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I Can't Get Rid Of Winantivirus And Ie Popups


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14 replies to this topic

#1 roundishbed

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Posted 01 October 2006 - 10:37 PM

I keep getting Win Antivirus pop-ups opening in tabs in my Firefox browser. I also get random Internet Explorer windows popping up on me for sites such as Orbits.com. I have run Spybot S&D numerous times. Sometimes it even reports Winantivirus as a problem and I have gone through the fix selected problems process and get a result of all entries fixed. Yet, I still get the Win Anti virus pop ups. I downloaded hijackthis and ran it here is my log file:

Logfile of HijackThis v1.99.1
Scan saved at 11:18:21 PM, on 10/1/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\QWxseQ\command.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\ccc048c2.exe
E:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\{14C57DB5-0AE9-1033-0622-050921040001}\Update.exe
E:\Program Files\Valve\Steam\Steam.exe
C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
C:\PROGRA~1\COMMON~1\mfio\mfiom.exe
C:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
e:\Program Files\uTorrent\uTorrent.exe
C:\PROGRA~1\COMMON~1\mfio\mfioa.exe
E:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
E:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [ccc048c2.exe] C:\WINDOWS\system32\ccc048c2.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nosrrl.dll] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\nosrrl.dll,dunfqgg
O4 - HKLM\..\Run: [fbzzzbe.dll] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\fbzzzbe.dll,vahgmag
O4 - HKLM\..\Run: [gliuqhd.dll] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\gliuqhd.dll,ofayhw
O4 - HKLM\..\RunOnce: [SpybotSnD] "E:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [Steam] e:\Program Files\Valve\Steam\Steam.exe -silent
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [ccc048c2.exe] C:\Documents and Settings\Dali\Local Settings\Application Data\ccc048c2.exe
O4 - HKCU\..\Run: [mfio] C:\PROGRA~1\COMMON~1\mfio\mfiom.exe
O4 - Startup: .protected
O4 - Global Startup: .protected
O4 - Global Startup: Logitech SetPoint.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {97B79133-88F0-45F0-8D57-0F2EF27D9C66} - http://85.255.114.166/1/rdgUS2404.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\QWxseQ\command.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe

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#2 Buckeye_Sam

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Posted 02 October 2006 - 09:09 PM

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. :thumbsup:




Please download SmitfraudFix (by S!Ri) to your Desktop.
Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.


=======================


Please download Ewido Anti-spyware and save that file to your desktop.
This is a 30 day trial of the program
  • Once you have downloaded ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
  • Once the setup is complete you will need run ewido and update the definition files.
  • On the main screen select the icon "Update" then select the "Update now" link.
    • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
Close ewido anti-spyware. Do not run a scan yet!


========================


Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter
This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 roundishbed

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Posted 05 October 2006 - 01:23 AM

thank you first of all for responding. I did exactly as you specified. Here is my log:
SmitFraudFix v2.104

Scan done at 2:19:58.87, Thu 10/05/2006
Run from C:\Documents and Settings\Dali\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in normal mode

C:\


C:\WINDOWS

C:\WINDOWS\.protected FOUND !

C:\WINDOWS\system


C:\WINDOWS\Web


C:\WINDOWS\system32


C:\Documents and Settings\Dali


C:\Documents and Settings\Dali\Application Data


Start Menu

C:\DOCUME~1\Dali\STARTM~1\Programs\Startup\.protected FOUND !
C:\DOCUME~1\ALLUSE~1\STARTM~1\Programs\Startup\.protected FOUND !

C:\DOCUME~1\Dali\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


pe386-msguard-lzx32


Scanning wininet.dll infection


End

#4 Buckeye_Sam

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Posted 05 October 2006 - 05:06 PM

You may have noticed that Ewido was recently renamed to AVG Anti-spyware. It refers to the same program in these instructions.


Please print out or copy these instructions/tutorial to Notepad as the internet will not be available to you at certain points of the removal process (while in Safe Mode). Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.


1. Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
2. Run Smitfraud
  • Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
  • Select option #2 - Clean by typing 2 and press Enter.
  • Wait for the tool to complete and disk cleanup to finish.
  • You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.
  • The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.


