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Connected to network with no internet.


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12 replies to this topic

#1 zz2003

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Posted 21 February 2018 - 03:45 PM

I have a Toshiba Laptop/tablet (64 bit, 6MG Ram) with widows 10 version 1703. I recently became unable to connect to the internet under any circumstances. I can plug in a working ethernet cable and still not access the internet all while connecting to my home network.

I have tried renewing the lease, tried resetting the driver all to no avail. 

Do I need to scrap it and cry??  

 

 

 

Thanks in advance

 

 



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#2 mikey11

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Posted 21 February 2018 - 03:57 PM

start it in safe mode.....can you connect in safe mode?



#3 MasterNe0

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Posted 21 February 2018 - 04:07 PM

Can you open a CMD and do a IPCONFIG /ALL

 

Also have you tried wireless as well?



#4 zz2003

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Posted 21 February 2018 - 04:10 PM

I am embarrassed to state I am unable to figure out how to start in safe mode. Nothing like my win 7....



#5 zz2003

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Posted 21 February 2018 - 04:14 PM

no, unable to connect in safe mode via either WIFI or ethernet.



#6 zz2003

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Posted 21 February 2018 - 04:15 PM

I have done the ip config/all as well 



#7 mikey11

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Posted 21 February 2018 - 04:18 PM

when did this start?

 

do a system restore to a point BEFORE the problem began



#8 zz2003

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Posted 21 February 2018 - 04:28 PM

I have to attend a meeting now, will try to see if I can figure out the restore function. Again, nothing like win 7. What I thought might be it was in fact going to wipe the entire drive. I cancelled that. 

Thanks 



#9 zz2003

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Posted 21 February 2018 - 07:08 PM

Restore completed and no change at all in the connection to the internet status....



#10 mikey11

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Posted 22 February 2018 - 07:34 AM

go into device manager....are there any yellow flags on anything in that list?

 

if you dont know how to get there, search in cortana fir device manager



#11 zz2003

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Posted 22 February 2018 - 07:52 AM

No yellow flags



#12 orlbuckeye

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Posted 22 February 2018 - 08:52 AM

Can you connect to the wireless network on any other devices? Phone tablet or Other PC.  If yes it's probably driver from a Windows 10 update. I typically go to Device Manager when having issues with drivers. I removed the device (ethernet card or wireless card. The I click search for new hardware and my system will see the cards and update the drivers.


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#13 zz2003

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Posted 22 February 2018 - 08:57 AM

Orlbuckeye, I am not sure I understand the question. 

If you are asking if other devices will connect to the wifi or via ethernet cabling, the answer is yes to all.

I have uninstalled the network adaptor and restarted and reinstalled numerous times to no avail...................






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