  tried to format it and it said that Windows was unable to finish format. I tried the chkdsk command in CMD but IT NEVER WORKED and I go to Disk Management and delete select the drive and delete the volume then it becomes unallocated then I right click on it and choose New simple Volume then next next and choose NTFS and then I finish and it says The format did not complete successfully. please help me and thank you so much!



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#2 JohnC_21

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Posted 22 February 2018 - 04:13 PM

The USB bridge card in the enclosure could be bad, a bad cable, or the drive itself is bad. This looks like a used drive.

 

Download Seatools for Windows and do the short test. If it passes the short test do the long test.

 

https://www.seagate.com/support/downloads/seatools/seatools-win-master/

 

How to Use Seatools for Windows

 

http://knowledge.seagate.com/articles/en_US/FAQ/202435en



#3 mikey11

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Posted 22 February 2018 - 05:19 PM

if it is a desktop hard drive, your computer may not be able to supply enough power to power the drive over the USB cable,

 

you may need to buy an enclosure with an external power supply....

 

here is a random example.....

 

https://www.amazon.ca/gp/product/B0788BQGB6/ref=s9_acsd_newrz_hd_bw_b1LRlfv_c_x_w/132-6938929-3693907?pf_rd_m=A3DWYIK6Y9EEQB&pf_rd_s=merchandised-search-5&pf_rd_r=G5QZE655VFSAYZ2EEF6B&pf_rd_t=101&pf_rd_p=05966f87-c8b9-5989-88a3-acec6b9a702f&pf_rd_i=1233054011



#4 OldPhil

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Posted 22 February 2018 - 07:07 PM

Maybe luck will be with you, is it possible to return the drive?


Honesty & Integrity Above All!





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