    A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

    The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
3. Clean out your Temporary Internet files
  • Close Internet Explorer and close any instances of Windows Explorer.
  • Click Start -> Control Panel and then double-click Internet Options.
  • On the General tab, click Delete Files under Temporary Internet Files.
  • In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
  • On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
  • Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
  • Click OK.
4. Next Click Start -> Control Panel and then double-click Display.
  • Click on the Desktop tab, then click the Customize Desktop button.
  • Click on the Web tab.
  • Under Web Pages you may see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button.
  • Click Ok then Apply and Ok.
5. Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.


6. Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
  • IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning proccess.

  • Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
  • Ewido will now begin the scanning process, be patient this may take a little time.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, then select "Apply all actions"
  • Next select the "Reports" icon at the top.
  • Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
  • Close AVG Anti-Spyware.
7. Reboot back into Normal Windows Mode


8. Run SmitfraudFix.
  • Open the SmitfraudFix folder and double-click smitfraudfix.cmd
  • Select option #3 - Delete Trusted zone by typing 3 and press Enter
  • Answer Yes to the question "Restore Trusted Zone ?" by typing Y and hit Enter.


    Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
9.Please Post the following logs:
  • C:\rapport.txt
  • AVG Anti-Spyware log
  • A new HijackThis log
You may need several replies to post the requested logs, otherwise they might get cut off.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#5 roundishbed

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Posted 05 October 2006 - 09:03 PM

thank you so much for replying in such a timely manner. I attempted to follow your instructions but when I booted in safe mode and chose my usual account it said loading your settings. Then the screen went blank except for the safe mode banner and footer and it just stays like that. I rebooted and tried logging in as admin in safe mode and the same thing happened. Am I doing something wrong or does it take a long time to load in safe mode and I'm just impatient? Also as soon as the screen went blank it looked like some sort of error message popped up but it went away before i could even read it. Any help would be greatly appreciated Sam.

Edited by roundishbed, 05 October 2006 - 09:04 PM.


#6 Buckeye_Sam

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Posted 06 October 2006 - 02:55 PM

Let's work around that issue for now and see where it gets us. Go ahead and run the entire fix in normal mode and post the requested logs. Then we'll see how successful it was.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#7 roundishbed

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Posted 07 October 2006 - 11:09 AM

ok I ran everything in normal mode here are my logs:
SmitFraudFix v2.104

Scan done at 2:06:37.06, Sat 10/07/2006
Run from C:\Documents and Settings\Dali\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in normal mode

Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"incestuously"="{03413bf7-e34c-445b-bfc0-a2b127255871}"


Killing process


Generic Renos Fix

GenericRenosFix by S!Ri


Deleting infected files

C:\WINDOWS\.protected Deleted
Problem while deleting C:\WINDOWS\system32\ishost.exe
Problem while deleting C:\WINDOWS\system32\ismini.exe
C:\WINDOWS\system32\isnotify.exe Deleted
C:\WINDOWS\system32\issearch.exe Deleted
Problem while deleting C:\WINDOWS\system32\ixt?.dll
Problem while deleting C:\WINDOWS\system32\ixt??.dll
C:\WINDOWS\system32\ot.ico Deleted
C:\WINDOWS\system32\ts.ico Deleted
C:\WINDOWS\system32\components\flx?.dll Deleted
C:\Documents and Settings\Dali\Application Data\Microsoft\Internet Explorer\Quick Launch\SpyQuake2.com 2.3.lnk Deleted
C:\DOCUME~1\Dali\Desktop\SpyQuake2.com.lnk Deleted
C:\DOCUME~1\ALLUSE~1\Desktop\Online Security Guide.url Deleted
C:\DOCUME~1\ALLUSE~1\Desktop\Security Troubleshooting.url Deleted
C:\DOCUME~1\Dali\FAVORI~1\Antivirus Test Online.url Deleted
C:\DOCUME~1\Dali\STARTM~1\SpyQuake2.com 2.3.lnk Deleted
C:\DOCUME~1\Dali\STARTM~1\Programs\SpyQuake2.com Deleted
C:\DOCUME~1\Dali\STARTM~1\Programs\Startup\.protected Deleted
C:\DOCUME~1\ALLUSE~1\STARTM~1\Online Security Guide.url Deleted
C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url Deleted
C:\DOCUME~1\ALLUSE~1\STARTM~1\Programs\Startup\.protected Deleted
Problem while deleting C:\Program Files\Safety Bar\
C:\Program Files\SpyQuake2.com\ Deleted

Deleting Temp Files


Registry Cleaning

Registry Cleaning done.

