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Driver update support problem popup X-[

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2 replies to this topic

#1 mekayla1960


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Posted 21 February 2018 - 01:33 PM

I keep getting an annoying driver update support problem message popup. See attached. I searched the internet to find out if this is legit or malware/adware. I couldn't conclude anything from all the entries I've read in different websites. I landed on this site and ran the adwcleaner. Below is the logfile it created. I can't tell what should stay or go. Please review my documentation and advise. Thank you.
# AdwCleaner - Logfile created on Wed Feb 21 17:24:57 2018
# Updated on 2018/08/02 by Malwarebytes 
# Database: 02-16-2018.1
# Running on Windows 10 Home (X64)
# Mode: scan
***** [ Services ] *****
PUP.Optional.PCProtect, SecurityService
***** [ Folders ] *****
PUP.Optional.Legacy, C:\Users\Default\AppData\Local\Pokki
PUP.Optional.Legacy, C:\Users\Default User\AppData\Local\Pokki
PUP.Optional.Legacy, C:\Users\mekayla1960\AppData\Local\Pokki
PUP.Optional.Legacy, C:\Users\Public\Pokki
PUP.Optional.ScanGuard, C:\Program Files (x86)\ScanGuard
PUP.Optional.ScanGuard, C:\Users\mekayla1960\AppData\Roaming\ScanGuard
PUP.Optional.ScanGuard, C:\Users\mekayla1960\Documents\ScanGuard
PUP.Optional.DriverSupport, C:\ProgramData\UAB
***** [ Files ] *****
PUP.Optional.ScanGuard, C:\Users\mekayla1960\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ScanGuard.lnk
PUP.Optional.ScanGuard, C:\Users\mekayla1960\Desktop\ScanGuard.lnk
PUP.Optional.PCAppStore, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC App Store.lnk
PUP.Optional.PCAppStore, C:\Users\mekayla1960\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\PC App Store.lnk
***** [ DLL ] *****
No malicious DLLs found.
***** [ WMI ] *****
No malicious WMI found.
***** [ Shortcuts ] *****
No malicious shortcuts found.
***** [ Tasks ] *****
No malicious tasks found.
***** [ Registry ] *****
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\driverupdate.net
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.driverupdate.net
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\driverupdate.net
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.driverupdate.net
PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-2706408637-3377531169-4219753640-1002\Software\Pokki
PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-2706408637-3377531169-4219753640-1002\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki
PUP.Optional.Legacy, [Key] - HKCU\Software\Pokki
PUP.Optional.Legacy, [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\AllFileSystemObjects\shell\pokki
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\Directory\shell\pokki
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\Drive\shell\pokki
PUP.Optional.Legacy, [Key] - HKCU\Software\Classes\lnkfile\shell\pokki
PUP.Optional.ScanGuard, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ScanGuard
PUP.Optional.MyWebShield, [Key] - HKCU\Software\Classes\CLSID\{d79b57ed-727c-4ab8-ba67-e7c6fd30fac1}
PUP.Optional.DriverAgent, [Key] - HKCU\Software\Microsoft\Internet Explorer\DOMStorage\driversupport.com
PUP.Optional.DriverAgent, [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\driversupport.com
PUP.Optional.DriverAgent, [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\download.driversupport.com
PUP.Optional.DriverAgent, [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\driversupport.com
PUP.Optional.DriverAgent, [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\download.driversupport.com
PUP.Optional.DriverAgent, [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\driversupport.com
PUP.Optional.DriverAgent, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\DriverSupport.exe
Trojan.LVBP.ED, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Checkers
PUP.Optional.PCProtect, [Key] - HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application
PUP.Optional.PCProtect, [Key] - HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application
PUP.Optional.DriverSupport, [Key] - HKLM\SOFTWARE\ActiveOptimization
***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries.
***** [ Chromium (and derivatives) ] *****
Adware.Mindspark, Plugin found: FromDocToPDF - 
PUP.Optional.MindSpark, Plugin found: MapsGalaxy - 
/!\ Please Reset the Chrome Synchronization before cleaning the Chrome Preferences: https://support.google.com/chrome/answer/3097271 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########

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#2 dc3


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Posted 21 February 2018 - 01:46 PM

Welcome to Bleeping Computer.


