So my mother received a fake "Microsoft Infected, Call I-833-557-9555" or something along that line. She called that number and spoke to someone and ended up giving him remote access to her laptop. I believe he lead her to a helpme.com site, which is obviously a fake phishing site. But since she gave him access to her laptop, she hung up on him once he asked her for her credit card info for $400 anti virus.
I wanted to know what steps I should take for her laptop. Its acting normal but Im afraid it maybe infected and maybe our wifi as well.
*edit : I did download malawarebytes and did a scan, nothing serious was found
Edited by hamluis, 22 February 2018 - 06:02 AM.
Moved from Win 7 to Gen Security - Hamluis.