After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


Reboot

C:\WINDOWS\system32\ishost.exe Deleted
C:\WINDOWS\system32\ismini.exe Deleted
C:\WINDOWS\system32\ixt?.dll Deleted
C:\Program Files\Safety Bar Deleted

End

#8 roundishbed

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Posted 07 October 2006 - 11:12 AM

Here is my hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 2:43:14 AM, on 10/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\spoolsv.exe
e:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
E:\Program Files\QuickTime\qttask.exe
E:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\WINDOWS\system32\WgaTray.exe
E:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\system32\wscntfy.exe
E:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
E:\Program Files\Valve\Steam\Steam.exe
C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
E:\Program Files\Adobe\Acrobat 7.0\Acrobat\acrobat_sl.exe
E:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\WINDOWS\system32\wuauclt.exe
E:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - E:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "E:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - e:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\QWxseQ\command.exe (file missing)
O23 - Service: lxbx_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbxcoms.exe

#9 roundishbed

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Posted 07 October 2006 - 11:16 AM

And here is my AvG log:
---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 2:39:47 AM 10/7/2006

+ Scan result:



C:\WINDOWS\QWxseQ\asappsrv.dll -> Adware.CommAd : Cleaned with backup (quarantined).
C:\WINDOWS\QWxseQ\command.exe -> Adware.CommAd : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP11\A0001642.dll -> Adware.Softomate : Cleaned with backup (quarantined).
C:\Program Files\Common Files\mfio\mfiod\mfioc.dll -> Adware.TargetServer : Cleaned with backup (quarantined).
C:\WINDOWS\system32\qomjifg.dll -> Adware.Virtumionde : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP12\A0001956.exe -> Backdoor.Small : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP11\A0001644.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP12\A0001844.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP12\A0001935.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP13\A0002076.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP13\A0003075.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP15\A0003206.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP16\A0003288.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP17\A0003331.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP18\A0003372.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).
C:\WINDOWS\system32\ccc048c2.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).
C:\Program Files\Common Files\mfio\mfiop.exe -> Downloader.TSUpdate.f : Cleaned with backup (quarantined).
C:\Program Files\Common Files\mfio\mfioa.exe -> Downloader.TSUpdate.l : Cleaned with backup (quarantined).
C:\Program Files\Common Files\mfio\mfiom.exe -> Downloader.TSUpdate.n : Cleaned with backup (quarantined).
C:\Program Files\Common Files\mfio\mfiol.exe -> Downloader.TSUpdate.r : Cleaned with backup (quarantined).
C:\WINDOWS\system32\ilesqlpf.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\WINDOWS\system32\xqdxubxh.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP12\A0001938.exe -> Not-A-Virus.Downloader.Win32.WinFixer.o : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP22\A0004654.dll -> Not-A-Virus.Hoax.Win32.Renos.ds : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP22\A0004659.dll -> Not-A-Virus.Hoax.Win32.Renos.ds : Cleaned with backup (quarantined).
C:\WINDOWS\system32\__delete_on_reboot__u_r_r_o_x_t_l_._d_l_l_ -> Not-A-Virus.Hoax.Win32.Renos.ds : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP17\A0003323.exe -> Not-A-Virus.Monitor.Win32.NetMon.a : Cleaned with backup (quarantined).
C:\WINDOWS\system32\myxhtvpr.dll -> Trojan.BHO.g : Cleaned with backup (quarantined).
D:\My Documents\MY THEMES\Windows XP Themes Megapack\2_of_hearts\2_Of_Hearts_SS\TwoOfHearts.scr -> Trojan.NSAnti.A : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win153.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win1F.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win32.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win48.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win603.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win606.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win609.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win60C.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win60F.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win72F.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win732.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win736.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win739.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\win73E.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\winA76.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\winA79.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\winA7C.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\winA7F.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\winA83.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\winE3.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{3CC24B46-30E5-41E1-B93B-0208EEFFAFAD}\RP21\A0004541.exe -> Trojan.Starter.65 : Cleaned with backup (quarantined).