It does appear that this computer is infected.  I'm going to post a list of scans I want you do run.  Unfortunately the Windows forums are not the correct place to post these scans and their logs.  I will request to have this topic sent to the Am I Infected, What Do I Do? forum.


Please run the scans suggested below in the order that they are requested and post the logs in the same order.  Unless otherwise instructed post the logs in your topic, do not use a host website to post these logs.   Please do not wrap your logs in quotes or code brackets or use use spoilers.

Please download and run RKill

RKill attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections.  RKill will not remove any of the processes it stops, you will need to run security scans to remove any malware found.  These settings will remain until the computer is rebooted, for this reason you must run your security applications before the computer is restarted.  

Please download RKill and install it.

When RKill is run it will display a console screen similar to the one below:


After this has run you will see another image explaining that RKill has finished running and you should be able to run the scan.  You need to click/tap on OK.


When RKill has finished running a log will be displayed showing all of the processes that were terminated by RKill.

AttentionAt this time you need to run your security applications listed below.  When the scan has finished running a lot will be posted in Notepad.  Copy and paste this log in your topic.

Importanat: There is a possibility that malware may recognize RKill and keep it from running, if this is the case do the following.

If while RKill is running you may see a message from the malware stating that the program could not be run because it is a virus or is infected.  This is the malware trying to protect itself.  Two methods that you can try to get past this and allow RKill to run are:

1)  Rename Rkill so that it has a .com extension.

2)  Download a version that is already renamed as files that are commonly white-listed by malware. The main Rkill download page contains individual links to renamed versions.  

After the application has run successfully and you have run the requested scans you should reboot the computer to restore the processes and Windows Registry entries.

Please run TDSSKiller.
Please download TDSSKiller from here and save it to your Desktop.

The log for the TDSSKiller can be very long.  If you go to the bottom of the log to where you find Scan finished you will see the results of the scan.  If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
3.  Click Start Scan and allow the scan process to run.

4.  If threats are detected select Cure (if available) for all of them unless otherwise instructed.  If threats are not found you will see a screen like the one below.

***Do NOT select Delete!

Click on Continue.
5.  Click on Reboot computer.
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (in most cases this is c: Drive) and paste it into your next reply.

Note:  The log may be very long.  You may need to break it into parts to post the whole log in your topic.

Please run Malwarebytes AntiMalware

Please download Malwarebytes Anti-Malware 2.2.

1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.

2)  Malwarebytes will automatically open.  You will see an image like the one below, click on Update Now.  


3)  Click on Settings, you will see a image like the one below.


When Settings opens click on Detection and Protection, then under Non-Malware Protection, click on the down arrow for PUP (Potentially Unwanted Programs) detections and select Treat detections as malware.  Under Detection Options place a check in the box for Scan for rootkits

4)  Click on Scan (next to Settings), then click on Scan Now.  The scan will automatically run now.

5)  When the scan is complete the results will be displayed.  Click on Delete All.


6)  Please post the Malwarebytes log.

To find the Malwarebytes log do the following.  Copy and paste the log in your topic.

*Open Malwarebytes Anti-Malware.
*Click the Scan Tab at the top.
*Click the View detailed log link on the right.
*Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
*Alternatively, you can click Export and save the log as a .txt file on yout Desktop or another location.
*Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Please download AdwCleaner and install it.

When AdwCleaner opens click on Scan to start the scan.


Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.

If there are no malicious programs are found you will receive a message informing you of this.  
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  

You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run
till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need
to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology

  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • If threats are found click on Save to text file in Documents.
  • Open Documents, find the report, copy and paste it in your topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





#3 dc3


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Posted 21 February 2018 - 01:54 PM

I neglected to post what your are infected by, this is the TROJAN.LVBP.ED


TROJAN.LVBP.ED which is able to attack computers with Windows operating systems is a pesky Trojan horse that newly designed by cyber criminals to damage the infected system severely from many aspects. The most harmful function of TROJAN.LVBP.ED is the ability that helps cyber hackers connect to the infected computer remotely without users’ approval. Your privacy saved on the machine may be put at risk after the infiltration of TROJAN.LVBP.ED

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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