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Laptop screen is blank with only Cursor showing.


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13 replies to this topic

#1 mattytun

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Posted 22 February 2018 - 06:44 AM

Hi my dell laptop XPS is booting up ok in normal mode then after about 5 seconds everything blanks out and just leaves me with the cursor showing on a blank screen

Everything works in safe mode

I also have acronis true image with full back-up if that helps

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#2 OldPhil

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Posted 22 February 2018 - 07:05 AM

Anything out of order in device manager?  Seems like something is not loading right.  Run Speecy and post it.


Honesty & Integrity Above All!


#3 mikey11

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Posted 22 February 2018 - 07:36 AM

open a command prompt in safe mode

 

type.....

 

C: <enter>

cd\ <enter>

chkdsk /f /r <enter>

 

the process might take awhile

when it is completed reboot


Edited by mikey11, 22 February 2018 - 07:37 AM.


#4 mattytun

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Posted 22 February 2018 - 11:34 AM

open a command prompt in safe mode

 

type.....

 

C: <enter>

cd\ <enter>

chkdsk /f /r <enter>

 

the process might take awhile

when it is completed reboot

Hi i followed your instructions then laptop rebooted i got error messages after everything loaded on home screen then everything disappeared
 

 

Attached Files


Edited by mattytun, 22 February 2018 - 11:36 AM.


#5 mattytun

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Posted 22 February 2018 - 11:45 AM

Anything out of order in device manager?  Seems like something is not loading right.  Run Speecy and post it.

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#6 OldPhil

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Posted 22 February 2018 - 11:52 AM

Run Speecy in safe more and post the result it will provide needed information.  Also while in safe mode in the search box type CMD right click it run as administrator when the DOS box pops up type sfc /scannow mind the space after sfc hit enter this will check for file system for problems. 


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#7 OldPhil

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Posted 22 February 2018 - 12:07 PM

While in safe mode in the search box type CMD right click it run as administrator when the DOS box pops up type sfc /scannow mind the space after sfc hit enter this will check for file system for problems. 
Please follow hamluis's instructions in post #2 this will provide much needed info.

https://www.bleepingcomputer.com/forums/t/623310/windows-update-sits-at-0/

You Speecy report needs to be posted as described in hamluis's post.

Honesty & Integrity Above All!


#8 mattytun

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Posted 22 February 2018 - 12:30 PM

When I click spare key>file> publish snapshot

It'says the server name or address could not be resolved

#9 hamluis

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Posted 22 February 2018 - 01:08 PM

You are in safe mode with networking?

 

Louis



#10 mattytun

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Posted 22 February 2018 - 01:24 PM

You are in safe mode with networking?

 

Louis

Hi i was not connected to internet

 

http://speccy.piriform.com/results/SCoP3iSRmKMpQN35eh5QrFL



#11 mattytun

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Posted 22 February 2018 - 02:16 PM

looks like I've sorted my problem I was passing time when I saw a similar post to mine and it mentioned a clean boot using msconfig etc so tried it and everything seems to be ok :o :whistle:



#12 hamluis

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Posted 23 February 2018 - 08:44 AM

 A clean boot will not itself...correct a problem.  A clean boot is a diagnostic approach to finding a process/file which is triggering system problems.

 

http://support.logitech.com/en_us/article/228

 

Were you able to pinpoint a problem...or did you just disable the secondary drivers/processes that are nullified by initiating a clean boot?

 

Louis


Edited by hamluis, 23 February 2018 - 08:46 AM.


#13 K4MF

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Posted 23 February 2018 - 11:07 AM

This can happen when the Lync Add-on is installed in IE. Disabling it resolves the issue.



#14 mattytun

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Posted 23 February 2018 - 11:25 AM

 A clean boot will not itself...correct a problem.  A clean boot is a diagnostic approach to finding a process/file which is triggering system problems.

 

http://support.logitech.com/en_us/article/228

 

Were you able to pinpoint a problem...or did you just disable the secondary drivers/processes that are nullified by initiating a clean boot?

 

Louis

Hi, I followed the instructions in the same as the link you posted then it was working so not sure what happened.






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