::Report end



As a side note, as I've been posting these logs I haven't gotten one pop-up!!! I'm so excited!!! :thumbsup: :flowers:

Edited by roundishbed, 07 October 2006 - 11:18 AM.


#10 Buckeye_Sam

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Posted 07 October 2006 - 02:27 PM

Your log is looking pretty good.

Run Hijackthis again, click scan, and Put a checkmark next to each of the lines listed below. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\QWxseQ\command.exe (file missing)




Delete this folder if it's still there.

C:\WINDOWS\QWxseQ



We need to update your version of Java.
  • Download the latest version of Java Runtime Environment (JRE) 5.0 Update 9 from HERE
    • Scroll down to where it says Java Runtime Environment (JRE) 5.0 Update 9
    • Click the "Download" button to the right.
    • Accept the license agreement.
    • Click Windows Offline Installation, Multi-language to download the file.
  • Once the program has finished downloading:
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
      • It should have next icon next to it: Posted Image
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-1_5_0_09-windowsi586-p.exe to install the newest version.
  • Go back into the Control Panel and double-click the Java Icon.
    • Under Temporary Internet Files, click the Delete Files button.
    • There are three options in the window to clear the cache - Leave ALL 3 Checked
      • Downloaded Applets
      • Downloaded Applications
      • Other Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Java Control Panel.
Reboot your computer and post a new hijackthis log.
Let me know of any problems or issues that you are still having.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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#11 roundishbed

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Posted 08 October 2006 - 11:10 AM

ok i updated my java and here's my HJT log. Just a note. that command.exe seems to be where all of my trouble is coming from. everytime i select it in the HJT and select fix it. it shows up again in the very next scan... is there a way to permanently delete this? If it comes down to it I'm willing to re'install windows. but i may need help with the process since i've never personally done it myself




Logfile of HijackThis v1.99.1
Scan saved at 12:07:11 PM, on 10/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
e:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\RUNDLL32.EXE
E:\Program Files\QuickTime\qttask.exe
E:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
E:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\system32\wscntfy.exe
E:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\WgaTray.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\WINDOWS\System32\alg.exe
E:\Program Files\Valve\Steam\Steam.exe
C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
E:\Program Files\Adobe\Acrobat 7.0\Acrobat\acrobat_sl.exe
E:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\HijackThis.exe

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - E:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "E:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - e:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\QWxseQ\command.exe (file missing)
O23 - Service: lxbx_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbxcoms.exe

Edited by roundishbed, 08 October 2006 - 11:14 AM.


#12 Buckeye_Sam

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Posted 08 October 2006 - 09:36 PM

No, it definitely won't come to that.


Click Start > Run and type these commands hitting enter after each one:

sc stop cmdService

sc delete cmdService



Reboot and post a new hijackthis log.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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#13 roundishbed

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Posted 09 October 2006 - 05:07 PM

new hijack log



Logfile of HijackThis v1.99.1
Scan saved at 6:00:31 PM, on 10/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
e:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
E:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
E:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
E:\Program Files\DAEMON Tools\daemon.exe
E:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
E:\Program Files\Valve\Steam\Steam.exe
C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
C:\Program Files\Common Files\Adobe\Updater\AdobeUpdater.exe
E:\Program Files\Adobe\Acrobat 7.0\Acrobat\acrobat_sl.exe
E:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WgaTray.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\Documents and Settings\Dali\My Documents\Updater\stockphotos1\UpdateInstaller1_0_7.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\MsiExec.exe
C:\WINDOWS\system32\wuauclt.exe
E:\Program Files\HijackThis.exe

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - E:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "E:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - e:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: lxbx_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbxcoms.exe

#14 Buckeye_Sam

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Posted 10 October 2006 - 06:30 AM

Your log is clean! :thumbsup:


Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

:flowers: :huh:
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#15 Buckeye_Sam

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Posted 11 October 2006 - 07:24 AM

Now that your problem appears to be resolved, this thread will be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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